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Indispensable Info Pros: Building Value in an AI World

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In this keynote presentation at the Frankfurt Book Fair, I offer a fresh perspective of how info pros can look at their services and roles in relation to AI initiatives.

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Indispensable Info Pros: Building Value in an AI World

  1. 1. Indispensable Info Pros: Building Value in an AI World Mary Ellen Bates BatesInfo.com 17 October 2019
  2. 2. BatesInfo.com When I knew we were doomed 2 Your flight is scheduled to depart on time but due to a delayed incoming flight, there is a good chance it will be delayed by at least 30 minutes. Your flight is scheduled to depart on time but due to a delayed incoming flight, there is a good chance it will be delayed by at least 30 minutes.
  3. 3. BatesInfo.com Generation Alpha / Generation AI They're growing up with robots as peers Need to be taught to call them "it", not "he" or "she" It's not your friend 3
  4. 4. BatesInfo.com Generation Alpha / Generation AI Their toys are "smarter" than they are 4-year-olds can program robots to play games "The robot can beat me in Rock Paper Scissors – but I programmed it to do that, so I'm actually smarter." 4
  5. 5. BatesInfo.com Generation Alpha / Generation AI Any sufficiently advanced technology is indistinguishable from magic How do we teach 4-year-olds—and 64-year-olds — when to trust AI? 5
  6. 6. BatesInfo.com The Cognitive Revolution 70,000 years ago, Homo sapiens had its brain rewired Communicate abstract thought Gossip about tribe members Evaluate character of strangers Determine who's trustworthy Assumes information equality 6
  7. 7. BatesInfo.com The Cognitive Revolution (?) 64% of organizations have experienced a phishing attack in the past year 77% of IT professionals say they are unprepared for today’s cyber security challenges 7
  8. 8. BatesInfo.com The Cognitive Revolution AI is sometimes better IF it has: Relevant, unbiased historical data Current data on the topic/subject Unbiased algorithm 8
  9. 9. BatesInfo.com AI isn't always all that intelligent ImageNet is open training dataset of images ImageNet Roulette showed you how machine learning systems "see" humans Demonstration of built-in biases! 9
  10. 10. BatesInfo.com 10 old woman
  11. 11. BatesInfo.com 11 clown, buffoon, goof, goofball
  12. 12. BatesInfo.com AI is a toolbox Machine translation Text and data mining Robotics Deep learning… 12 Computer vision Facial recognition Speech recognition Pattern recognition
  13. 13. BatesInfo.com AI isn’t thinking (yet…) AI can find unexpected patterns Humans can: Create new product Design something a new way Question why we do something Respond to unrecognized needs 13
  14. 14. BatesInfo.com What AI can’t do AI can’t empathize [yet] AI can't innovate AI can’t tell you the so-what? AI can’t suss out the “question behind the question” Info pros can stay two steps ahead 14
  15. 15. BatesInfo.com Focus on our expertise, not our tasks Info pros find, evaluate, acquire, organize, analyze, distill, manage, share and store information WHAT we do and HOW we work changes WHY we do it doesn't change 15
  16. 16. BatesInfo.com Impact of disruptive technology Remember "Web 2.0"? Social media is the anti-Web! Oxford English Dictionary Content immeasurably valuable when hyperlinked 16
  17. 17. BatesInfo.com AI is ALREADY in the info centre Enhancing discoverability: Entity recognition Image and audio recognition Taxonomy development Sentiment analysis Recommendation engine 17
  18. 18. BatesInfo.com Info centre AI concerns Reliance on deep learning Do we trust algorithms we can’t understand? Need to advocate for “explainable AI” systems Demand transparent processes we canTRUST 18
  19. 19. BatesInfo.com Info centre AI concerns Need to teach info literacy Why do we trust Google more than Wikipedia? Sometimes messy is good How do we negotiate content licenses, partner with info providers? 19
  20. 20. BatesInfo.com Owning vs. licensing information To clients, it's all the same: books, DVDs, ebooks, open source content, licensed databases IAOTWFF Info pros must build awareness Info pros can curate AI / Big Data resources 20
  21. 21. BatesInfo.com Info centre AI concerns How do we evaluate and acquire OA content? How can we leverage and share our special collections? Do we have the resources to digitize? Should we? 21
  22. 22. BatesInfo.com More questions than answers… Info pros need to be in the conversation. Info pros can help build AI awareness. 22
  23. 23. BatesInfo.com Mary Ellen Bates mbates@batesinfo.com Twitter: @mebs LinkedIn: maryellenbates Facebook: maryellenbates BatesInfo.com 23

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