Over the past 3 decades, thousands of customers in more than 40 countries have come to rely on Stratus to provide the industry’s highest levels of uptime. Our people, systems and technologies all have a singular purpose … to protect our customers’ most important applications. It’s more than a mission; it’s a corporate culture. Since 1980, Stratus has created and patented dozens of technologies and products for uptime. Field-tested expertise and practical know-how give Stratus its unique ability to monitor, measure and manage system performance and preemptively head off instances of downtime and data loss. Customers tell us the greatest value Stratus delivers is not just in the technology. It’s worry-free computing and peace of mind. Last year, the duration of downtime measured by the average customer on our managed support infrastructure of thousands of servers, was 62 seconds.As a result of our dedication to ensuring that critical applications stay online 24/7, our customer retention rates are the highest in the industry.
In addition to the advantages provided by the uptime layer and proactive availability monitoring and management …. (Advance Slide), Stratus also offers a suite of Professional Services to enable you to apply availability best practices to the parts of your infrastructure not already protected by Stratus.
Stratus Technologies<br />2<br />Delivers the highest uptime assurance in the industry using resilient technologies combined with proactive availability management and monitoring services<br />Patented, time-tested technologies for over 30 years<br />Proactive monitoring of hundreds of events<br />Preventative analytics <br />Highest customer retention<br />Uptime-centric culture<br />Minimizes average server downtime to 1 minute/year<br />Stratus<br />Stratus Technologies: Uptime = Peace of Mind<br />
You Rely On Stratus Every Day …<br />3<br />Make a credit purchase<br />Manage investments<br />Call 911 for help<br />Do your banking<br />Enjoy a drink of water<br />Trust your medication<br />
Support trumps new development</li></ul>Opposing Forces<br />5<br />
Typical Organizational Structure<br />Product Mgt, Sales<br />Partner<br />Customer<br />Engineering<br />L1-L3<br />Support<br />Engineering far removed from customer<br />Product requirements lost in translation; long clarification cycles<br />Limited direct feedback on product: both positive and negative<br />Limited visibility into end-user operations<br />6<br />