Case Study: Harvesters food bank<br />Project Goals and Overview<br /><ul><li>Access to timely, accurate and reliable info...
Collaboration and Communication
Process Improvement</li></ul>Project Approach<br /><ul><li>Joint development between Regional Food Bank of Oklahoma and Ha...
Build Extranet site for Board of Directors
Migrate all MS-Office documents to Sharepoint</li></ul>Keys to Success<br /><ul><li>Early, consistent communication and in...
Brand site using food bank theme to increase adoption, including selection of CORE as name
Active, timely information on CORE home page</li></li></ul><li>Home Page: Organization-Wide Impact<br />Business Process<b...
Staff Directory
Links to Requests
Employee Calendar
Employee Training</li></ul>Technical Function<br /><ul><li>Sharepoint allowsusers to browse on a website to find information
Or use Google-like search to quick find documents or information
Centralizes documents – takes files out of mailboxes & out of network drives; build collaborative documents</li></li></ul>...
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SharePoint: A Case Study at Harvesters Food Bank

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These slides were part of a breakout session at a Feeding America conference held October 3-5, 2011. The slides highlight Harvesters food bank's efforts to set up an employee website using SharePoint.

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  • Pros – integrated in Sharepoint increases adoption; solution could be first stop before selecting higher function productCons – out-of-box would be cheaper, higher functionalityOther options: consider “Microsoft 40 Apps”
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  • SharePoint: A Case Study at Harvesters Food Bank

    1. 1.
    2. 2. Case Study: Harvesters food bank<br />Project Goals and Overview<br /><ul><li>Access to timely, accurate and reliable information is critical to all Harvesters employees
    3. 3. Collaboration and Communication
    4. 4. Process Improvement</li></ul>Project Approach<br /><ul><li>Joint development between Regional Food Bank of Oklahoma and Harvesters in Kansas City</li></li></ul><li>Overview: Solution and Keys to Success<br />Solution<br /><ul><li>Build Employee Intranet website using Sharepoint
    5. 5. Build Extranet site for Board of Directors
    6. 6. Migrate all MS-Office documents to Sharepoint</li></ul>Keys to Success<br /><ul><li>Early, consistent communication and involvement of every department within Harvesters during all phases of website development
    7. 7. Brand site using food bank theme to increase adoption, including selection of CORE as name
    8. 8. Active, timely information on CORE home page</li></li></ul><li>Home Page: Organization-Wide Impact<br />Business Process<br /><ul><li>EmployeeMessages
    9. 9. Staff Directory
    10. 10. Links to Requests
    11. 11. Employee Calendar
    12. 12. Employee Training</li></ul>Technical Function<br /><ul><li>Sharepoint allowsusers to browse on a website to find information
    13. 13. Or use Google-like search to quick find documents or information
    14. 14. Centralizes documents – takes files out of mailboxes & out of network drives; build collaborative documents</li></li></ul><li>Department Sites: Align to Business Process<br />Department Page<br /><ul><li>CommonDesign Layout
    15. 15. Shared Docs
    16. 16. Custom Liststo AccommodateBusiness Process
    17. 17. Migrate shareddocuments to aDocument Library
    18. 18. Use Vyapin’sDocKIT for Sharepoint to migrate files – provided error-correction, scheduling, retained file characteristics</li></li></ul><li>Custom App: Agency App Review<br /><ul><li>“Light” applicationused to track agency and program applications
    19. 19. Workflow built in to handle communication with program managers
    20. 20. Future: Allow “extranet” access to app for agencies to initiate process
    21. 21. Timeline: 4 weeks</li></li></ul><li>Custom App: Customer Care (Help Desk)<br /><ul><li>Modeled CustomerCare business process
    22. 22. Manage and trackagency calls
    23. 23. Followed quickdevelopment cyclewith web developer
    24. 24. Uses Infopath form, providing higherfunctionality
    25. 25. Information retainedin Sharepoint lists
    26. 26. Timeline: 4 weeks</li></li></ul><li>Business Processes: Custom Lists<br />Operational<br /><ul><li>PWRLine
    27. 27. Food Safety issues and Facilities requests
    28. 28. Recalls</li></ul>Quality Assurance (QA)<br /><ul><li>Service Requests and Projects
    29. 29. QA Datasets</li></ul>Finance<br /><ul><li>Paperless A/P invoice processing </li></li></ul><li>Quality Assurance: Report Center<br /><ul><li>Dashboards
    30. 30. Reports
    31. 31. Built in Sharepoint Reports Center
    32. 32. Gets data fromJetreports scheduler
    33. 33. Displays data usingSharepoint’sExcel Services
    34. 34. Official Data Source – authoritative report
    35. 35. Archives historical reports</li></li></ul><li>Harvesters: Let’s look at the live site!<br />Demonstration –<br /><ul><li>CORE home page
    36. 36. CORENET home page
    37. 37. Customer Care App
    38. 38. PWRline
    39. 39. Reports Center</li></li></ul><li>Harvesters: How to make it work<br />Harvesters’ Lessons Learned Over Two Years<br /><ul><li>Ownership - Important Sharepoint elements must have individuals and departments responsible for growing and feeding their content or app
    40. 40. Relevance – information on home page needs to be timely and updated to keep up with your organization
    41. 41. Champions – Find and empower people in your organization that want to develop Sharepoint lists and apps</li></li></ul><li>Questions?<br /><ul><li>Questions about Sharepoint 2010?
    42. 42. Other Questions…</li></li></ul><li>SharePoint Presenters<br />Al Jimenez, Director of Information Technology<br />Houston Food Bank<br />ajimenez@houstonfoodbank.org <br />Noreen Zahner, Director of Quality Assurance<br />Harvesters – The Community Food Network<br />nzahner@harvesters.org <br />Matt Quinn, Information Technology Manager<br />Harvesters – The Community Food Network<br />mquinn@harvesters.org <br />
    43. 43. Thank You!<br />Please provide your feedback from this is session on the evaluation provided<br />Session ID: C4<br />Session Title: SharePoint / Internet<br />

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