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Ginger provide dispute and complaint
management at no cost to our
procurement Clients.
Should a Client have an unresolved ...
Our five
core services
Read more at
www.gingerenergy.co.uk
Revenue Recovery
We review and analyse the last six years billi...
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Chapter 5 Conflict and Dispute Management
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  1. 1. Ginger provide dispute and complaint management at no cost to our procurement Clients. Should a Client have an unresolved dispute with a Supplier or is yet to raise an issue, Ginger will validate the query and if we agree a dispute exists, we’ll take full ownership until the issue is resolved. This ensures our Clients can concentrate on their business and not waste their time following up with the Supply companies who are notoriously poor at query resolution. Dispute and Complaint Management Tel: 0844 544 0130 Email: enquiries@gingerenergy.co.uk Web: www.gingerenergy.co.uk
  2. 2. Our five core services Read more at www.gingerenergy.co.uk Revenue Recovery We review and analyse the last six years billing data and identify any errors. We then contact the Supplier to arrange for the billing to be corrected and have any overcharges refunded to our Clients. Dispute Resolution Raising a query with an energy Supplier is often a time consuming and can be a frustrating often without initial success. We’ll validate any Client disputes and if we agree there’s an error, present it to the Supplier, taking full ownership of the problem until resolution. This leaves our Clients free to focus on their core business. Portfolio Management For Clients with multiple sites, meters and Suppliers. We will obtain regular reads from site to ensure accurate energy invoicing. In addition we’ll optimise the energy savings by migrating all sites / meters to (usually) a single contract with Suppliers. This is so our Client’s business benefits from the most favourable discounts and best tariffs available. We will also take responsibility of the ongoing site management including liaising between Clients and Suppliers to notify the relevant party of change in ownership in properties. Invoice Validation After Revenue Recovery, we monitor and analyse our Clients billing to ensure no further errors occur. We will review and authorise our Clients invoices for payment, ensuring billing accurately reflects the consumption and contractual terms. Procurement If our Client is not under contract with an energy Supplier(s) when they engage us, or our Clients contract ends, we source the best terms in the market for their requirements and provide them with our recommendation. Once approved by our Client, we will arrange the contract on their behalf and manage the change-of-supply process for them. Importantly, we guarantee that our recommendation is founded upon what is best for our Clients business, not ours.

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