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Final assignment - Key learnings - DTAL


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My key learnings from the Design thinking action lab

  • Fantastic summary of your learnings Kerry. I especially loved your map - it really brought your process to life and the emotions you experience along the way.
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Final assignment - Key learnings - DTAL

  1. 1. Key  learnings   •  The  end  user  /  stakeholder  is  extremely  important  in  the  design  thinking  process  –   you  need  to  understand  them  and  be  able  to  drill  down  to  the  real  problem  so  that   can  design  a  solu:on  that  meets  their  needs.   •  The  process  of  idea:ng  helped  me  to  create  many  ideas  that  could  help  solve  the   problem  –  it  enabled  me  to  change  my  thinking  process  and  come  up  with  many,   many  different  ideas  –  previously  I  would  have  jumped  to  one  or  two  solu:ons   and  just  focused  on  them  instead  of  opening  my  mind  up  to  many  different   possibili:es.   •  Prototyping  and  tes:ng  some  of  the  solu:ons  with  stakeholders  provided  me  with   valuable  informa:on  quickly  that  helped  me  to  know  if  I  was  crea:ng  something   that  solved  the  problem  and  also  gave  me  further  feedback  to  improve  on  the   idea.  
  2. 2. Design  thinking  process  –  my  experience  
  3. 3. Reflec8on   •  Design  thinking  brings  the  stakeholder  to  the  front  of  mind  and  enables  me  to  develop   solu:ons  that  meet  my  stakeholders  needs.  The  process  has  enabled  me  to  understand   the  needs  of  the  stakeholders,  drill  into  what  the  problem  actually  is  and  then  develop   many  different  ideas  /  possible  solu:ons  which  I  can  then  quickly  prototype  and  test   with  stakeholders  to  ensure  I  am  hiEng  the  mark  and  also  modify  the  idea  to  improve   it.   •  From  a  personal  perspec:ve,  design  thinking  can  help  me  solve  issues  that  occur  outside   of  work  –  with  my  family,  friends,  and  people  I  interact  with  outside  of  work.    The   process  of  design  thinking  helps  me  to  think  of  the  issue  from  the  stakeholder’s   perspec:ve  and  talk  to  them  about  the  issue  and  come  up  with  many  ideas  that  could   be  a  viable  solu:on  and  be  able  to  test  these  ideas  with  them.   •  From  a  professional  perspec:ve,  design  thinking  enables  me  to  focus  on  the  stakeholder   and  apply  methodology  that  allows  me  to  capture  &  create  many  ideas  that  will  help   solve  an  issue.    It  has  stopped  me  jumping  straight  to  solu:on  mode  before   understanding  what  the  real  issue  is.    I  am  currently  working  on  some  LEAN  ini:a:ves   and  applying  design  thinking  alongside  the  LEAN  methodology  will  help  the  project   team  come  up  with  a  solu:on  that  is  of  value  to  the  end  user  and  the  organisa:on.