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Court-Connected Online Dispute Resolution, 2014-present

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The Michigan 14A District Court was one of the first courts in the nation to provide court-connected online dispute resolution (ODR). The court launched ODR for traffic cases in May of 2014. Since that time, the court has added ODR for other case types: warrants and pleas in 2017 and Driving While License Suspended tickets in Fall 2018.

Since 2014, members of the public have used the online platform to resolve over 3,000 tickets, warrants, and pleas online. The court has benefitted through reduced foot traffic, fewer hearings, faster collections, and staff time savings. The public has benefitted through increased access. The court has received very positive feedback on this program.

Judge Tabbey will share the experience of the court, the motivation for the ODR system, its history and outcomes. He will also share his perspective and lessons learned over time. Please join us for this informational session on ODR 2014-2019.

Published in: Law
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Court-Connected Online Dispute Resolution, 2014-present

  1. 1. Court- Connected Online Dispute Resolution 2014-present Judge Kirk W. Tabbey 14A-2 District Court Ypsilanti, Michigan
  2. 2. Agenda • Welcome • Logistics • Judge Tabbey bio • Launch of ODR in 2014 • Motivation for ODR platform • History of 14A’s ODR platform • Outcomes
  3. 3. About Washtenaw County, MI Location 14A District Court
  4. 4. What is Online Dispute Resolution Working Definition of ODR ODR is a digital space where parties can convene to work out (or attempt to work out) a resolution to their dispute or case. IJIS – Court Component Model Work Group
  5. 5. Why did the court get started with ODR?
  6. 6. Who to include in the process?
  7. 7. Stakeholders & Participants Court Staff Judges, Magistrates, Administrators, Clerks Police Agencies Prosecutors SCAO Court Users Members of the Public
  8. 8. Which Case Type(s)? Why?
  9. 9. About 14A District Court - Stats Traffic ● 15,710 civil infractions (42%) ● 5,045 misdemeanors ● 726 OUIL/OUI Non-Traffic: 7,632 Civil: 7,064 Total caseload 2017 accessed via https://courts.michigan.gov/education/stats/Caseload/Pages/lastYear/Washtenaw.aspx
  10. 10. Efficiencies ● Schedule ● Handling time
  11. 11. High-Level Process
  12. 12. ODR Workflow: Traffic • Guidance • Search • Negotiate • Uploads • Notify Citizen • Review • Recommend • Notify Police/ Prosecutor • Review • Recommend • Notify Judge or Magistrate • Accept/Reject • Pay Citizen • Notify • Compliance • Reminders Court
  13. 13. Traffic Next, ticket-holder requests a review of their ticket and provides their perspective on why they should be considered for leniency. They also provide their contact information for updates on their request/case.
  14. 14. Outcomes Survey Results and Web Analytics Information
  15. 15. ODR traction over time • > 2,150 traffic cases ( 2014) • > 500 online plea ( 2017) • > 430 warrant cases ( 2017) • ~20 driving while license suspended cases (11-2018)
  16. 16. Access
  17. 17. ODR Benefit: Access Use by the Public (Google Analytics Jun-Dec 2018)
  18. 18. ODR Benefit: Access Web analytics 14A District Court online resolution site Jun-Dec 2018
  19. 19. ODR Benefit: Efficiency 5.6 days on the average from making a request to a decision
  20. 20. ODR Benefit: Efficiency Survey responses traffic cases, 14A District Court
  21. 21. 14A District Court - Traffic ODR stats $343K Collected from online reviewed cases 2,107 Traffic cases handled online (as of Jan 2, 2019) 79% Online cases offered a reduced citation <1% Default rate for Matterhorn cases
  22. 22. ODR at 14A District Court
  23. 23. Customer Satisfaction
  24. 24. ODR at 14A District Court Customer Survey Data
  25. 25. Customer Satisfaction “It was easy to understand and I greatly appreciate the fair results.” June 20, 2016 “Overall it has been one of the most positive outcomes I’ve ever experienced in settling a civil infraction.” November 21, 2016 “I felt it was great. The judge and the police officer understood my case quite clearly without my presence and that is commendable.” March 1, 2018 “This was a great experience and made it so much easier than taking time off work to go to court.” December 18, 2018 “Very happy this service was offered. It was a relief that I would not have to navigate through my schedule to make time to appear in court and pay my ticket.” November 27, 2017
  26. 26. What advice would you give to courts considering ODR?
  27. 27. https://www.ncsc.org/about-us/committees/joint-technology-committee/publications-and-webinars.aspx
  28. 28. What’s Next?
  29. 29. Questions & Answers ?
  30. 30. Next Month’s Webinar: March 13 Court, Community, and Tech Partners - Remove Barriers to Recovery with ODR Judah Garber, Washtenaw County Friend of the Court Lisa Fusik, Deputy Court Administrator, 14A District Court, Michigan Jason Schwartz, Clinical Director, Dawn Farm Wednesday, March 13, 2pm-3pm ET
  31. 31. Questions? Judge Tabbey TabbeyK@washtenaw.org Matterhorn ODR@getmatterhorn.com

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