Spent days putting this awesome design together
and just got client feedback. Looks like I'll be
spending the next few days ruining it!!
Gah. Working w/ a client who doesn't get this.
Making my head explode. They don't care about UX.
When you push forward a client design request
that you both know is a terrible idea.
Image credit: Talkback Thames and Channel 4 TV (The IT Crowd, 2006)
Image credit: Capella International, Eric’s Boy, KC Medien, Moving Pictures and New Line Cinema (Austin Powers, 1997)
CAN YOU MAKE IT SO
PLAYS EVERY TIME SOMEONE
RECEIVES AN EMAIL FROM US?
AND YOUR WORK
Image credit: Universal Pictures (Frankenstein, 1931)
How much of the
shit we complain
about all day has
all over it?
Photo credit: Amber Gregory: https://www.ﬂickr.com/photos/fontshop/7091584773/ Check Out: http://www.abookapart.com/products/design-is-a-job
You don't get to decide which
device people use to access
Photo credit: Eirik Helland Urke: http://www.ﬂickr.com/photos/webdagene/6149954950/
Image credit: Chartoff-Winkler Productions and United Artists (Rocky, 1976)
CLIENT WORK IS REWARDING
BUT IT CAN ALSO BE CHALLENGING
Image credit: Bold Films, Blumhouse and Right of Way (Whiplash, 2014)
The design process is
weird and complicated
because it involves
…who are weird and
Photo credit: Anton Peck: http://www.ﬂickr.com/photos/26545827@N00/5691825327/ Source: http://bradfrostweb.com/blog/post/where-theres-muck-theres-brass-mark-boulton-at-smashing-conference/
CLIENT WORK IS ALL
Image credit: Touchstone Pictures (Turner & Hooch, 1989)
THREE KEY FACETS
Image credit: L.A. Films and HBO (¡Three Amigos!, 1986)
Image credit: Walt Disney Pictures (Cool Runnings, 1993)
KICKING OFF THE PROJECT
ONE ON ONE
Image credit: Village Roadshow Pictures, NPV Entertainment, Baltimore Pictures, Spring Creek Productions, Face Productions, Tribeca Productions (Analyse This, 1999)
BEFORE ANY MEETINGS
The turning point in
many interviews is when
the interviewee gets up
and closes the ofﬁce door
and lowers their voice.
Photo credit: Andreas Øverland: http://www.ﬂickr.com/photos/andreasoverland/4954194732/ Source: http://boagworld.com/business-strategy/how-to-improve-your-site-using-stakeholder-interviews/
Image credit: RKO Radio Pictures and Walt Disney Productions (Pinocchio, 1940)
YOU SAY YOU WILL
Image credit: Warner Bros, Guber-Peters Company and PolyGram Filmed Entertainment (Batman, 1989)
This is the extraordinary thing
about creativity: If you just
keep your mind resting against
the subject in a friendly but
persistent way, sooner or later
you will get a reward from your
…If you've put in the pondering
time in ﬁrst.
John Cleese on Creativity - Watch every second of it, you won’t regret it, I guarantee it: http://www.youtube.com/watch?v=AU5x1Ea7NjQ
EVEN IF THERE ISN’T
MUCH TO REPORT
Image credit: Columbia Pictures Corporation and Hawk Films (Dr Strangelove, 1964)
INVOLVE YOUR CLIENT
THROUGHOUT THE DESIGN PROCESS
Image credit: Universal Pictures, Amblin Entertainment, U-Drive Productions (Back to the Future, 1985)
TAKE THE CLIENT ON THE
JOURNEY WITH YOUImage credit: MGM and Loew’s (The Wizard of Oz, 1939)
Image credit: Lucasﬁlm (Star Wars: Episode V - The Empire Strikes Back, 1980)
Check out: http://alistapart.com/article/the-core-model-designing-inside-out-for-better-results
There is a direct
this exposure and the
improvements we see
in the designs that
Photo credit: Jeffrey Zeldman: http://www.ﬂickr.com/photos/zeldman/8614173005/
Image credit: Paramount Pictures, Alfran Productions (The Godfather, 1972)
Image credit: MGM and Stanley Kubrick Productions (2001: A Space Odyssey, 1968)
FIND THE PERFECT BALANCE
Image credit: Paramount Pictures and Lucasﬁlm (The Raiders of the Lost Ark, 1981)
Your ego is a
GET THE CLIENT TO
FOCUS ON PROBLEMS
RATHER THAN SOLUTIONS.
Image credit: NBC Universal Television (Columbo, 1971)
STAY POSITIVE MEANS YOU CAN SAY NO
WITHOUT BEING THE ‘NO’
Image credit: Walt Disney and Pixar Studios. (Up, 2009)
Photo credit: York College ISLGP http://commons.wikimedia.org/wiki/File:Maya_Angelou_visits_YCP!_2413.jpg
People will forget what you said.
People will forget what you did.
But people will never forget
how you made them feel.
Not only were we satisﬁed with the quality of work carried
out for us, but we also really enjoyed working closely with
the team in both a professional and personal capacity.
It was very dynamic and creative. I always felt they
really cared about the project.
Great team to work with, everyone was
enthusiastic from the ﬁrst day to the ﬁnal delivery.
Image credit: Broadway Video, Little Stranger, NBC Universal Television (30 Rock, 2006)
OR FOUR CANDLES?
Image credit: BBC. (The Two Ronnies, 1976)
When you're struggling
to write a sensitive email,
stop trying. Pick up the
phone and call instead.
http://devianthippie.com/ Source: https://twitter.com/carlsmith/status/430505161765974017
DON’T JUST EMAIL THEM
Image credit: Dreamworks SKG, Universal Pictures, Scott Free Productions, Mill Film, C&L, Dawliz and Red Wagon Entertainment (Gladiator, 2000)
PASS THE MESSAGE
Image credit: Thames Television (The Sooty Show, 1968-1992)
YOUR DESIGNS WON’T
Image credit: Gracie Films and 20th Century Fox Television (The Simpsons, 1997)
“WHAT DO YOU THINK?”
IS THE ENEMY OF
Image credit: Warner Bros, Hawk Films, Peregrine and The Producer Circle Company (The Shining, 1980)
The client didn’t hire
you to make something
they liked, and
something they like may
not be the thing that
leads to their success.
Photo credit: Amber Gregory: https://www.ﬂickr.com/photos/fontshop/7091584773/ Source: https://medium.com/@monteiro/13-ways-designers-screw-up-client-presentations-51aaee11e28c
KEEP DESIGN CRITIQUES
Image credit: NASA (http://www.nasa.gov/centers/johnson/about/history/jsc40/jsc40_pg8.html)
IN YOUR USE
Available on iOS or Android: http://uxcompanion.com/
SOME OF THE WAYS
WE FOSTER BETTER
Image credit: Twentieth Century Fox Films, Paramount Pictures and Lightstorm Entertainment (Titanic, 1997)
Image credit: Paramount Pictures, Marvel Studios, Fairview Entertainment and Dark Blades Films (Iron Man, 2008)
No matter how much you try,
you can’t stop people from
sticking beans up their nose.
Source: http://www.uie.com/brainsparks/2011/07/08/beans-and-noses/Photo credit: Brandon Dilbeck (http://commons.wikimedia.org/wiki/File:JellyBellyBeans.jpg)