Communication Effectively


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Talk about how to communicate effectively

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  • Notes How many participants should we train in first class? Class is mainly for practice—we observe and provide feedback ~1 hour of lecture per 3 hours of practice and feedback Who should attend? Should keep it to a small number Practice time—which influences class length. Mixed experienced with inexperience? Or segregate by experience? Possible subject coverage (or categories we will give presenters feedback)? Communication/Presentation skills—verbal and non-verbal PPT design skills—written materials and design layout Adult Learning Process—balance lecture, exercises, debriefs, etc. Encouraging class participation Asking questions Content quality, quantity, accuracy, etc. Other?
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  • Communication Effectively

    1. 1. <ul><li>Communication </li></ul>Mary. Jiang April, 2008
    2. 2. What are you interested in? <ul><li>Think about three interesting topics of communication </li></ul><ul><li>Write one most interesting topic on your sticky notes </li></ul>
    3. 3. A map for communication
    4. 4. Why do we need to communicate? <ul><li>To transfer information </li></ul><ul><li>To be understood </li></ul><ul><li>To be accepted </li></ul><ul><li>To get response or invoke an action </li></ul>
    5. 5. What is Communication Skills? <ul><li>Verbal (words spoken) </li></ul><ul><li>Vocal (tone, range, appeal, credibility of voice) </li></ul><ul><li>Visual (physical appearance, clothing, gestures, eye contact) </li></ul>7% 38% 55% Communication Skills
    6. 6. Verbal Skills <ul><li>Be clear! </li></ul><ul><ul><li>Don’t ramble </li></ul></ul><ul><ul><li>Stop and think if you need to </li></ul></ul><ul><li>Be simple! </li></ul><ul><ul><li>Don’t use complex sentences </li></ul></ul><ul><ul><li>Use simple words </li></ul></ul><ul><li>Try to avoid ambiguous words </li></ul>
    7. 7. Verbal Skills (Continued) <ul><li>Short, simple words </li></ul><ul><li>Short, simple statements </li></ul><ul><li>Specific words </li></ul><ul><li>Use jargon only when commonly understood </li></ul>
    8. 8. An Exercise <ul><li>Apple </li></ul><ul><li>Use the following words to tell us a story </li></ul>A girl Jump
    9. 9. Importance of listening <ul><li>Communication is the art of listening firstly </li></ul><ul><li>The ear is the way to the heart. </li></ul><ul><li>-Benjamin Voltaire </li></ul><ul><li>A good listener is popular everywhere </li></ul>
    10. 10. What is listening? <ul><li>Difference between “Listen” and “Hear” </li></ul><ul><li>Listening is receiving what others say </li></ul><ul><li>Listening is understanding others </li></ul><ul><li>Understanding is not equal to acceptance </li></ul>
    11. 11. A game <ul><li>Divide into groups of 2 </li></ul><ul><li>One person should talk for 2 minutes. The other should listen and cannot say a word. They may show some body language. </li></ul><ul><li>After the first person is done, reverse roles </li></ul><ul><li>Tell us what you heard </li></ul>
    12. 12. How to receive information effectively? <ul><li>Preparation for listening </li></ul><ul><li>Show your listening (body, eyes…) </li></ul><ul><li>Encourage others to say more (question) </li></ul><ul><li>Demonstrate your understanding </li></ul><ul><ul><li>You mean… </li></ul></ul><ul><ul><li>Your opinion is… </li></ul></ul><ul><ul><li>You think…, because… </li></ul></ul>
    13. 13. Listening Skills <ul><li>Forget your own opinion and understanding </li></ul><ul><li>Let others complete their words (Don’t interrupt) </li></ul><ul><li>Allow different opinions </li></ul><ul><li>Response: nodding, smiling, applause,… </li></ul><ul><li>Pay attention to visual factors </li></ul><ul><li>Collect and remember others’ opinions (Don’t extend) </li></ul>
    14. 14. Listening Skills (Continued) <ul><li>Devotion </li></ul><ul><li>Understand </li></ul><ul><li>Remember </li></ul><ul><li>Feedback </li></ul><ul><li>Listening is for understanding, </li></ul><ul><li>not for evaluation! </li></ul>
    15. 15. A survey <ul><li>Find your challenges to listening </li></ul><ul><li>On the handout read the questions and answer “Yes” or “No” </li></ul><ul><li>Remember the questions where your answer is “Yes” </li></ul>
    16. 16. A game – drawing a picture <ul><li>Rule </li></ul><ul><li>A picture is pasted on the back of a board </li></ul><ul><li>Person1 goes to the back of a board and looks at the picture. After 30 seconds she comes back and describes the picture. Others may not ask any questions. </li></ul><ul><li>Others draw a picture according to person1’s description </li></ul><ul><li>Person2 goes to the back of a board and looks at the picture. After 30 seconds, she also comes back and describes the picture. This time others can ask questions. </li></ul><ul><li>Others draw a picture again </li></ul>Compare the pictures
    17. 17. <ul><li>What did we learn? </li></ul>
    18. 18. <ul><li>Q & A </li></ul><ul><li>Thank you! </li></ul>