Role of Research Libraries in a technological future
Masud Khokhar
Head of Digital Innovation and Research Services
The Library, Lancaster University
masud.khokhar@lancaster.ac.uk
@mkhokhar
Bridging the skills gap
Technology and Leadership
Key challenges
Digital disruption and academia:
Are we ready for uberversities in 10 years? *
* Prof. Linda Kristjanson - VC Swinburne University - Article available here - 2015
** Ryan Craig and Allison Williams - Article available here - 2015
Data, Technology, and the Great Unbundling of Higher Education **
Is the technology hype real?
Gartner Hype Cycle - 2010
Gesture Recognition Cloud Computing
Microblogging Ebook readers
3D Flat panel TVs and displays
Wireless charging
Media tablet
Private cloud computing
3D Printing
Social Analytics
Augmented Reality
Biometric authentication methods
Location aware applications
Virtual assistants
Mobile application stores
l
ABOUT OUR COMPANY
Little subtitle here like lorem ipsum dolor
0.9 Zettabytes
Content is king
Research or Academic Leadership
2010
5.2 billion internet connected devices
l
ABOUT OUR COMPANY
Little subtitle here like lorem ipsum dolor
17 Zettabytes
Context is kingdom
2017
28.4 billion internet connected devices
Research with Digital Leadership
l
ABOUT OUR COMPANY
Little subtitle here like lorem ipsum dolor
180 Zettabytes
Cognitive load reduction & context brokering
Digital Leadership*
2025
80 -100 billion internet connected devices
* but not on its own
Gartner Hype Cycle - 2016
Context brokering Affective Computing
Data broker PaaS Commercial UAVs
Quantum computing
Gesture control devices
Conversational User Interfaces
Personal Analytics
IoT platforms
Smart workspaces
Natural Language Question Answering
Virtual Personal Assistants
Connected Home
Smart Data Discovery
Blockchain
Cognitive Expert Advisors
@mkhokhar 10
NMC Horizon Report - 2017 HE Edition
@mkhokhar 11
How does technology change our approach towards
research support and enablement?
@mkhokhar 12
The Library towards 2020
We will work with the research
community and other partners
to create collaborative
research environments, build
effective training programmes
and provide developmental
opportunities. We will
establish our Special
Collections as a key Library
strength.
@mkhokhar 13
Tackling the challenges (1/2)
Invest in Digital Leaders
Digital Futures paper
Hybrid of Macro and Micro
Elements
Through Creativity, Innovation,
Entrepreneurship and Partnership
Research/Data Scientists, Data
Visualisation Experts
Embed Behaviour Driven Service
Improvement
Analytics infrastructure of Library
Intelligent Library project
Investment in Cognitive load
reduction, personalisation and
context brokering technologies
CONTEXTC
A
B
C
APPROACH
CONSISTENT
BEHAVIOUR
@mkhokhar 14
Tackling the challenges (2/2)
Interoperability and service
experience is key
Embed in procurement processes
Natural Language conversations
TDM, LoD, Machine/Deep Learning
Data visualisations
Personalisation
Mixed Reality
Semantometrics
Embed Library in Research
Questions and Processes
* Digital Humanities
* Digital Health
Benchmark services, analyse data,
change analytics into intelligence
CSAT scores for service
improvements
MEASUREE
E
E
M
ECOSYSTEM
EXPERIMENT
EMBED
Bridging the gap between Libraries and IT
@mkhokhar
A
C
B
I
16
From Analytics to Intelligence
The Data to Information journey for smart decisions
Analytics Context
BehavioursIntelligence
@mkhokhar 17
Our Library Infrastructure
60 150 400 10
Virtual Machines
Virtual CPUs
GB Memory
TB Storage
Infrastructure as Code, Terraform, Kubernetis, Docker, VMWare
@mkhokhar 18
Digital initiatives
S
Study space
occupancy
J
Library Journeys
M
Mixed Reality
T
Natural Language
Touch points
G
Gesture Control
M
Mood aware
spaces
P
Personalisation
U
UDCs and Digital
Humanities
@mkhokhar 19
New areas to invest in
DS1 DS2 DS3 DS4 DS5 DS6 DS7
3104 822
Dataset downloads at
Lancaster University
@mkhokhar 20
Data Visualisations
Bridging the gap of Digital Skills
@mkhokhar 22
Survey results (1/3)
How confident are you that you have the skills that would be relevant to the needs of research libraries in 2025?
Very Confident
14%
Moderately Confident
63%
Not confident
19%
I am worried
4%
@mkhokhar 23
Survey results (2/3)
How confident are you to be able to cope with technological changes that would be coming our way by 2025?
Very Confident
24%
Moderately Confident
62%
Not confident
11%
I am worried
3%
@mkhokhar 24
Survey results (3/3)
In your own view, do you think that you can learn new technologies quickly?
No
1%
Yes
61%
Sometimes
38%
@mkhokhar 25
Digital Skills Development
Digital Leadership 01
02
03
04
Confidence Building
Digital Skills and Code Clubs
Micro-Learning
“There is no turning back from digital in HE.
The digital demand is real, and HE
institutions must start making the grade or
risk irrelevance in the digital era.” *
* Mike Byrne - Managing Director - Accenture - September 2016 - Available here
The question is not of an if but of when!
Thank you for listening. Questions?
Masud Khokhar
Head of Digital Innovation and Research Services
The Library, Lancaster University
masud.khokhar@lancaster.ac.uk
@mkhokhar

Research Libraries UK Conference 2017 presentation

  • 1.
    Role of ResearchLibraries in a technological future Masud Khokhar Head of Digital Innovation and Research Services The Library, Lancaster University masud.khokhar@lancaster.ac.uk @mkhokhar
  • 2.
    Bridging the skillsgap Technology and Leadership Key challenges
  • 3.
    Digital disruption andacademia: Are we ready for uberversities in 10 years? * * Prof. Linda Kristjanson - VC Swinburne University - Article available here - 2015 ** Ryan Craig and Allison Williams - Article available here - 2015 Data, Technology, and the Great Unbundling of Higher Education **
  • 4.
  • 5.
    Gartner Hype Cycle- 2010 Gesture Recognition Cloud Computing Microblogging Ebook readers 3D Flat panel TVs and displays Wireless charging Media tablet Private cloud computing 3D Printing Social Analytics Augmented Reality Biometric authentication methods Location aware applications Virtual assistants Mobile application stores
  • 6.
    l ABOUT OUR COMPANY Littlesubtitle here like lorem ipsum dolor 0.9 Zettabytes Content is king Research or Academic Leadership 2010 5.2 billion internet connected devices
  • 7.
    l ABOUT OUR COMPANY Littlesubtitle here like lorem ipsum dolor 17 Zettabytes Context is kingdom 2017 28.4 billion internet connected devices Research with Digital Leadership
  • 8.
    l ABOUT OUR COMPANY Littlesubtitle here like lorem ipsum dolor 180 Zettabytes Cognitive load reduction & context brokering Digital Leadership* 2025 80 -100 billion internet connected devices * but not on its own
  • 9.
    Gartner Hype Cycle- 2016 Context brokering Affective Computing Data broker PaaS Commercial UAVs Quantum computing Gesture control devices Conversational User Interfaces Personal Analytics IoT platforms Smart workspaces Natural Language Question Answering Virtual Personal Assistants Connected Home Smart Data Discovery Blockchain Cognitive Expert Advisors
  • 10.
    @mkhokhar 10 NMC HorizonReport - 2017 HE Edition
  • 11.
    @mkhokhar 11 How doestechnology change our approach towards research support and enablement?
  • 12.
    @mkhokhar 12 The Librarytowards 2020 We will work with the research community and other partners to create collaborative research environments, build effective training programmes and provide developmental opportunities. We will establish our Special Collections as a key Library strength.
  • 13.
    @mkhokhar 13 Tackling thechallenges (1/2) Invest in Digital Leaders Digital Futures paper Hybrid of Macro and Micro Elements Through Creativity, Innovation, Entrepreneurship and Partnership Research/Data Scientists, Data Visualisation Experts Embed Behaviour Driven Service Improvement Analytics infrastructure of Library Intelligent Library project Investment in Cognitive load reduction, personalisation and context brokering technologies CONTEXTC A B C APPROACH CONSISTENT BEHAVIOUR
  • 14.
    @mkhokhar 14 Tackling thechallenges (2/2) Interoperability and service experience is key Embed in procurement processes Natural Language conversations TDM, LoD, Machine/Deep Learning Data visualisations Personalisation Mixed Reality Semantometrics Embed Library in Research Questions and Processes * Digital Humanities * Digital Health Benchmark services, analyse data, change analytics into intelligence CSAT scores for service improvements MEASUREE E E M ECOSYSTEM EXPERIMENT EMBED
  • 15.
    Bridging the gapbetween Libraries and IT
  • 16.
    @mkhokhar A C B I 16 From Analytics toIntelligence The Data to Information journey for smart decisions Analytics Context BehavioursIntelligence
  • 17.
    @mkhokhar 17 Our LibraryInfrastructure 60 150 400 10 Virtual Machines Virtual CPUs GB Memory TB Storage Infrastructure as Code, Terraform, Kubernetis, Docker, VMWare
  • 18.
    @mkhokhar 18 Digital initiatives S Studyspace occupancy J Library Journeys M Mixed Reality T Natural Language Touch points G Gesture Control M Mood aware spaces P Personalisation U UDCs and Digital Humanities
  • 19.
    @mkhokhar 19 New areasto invest in DS1 DS2 DS3 DS4 DS5 DS6 DS7 3104 822 Dataset downloads at Lancaster University
  • 20.
  • 21.
    Bridging the gapof Digital Skills
  • 22.
    @mkhokhar 22 Survey results(1/3) How confident are you that you have the skills that would be relevant to the needs of research libraries in 2025? Very Confident 14% Moderately Confident 63% Not confident 19% I am worried 4%
  • 23.
    @mkhokhar 23 Survey results(2/3) How confident are you to be able to cope with technological changes that would be coming our way by 2025? Very Confident 24% Moderately Confident 62% Not confident 11% I am worried 3%
  • 24.
    @mkhokhar 24 Survey results(3/3) In your own view, do you think that you can learn new technologies quickly? No 1% Yes 61% Sometimes 38%
  • 25.
    @mkhokhar 25 Digital SkillsDevelopment Digital Leadership 01 02 03 04 Confidence Building Digital Skills and Code Clubs Micro-Learning
  • 26.
    “There is noturning back from digital in HE. The digital demand is real, and HE institutions must start making the grade or risk irrelevance in the digital era.” * * Mike Byrne - Managing Director - Accenture - September 2016 - Available here The question is not of an if but of when!
  • 27.
    Thank you forlistening. Questions? Masud Khokhar Head of Digital Innovation and Research Services The Library, Lancaster University masud.khokhar@lancaster.ac.uk @mkhokhar