Matrix Telecom Solutions: ETERNITY NE - IP-PBX

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Matrix Presents, ETERNITY NE – The Next Generation IP-PBX built to mature today’s nascent businesses into flourished enterprises, breaking the confines of conventional telephony systems. Right from its perception, each and every attribute of ETERNITY NE revolves around the needs of the small businesses. ETERNITY NE brings complete synergy of the wired, wireless and packet based communication into the SMB premise. The multi-functional persona of NE wipes out the need of investing in multiple devices. With the superior features that it delivers, it puts any small business at par to compete actively with the constantly evolving and challenging surrounding.

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Matrix Telecom Solutions: ETERNITY NE - IP-PBX

  1. 1. Warm Welcome
  2. 2. ETERNITY NE The Next Generation IP-PBX for Small Businesses
  3. 3. ETERNITY NE At-a-glance • Analog, GSM/3G and IP Converged Platform • IP Trunks and Extensions • GSM/3G Trunks and Extensions • VoIP Calling over UMTS (3G) • Enterprise-grade Call Management • Off-Site Mobility with Mobile and IP Extensions • Integrated Auto-Attendant and Voice Mail • Web-based Remote Management • Compact Footprint
  4. 4. ETERNITY NE Product Variants ETERNITY NE6 ETERNITY NE4 ETERNITY NE416 > 4 CO (TWT) Lines > 16 Single Line Telephones > Up to 16 IP Extensions ETERNITY NE312 > 3 CO (TWT) Lines > 12 Single Line Telephones > Up to 16 IP Extensions ETERNITY NE3 > 3 CO (TWT) Lines > 2 Digital Phones > 6 Single Line Telephones > Up to 16 IP Extensions > 4 CO (TWT) Lines > 2 Digital Phones > 10 Single Line Telephones > Up to 16 IP Extensions > 6 CO (TWT) Lines > 2 Digital Phones > 14 Single Line Telephones > Up to 16 IP Extensions
  5. 5. ETERNITY NE Trunk-side Connectivity SIP Proxy GSM UMTS (3G) CO (TWT) ETERNITY NE VoIP SIP Proxy Confidential
  6. 6. ETERNITY NE Extension-side Connectivity SLT 1 Analog Phones Mobile Extensions GSM/UMTS (3G) SLT 14 DKP 1 Digital Key Phones DKP 2 IP IP Extensions Mobile SIP Client Remote IP Extensions IP Phone Softphone WLAN Router
  7. 7. ETERNITY NE Overall Connectivity SLT 1 Analog Phones SIP Proxy GSM/UMTS (3G) Mobile Extensions SLT 14 DKP 1 Digital Key Phones CO (TWT) DKP 2 IP Extensions IP Door Phone SIP Proxy Door Lock Mobile SIP Client IP Phone Softphone Wi-Fi Router Remote IP Extensions Confidential
  8. 8. ETERNITY NE Hardware Capacity ETERNITY NE NE3 NE312 NE416 NE4 NE6 CO Ports 2 3 4 4 6 Single Line Telephones 4 12 16 10 14 Digital Key Phones 2 - - 2 2 VoIP Trunks* 8 8 8 8 8 IP Extensions* 16 16 16 16 16 GSM/UMTS(3G) Trunks* 2 2 2 2 2 Simultaneous VoIP Calls 8 8 8 8 8 Door Phone with Relay* 1 1 1 1 1 4 Channels 37 Mail Boxes 4 Channels 37 Mail Boxes 4 Channels 37 Mail Boxes 4 Channels 37 Mail Boxes 4 Channels 37 Mail Boxes Voice Mail System* Voice Messages Ethernet Port Power Supply * Optional and Field Pluggable Module 16 Messages of 16 Seconds Each For Auto-Attendant, Voice Prompts, Voice Help 1 1 1 1 External Adaptor - 24DC, 1.5A 1
  9. 9. ETERNITY NE Phone Options Analog Phones Digital Key Phones IP Phones Android/iPhones Mobility Clients PC Soft phones IP-DECT Confidential
  10. 10. Phone Options IP Phones • 3 SIP Accounts • Multiple-Programmable Keys • 6 Line, 2 Line Display • Auto Configuration SPARSH VP248P • Multiple Call Handling • Peer-to-Peer Calling • Power over Ethernet (PoE) • Phone Book • Voice Mail Key SPARSH VP248S Confidential
  11. 11. Phone Options Digital Key Phones • 6 Line, 2 Line Display • Programmable Feature Keys • Touch-Sense Feature Keys • Full Duplex Speaker Phone EON310 • Headset Connectivity • Flexible Desktop Mounting EON48
  12. 12. Phone Options PC based Digital Key Phones EONSOFT EONSOFT with DSS
  13. 13. Phone Options Single Line Telephones • Phonebook Entries: 80 • 76 Caller ID Memory • Message Wait Indication • Battery Free Operation of CLIP • Speaker Phone • Handset Volume Control: 4 Levels • One-Touch Speed Dial • Cellular Phone RFI Noise Immunity • Data Port with RJ11 Jack • Colors: White and Black NEO10
  14. 14. Optional Connectivity
  15. 15. Modular Architecture VoIP Server Module • VoIP Server Card with Built-in SIP Registrar and Proxy Server • 8 VoIP Channels • 8 VoIP (SIP) trunks • 8 IP Extensions Built-in, Expandable up to 16 with IP8 License • Audio Codec: G.711A/µ, G.729A/B, G.723, GSM-FR, iLBC
  16. 16. Modular Architecture GSM Module • GSM Port for Voice Calls • Maximum 2 Modules at a time • Quad-Band Operation Frequency Band (MHz): GSM850, EGSM900, DCS1800, PCS1900 Confidential
  17. 17. Modular Architecture UMTS (3G) Module • Make Calls with Superior Voice Quality over UMTS (3G) Network • Make VoIP Calls with Registering Proxy Servers over UMTS (3G) Network • Frequency Band Support - Tri-band 850/1900/2100 MHz - Tri-band 900/1900/2100 MHz Confidential
  18. 18. Modular Architecture Door Phone Module • Module to Connect a 4-Wire Door Phone • A Relay Contact to connect Relay Activated Device (I.e. Door Lock/Release device) • Physical Connector Type: RJ45 Confidential
  19. 19. Modular Architecture Voice Mail System • Mail Boxes for Individual Users • Greets Four Callers Simultaneously • Conversation Recording, Call Screening and Email Notification • Onboard USB Port to enable Voice Mail System • 4 GB USB Flash Drive supplied as default with VMS License • Expandable Up to 32 GB (576 Hours)
  20. 20. Solution Overview
  21. 21. Solution Overview Application Scenario GSM/UMTS(3G) Network Mobile Workers Teleworkers: Australia Mobile IP Extensions Office Employees: SLT & DKP IP IP Phone India Office DKP Employees working from Home CO (TWT) SLT Mobile Workers ETERNITY NE Softphone CEO’s Desk IP Softphone GSM/3G Mobile Extensions GSM/UMTS(3G) Network
  22. 22. Office Communication Solution Solution Overview • Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity • Variety of User Terminal Options to suit Flexible Working Environment Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones • Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost CO Trunk Lines, GSM, UMTS (3G) and VoIP (SIP) Trunks • Multi-Party Conference Enhances Collaboration and Speeds up Decision Making • Forward Calls on Mobile Phone ensures No Lost Opportunities • Forward Voice Mail on Email in Non-availability in Office
  23. 23. Teleworking Solution Overview • Extended Office for Employees Working From Home or Remote Site • Make and Receive Office Calls from Convenient Working Location • Transparent Functioning as if working from Office • Access to IP-PBX features from User Location • Anywhere Access to Voice Mail via Email Notification • Boon for Overseas Employees or Remote Site Workers
  24. 24. Mobile Worker Solution Overview • Office Communication on the Go • Ideal Solution for Employees who keep Travelling across the Geography • Use GSM or UMTS (3G) Mobile Phones as Office Extensions • Use Mobile Phones with SIP Client as Office Extensions • Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc.
  25. 25. Key Features
  26. 26. IP Telephony Call Forking • Same credentials such as User name and Authentication Password can be entered in three different IP terminals • All three devices now works as a single extension to make/receive calls • In event of an incoming call, all three devices rings Laptop with Softphone • User can attend call from convenient device PSTN/GSM /UMTS(3G) /VoIP Employee not at Desk ETERNITY NE The same desk call is Attempted on two IP devices with same credentials Mobile with SIP Client
  27. 27. IP Telephony Presence and IM • Identify the Presence and Mode of Communication just before you Make a Call • Status of Availability - Online, Offline • User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc. • Preferred Mode of Communication - Call, Text Messaging • Reduce the Number of Failed Call Attempts • Integrated Presence Server of NE maintains and distributes the Status of all IP users Confidential
  28. 28. IP Telephony VoIP Call over UMTS (3G) • Make VoIP calls via over UMTS (3G) SIM inserted in ETERNITY NE • VoIP calls can be Made in Absence of Wired Internet Connectivity • Remote Workers can User DISA to use this Facility ITSP Proxy GSM/UMTS (3G) ETERNITY NE
  29. 29. IP Telephony Peer-to-Peer Calls • Place VoIP calls without Involving a Proxy Sever • End User devices can be SLT, DKP or IP extensions located at anywhere in the world • IP Addresses of Various SIP Devices Can be Programmed in a Peer-to-Peer Table • 900 Such Entries Can be Programmed • Shorter Extension Codes Can be Defined in Place of Long Number Strings/Addresses SLT DKP ETERNITY NE IP Phone IP WAN Router Router WAN IP Phone 302
  30. 30. Mobility Features • Field Users can access Telephony Features from their Mobile Phones • Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to Voice Mail, etc. while Roaming DKP SLT 230 GSM/UMTS(3G) Network Coverage ETERNITY NE 201 202 228 IP Phone 231 232 Field Mobile Workforce 229 IP Softphone Office
  31. 31. Mobility Features Dual Ring • Both Desk phone and Mobile Rings Simultaneously • User can Pick up the Call from any of the Two Terminals • Helps Users to Stay Connected from Anywhere Desk Phone Caller CO/GSM /UMTS(3G) VoIP Mobile Phone
  32. 32. Mobility Features Call back on Mobile • When a Caller places a Missed on Any of the Trunk (CO, GSM/3G or VoIP), NE Automatically Gives a Call back • On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator • Caller’s Numbers should be Programmed in Trusted Caller’s List PSTN/GSM /UMTS(3G) /VoIP Caller Leaves Missed Call on Any of the NE Trunks Port and System Initiates Auto Call back Auto-Attendant Sales Person Operator ETERNITY NE DID Confidential
  33. 33. Mobility Features SIM Balance Inquiry and Recharge • No Need to Remove SIM from GSM/UMTS(3G) Module for Balance Inquiry or Recharge • Recharge / Inquire the SIM Balance from Web-based Management *141* Current balance is 32.5350. RC26, V2V Local-30p/min, 30days. Dial *44*26# Ckt scrore at just Rs3/Day. To act, dial *123*04# Balance Inquiry Number *140*12 345678 901234 56# Reply from Service Provider Recharge Coupon Number
  34. 34. Intelligent Functions Auto-Attendant • Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all • Customers can Reach to Desired Extension without the help of an Operator • Keep your Organization Running 24x7 by Greeting Callers round-the-clock • Greetings as per Time of the Day – Morning, Evening and Off Hours
  35. 35. Intelligent Functions Auto-Attendant 1 Calling Joseph PSTN GSM/UMTS /VoIP Caller Welcome to ABX Inc. ! Please Dial Extension Number 7-Dial by Name 8-Leave a Message 5-Listen Promotional Scheme 9-Go to Operator 0 Call Disconnect # The Person you wish to talk is not available. Please dial… 1 to retry 9 to go to operator 0 to go to initial node # to disconnect 2 1 Calling Activity: Dialed Extension Number: 501 Dial by Name: Joseph, Dial 567 Operator 3 4 Call Established 8 Presenting Other Options 7 9 Welcome Greetings 5 6 Joseph 501 Smith 502 No Answer User Busy Sara 503
  36. 36. Intelligent Functions Automatic Number Translation • No Need to Remember Additional digits to be Added or Removed while Placing a Call • Modify the Dialed Number by adding Specific Area Code or Country Code Automatically • Simply Dial Large Numbers by Entering String of Short Numbers
  37. 37. Intelligent Functions Caller-ID based Routing Incoming Call First Lands On the NE Checks Incoming CLI with the Operator’s Extension and then Numbers Stored in Programmed Transferred Directly Transfers CLI Table and to the Appropriate it Extension to the Respective Extension Caller gets Directly Connected to Desired Extension Ideal Route PSTN MD’s Residence ETERNITY NE MD’s Extension Operator Scenario 1 Normal Routing Scenario 2 CLI based Routing Actual Route No Need of Operator to Route Calls
  38. 38. Intelligent Functions Least Cost Routing • Automatically Selects the Most Economical Route for Each Outgoing Trunk Call • Comprehensive LCR • 3 Types of LCR:  Time based  Number based  Combination of Time and Number based • Call made Outside the Organization are always at Least Possible Cost 7 +15 689 +15768999876 09998396496 2630555 09 9 ETERNITY NE 9 6 987 VoIP 263055 5 PSTN 98 3 9 64 9 6 GSM/3G
  39. 39. Intelligent Functions Logical Partitioning • Allow or Deny Calls in-between CO, Mobile or VoIP networks • Comply Country Specific Telecom Regulations
  40. 40. Intelligent Functions Return Call to Original Caller (RCOC) • Boon for the Big Organization where Group of Trunks shared by Number of Users • If the Called Person does not Pick up the Call in event of Missed Call or Busy • Called party can Directly Reach to the Concern person without any Delay • Bypass Operator and Auto-Attendant • Saves time of the Caller and Reduces Hassel for Operator to ask who has Called • Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks GSM /UMTS(3G) /VoIP 301 System Stores Calling Party’s no. with its Extension Port When the User Calls Back, Call Gets Routed to the Same Extension
  41. 41. Intelligent Functions Scheduled Call Forward • Forward Desk calls to Different Number as per Day or Night Time • Destination Numbers can be Other Extension, External Number or Voice Mail • For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time
  42. 42. Voice Mail System Voice Mail to Email • Incoming Voice Mail is forwarded to User’s Email account • Notification can be made With or Without Attachment
  43. 43. Voice Mail System Conversation Recording • The User can Record his Conversation in his Personal Mail Box • The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages • Extremely Useful Feature for Organizations that works on Verbal Commitments
  44. 44. Simplified Management SMDR with Call Cost Calculation • Call Detail Record of Outgoing, Incoming and Internal Calls • 6000 Outgoing, 5000 Incoming and 1000 Internal Calls • Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis • Structured Call Charges – based on the Outgoing Trunk used for Dialing • Options of Fixed, Unit wise and Percentage wise Service Charge • Charges on Special days can be Defined • Call Rates can also be Defined based on the Time-Zone • Print SMDR Reports can be Printed in Online and Offline Mode
  45. 45. Simplified Management Global User Groups • Multiple Extensions can be Grouped under a User Group • Incoming Call the Extensions Ring as per the Assigned Priorities • On receiving a Call, the Extensions Rings according to the assigned Priorities • Group Members can Spread across Different Geographic Locations
  46. 46. Simplified Management Remote Management • Built-in Web-server Functionality for Remote Programming, • Saves Time and Cost of Technical Support • Two Programming Access Modes  System Administrator (SA)  System Engineer (SE) • Supported Languages  English, French, German, Portuguese, Spanish, Italian
  47. 47. Productivity Boosting Features Alarms and Reminders with Snooze • Set Once/Repeat Alarm for All Users • Alarm Snooze Ensures that no Alarms get Missed • Alarms Types: Automated or Operator Served • Generate Report of Non Served Alarms • Alarm Notification Type:  Voice Mail  Auto Generated Voice Message  Music on Hold  Operator
  48. 48. Productivity Boosting Features Conference – Up to 6 Participants Logistics & Transportation 00 Office Employees GSM UMTS/3G Reception Local LAN Factory Workers Internet ETERNITY NE PSTN Field Sales Person (Mobile SIP Client) Technical Support Team
  49. 49. Productivity Boosting Features Conference – Dial-in • Callers can join in a conference by dialing a conference dial-in code at a pre-defined time Logistics & Transportation GSM/UMTS 3G Up to 6 People can be included in single Dialin Conference Reception Local LAN Factory Workers Internet Sr. Manager-Production ETERNITY NE CO Field Sales Person (Mobile SIP Client) Technical Support Team Sr. Manager-Sales
  50. 50. Cost Control Features Call Budget on Trunks and Extensions • Control the Use of Trunk Resources and Extensions • Set Monthly Call Budget for Individual Extension • Exceeding the Budgeted Value, Extension is Barred from Calling Facility • Budgeted Value can be Cleared Manually or Automatically Every Month
  51. 51. Cost Control Features CUG over GSM/UMTS(3G) • Communicate with Field Employees at Zero Call Cost Incoming Number: +91 9999900005 • Insert as many as Two CUG SIMs in Two GSM/UMTS(3G) Modules +91 9999900001 • Any Call made to Field Employee is routed via CUG SIMs of Module +91 9999900005 GSM/UMTS (3G) GSM/UMTS (3G) Card +91 9999900002
  52. 52. Cost Control Features Toll Control • Assign Call Privileges/Permissions to Individual Users • Allow or Deny Certain Numbers to be Dialed • Allow or Deny Calls during Day and Night Hours Confidential
  53. 53. Summary Ordering Information PRODUCT DESCRIPTION ETERNITY NE3 PBX with 3 CO, 2 Digital and 6 Single Line Telephone Ports ETERNITY NE312 PBX with 3 CO and12 Single Line Telephone Ports ETERNITY NE416 PBX with 4 CO and 16 Single Line Telephone Ports ETERNITY NE4 PBX with 4 CO, 2 Digital and 10 Single Line Telephone Ports ETERNITY NE6 PBX with 6 CO, 2 Digital and 14 Single Line Telephone Ports OPTIONAL MODULE DESCRIPTION ETERNITY NE VoIP SERVER 8 VoIP Channels to connect 4 SIP Trunks and 8 VoIP Users ETERNITY NE IP8 License to Enable 8 IP Users ETERNITY NE GSM GSM Port for Voice Calls ETERNITY NE UMTSA UMTS (3G) Port for Voice Calls for USA and Compatible Networks ETERNITY NE UMTSE UMTS (3G) Port for Voice Calls for Europe and Compatible Networks ETERNITY NE VMS Voice Mail System to Attend 4 Simultaneous Calls with Mailboxes for Individual Users ETERNITY NE 4WDP 4-Wire Door Phone Port with a Relay Contact
  54. 54. • Type of Presentation: Product Presentation • Number of Slides: 54 • Revised on: 31st May 2013 • Version-Release Number: V1.R4 For Further Information Please Contact: Email ID: Info.Telecom@MatrixComSec.com Visit us at www.MatrixComSec.com

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