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Ginger provide dispute and complaint
management at no cost to our
Should a Client have an unresolved dispute with a Supplier
or is yet to raise an issue, Ginger will validate the query and
if we agree a dispute exists, we’ll take full ownership until the
issue is resolved.
This ensures our Clients can concentrate on their business
and not waste their time following up with the Supply
companies who are notoriously poor at query resolution.
Tel: 0844 544 0130
Read more at
We review and analyse the last six years billing data and
identify any errors. We then contact the Supplier to arrange
for the billing to be corrected and have any overcharges
refunded to our Clients.
Raising a query with an energy Supplier is often a time
consuming and can be a frustrating often without initial
success. We’ll validate any Client disputes and if we agree
there’s an error, present it to the Supplier, taking full
ownership of the problem until resolution. This leaves our
Clients free to focus on their core business.
For Clients with multiple sites, meters and Suppliers. We will
obtain regular reads from site to ensure accurate energy
invoicing. In addition we’ll optimise the energy savings by
migrating all sites / meters to (usually) a single contract with
Suppliers. This is so our Client’s business benefits from the
most favourable discounts and best tariffs available. We will
also take responsibility of the ongoing site management
including liaising between Clients and Suppliers to notify the
relevant party of change in ownership in properties.
After Revenue Recovery, we monitor and analyse our Clients
billing to ensure no further errors occur. We will review and
authorise our Clients invoices for payment, ensuring billing
accurately reflects the consumption and contractual terms.
If our Client is not under contract with an energy Supplier(s)
when they engage us, or our Clients contract ends, we
source the best terms in the market for their requirements
and provide them with our recommendation. Once approved
by our Client, we will arrange the contract on their behalf
and manage the change-of-supply process for them.
Importantly, we guarantee that our recommendation is
founded upon what is best for our Clients business, not ours.