Dr. Matthias Ledig

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5 SlideShares 54 Followers 50 Followings

sales social media social media strategy customer service customer management social touchpoint vertrieb 2.0 service center customer touchpoint kundenservice marketing vertrieb digital transformation social media marketing digitaler wandel call center social network call centre social network service customer support service lead management social commerce

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Vortrag ledig cmc 2011-04-14

13 years ago • 1027 Views

Innovationstag vertrieb 2012 slide share

11 years ago • 1219 Views

Marketing, Sales & Service 2.0

11 years ago • 1366 Views

Auf dem Weg zum "Social Service" - das Service Center 2.0

10 years ago • 1435 Views

20140218 stp präsentation ccw

10 years ago • 1782 Views

Chatbots und AI im Customer Service

Harald Henn • 6 years ago

2016 Digital Yearbook

We Are Social Singapore • 8 years ago

Digital in 2016

We Are Social Singapore • 8 years ago

What Is Marketing Automation?

Motarme Marketing Technology • 10 years ago

Top 10 tech trends 2014

Irene Ventayol • 10 years ago

Customer service 2020

Prayukth K V • 11 years ago

Chancen und Herausforderungen von Social Media für Ihr Business

Fabian Kehle • 10 years ago

Intranets2013: Designing for success with social intranets

Alex Manchester • 10 years ago

From Intranets to the Digital Workplace - how far have we really come so far?

Stephan Schillerwein • 10 years ago

99 Facts on the Future of Business

removed_98c8d4827eb0208c4db118838b8f6010 • 10 years ago

[Report] The Evolution of Social Business: Six Stages of Social Media Transformation, by Charlene Li and Brian Solis

Altimeter, a Prophet Company • 11 years ago

Cen xchange crm trends 2013

Nils Hafner • 11 years ago

Kundenservice 2.0 im B2B - Beispiel IT-Branche

Prof. Dr. Heike Simmet • 12 years ago

Facebook als Vertriebs, Interaktions- und Servicekanal

Rainer Kolm • 11 years ago

[Report] Guarding the Social Gates: The Imperative for Social Media Risk Management, by Alan Webber

Altimeter, a Prophet Company • 11 years ago

Kostenlose Social Media Monitoring Tools

Kommunikation-zweinull • 11 years ago

Krisenprävention und Krisenmanagement im Social Web

Bernhard Jodeleit • 12 years ago

2012: How To Leadership in Social Media Crisis Management

Paula Peters • 12 years ago

Social-Media-Krisenkommunikation

ch.ch • 11 years ago

Krisenkommunikation im Social Web (BAW-Vorlesung Juli 2012)

Daniel Rehn • 11 years ago

Social Media Balanced Scorecard

DIE DIGITALE GmbH • 11 years ago

Onlinekommunikationspreis connect basf

BASF • 13 years ago

120 Awesome Marketing Stats, Charts and Graphs

HubSpot • 14 years ago

Social Media Trendmonitor 2011

news aktuell • 12 years ago

How Social Media is Transforming Customer Service and the Customer Experience

Parature, from Microsoft • 14 years ago

Erste Schritte für Ihre Social Media Strategie

blueintelligence • 14 years ago

Trendreport Herbststudie - So twittern deutsche Unternehmen - Fokus: Banken und Finanzdienstleister

Zucker.Kommunikation • 14 years ago

Ambassador You: Integrating Social Media into Business Communications

Jaggers Communications • 13 years ago

Keynote: Social Business Forecast: 2011 The Year of Integration

Jeremiah Owyang • 13 years ago

Vodafone: A Social Media Engagement Case Study - Aleksander Stensby and Neil Scaife Integrasco

Influence People • 13 years ago

sales social media social media strategy customer service customer management social touchpoint vertrieb 2.0 service center customer touchpoint kundenservice marketing vertrieb digital transformation social media marketing digitaler wandel call center social network call centre social network service customer support service lead management social commerce

See more