By the end of the section learners will be able to:
How the view explains our differences
Discuss the positive and negative aspects of conflict
Explain causes of conflict
Explain different types and styles of conflict
What is conflict:
• A battle, contest or
opposing forces existing
between primitive desires
and moral, religious or
ethical ideas (Webster’s
• A state of incompatibility of
ideas between two or more
parties or individuals.
Conflict management is
referred to as the
practice of identifying
and handling conflict
situations in a sensible,
fair and efficient
Trunk vs. Tail
Just as the picture
individuals view is
unique position of
view is defined by
what we see in
front of us at that
Take a step
For a true view of anything
around you, you need to take a
step back and inspect it from
every possible angle.
Explore different perspectives for
Expand your view to grow your
If I am mad, am I bad…
Becoming angry does not necessarily make you a bad
person. Every individual get angry at some point.
However, how a person choose to deal with and
express these feelings is where the problem is
No one can be made angry. The principal is the same
as the fact that no one can make you happy, these
emotions and feelings are just outlets for other
emotions that we aren’t dealing with in an
Why do we get angry:
“ We are predisposed to become angry when we
appraise an event or a person as a threat to one of
our basic needs such as food and shelter, or more
mature needs such as identity, recognition,
achievement, and social affiliation.”
Identify a range of
Identifying different triggers:
Previous recorded scenes from events has set your
mood, anything after that experience can trigger
your response to react in anger.
Realizing that there has been previous instances that
act as precursors to anger can decrease the impact of
Knowing what these specific triggers are can help
you respond in an appropriate manner, rather than
to lash out at people.
Can anger be good?
Anger is almost always viewed as a negative,
although it can be used in a positive manner:
Anger provides cues that warns individuals against possible
problems or harm.
Anger provides us with energy and helps motivate a cause
Anger can encourage the expression of feelings.
Have a break, have a KitKat:
Anger feels very uncomfortable, but there are ways to
release these feelings so they do not turn into
destructive reactions. Taking some time before
reacting to be constructive can increase positive
feelings and emotions. Ignore aggression, take a
break before reacting to the situation and form a
plan of action while deciding how to handle your
When you know, you know..
Our bodies send us signals, warning us that we are
busy getting angry:
We begin to speak louder
Racing and pounding heartbeat
Ways to ease feelings of anger:
Engage in some sort of physical
activity. Take your dog for a
Read a book.
Call a friend.
Write in a journal.
Work in the garden.
What ideas can you think of?
Take 3 very deep breaths and imagine the tension
leaving your body as you exhale.
Clench your fists and hold for up to 10 seconds.
Tighten you biceps and release.
You can envision yourself in a setting you find
peaceful. Envision the scene in great detail and do
not limit yourself to reality.
#Anger Management 101
1) Ask yourself if the reason for your anger will have any importance
in your life, in ten years from now. This will give you some
2) Ask yourself what the worst consequence of the object of my
anger will be. In most cases you’ll find that it is not that bad.
3) Imagine yourself do the same thing. Come on, admit that you
have sometimes cut in front of another person. Do you get angry at
4) Ask yourself: “Did that person do this on purpose?” In most
cases, you will see that they were just careless or in a rush.
5) Try counting to ten before saying or doing anything. This
approach may not deal with the anger directly, but it can minimize
the damage you will do while angry.
6) Try different approaches of counting to ten. For example: Count
to ten with a deep slow breathe in between each number.
7) Force yourself to think of something funny or something
Visualize a relaxing experience. Close your eyes, and travel there in
Take it slow..
• Lower the volume of your voice
• Slow the rate of speaking
• Breath from the stomach
• Soften the face muscle
• Delay before responding
• Listening is a key
Results of Conflict:
“ For every minute you are angry you lose sixty seconds of
happiness.” –Ralph Waldo Emerson (1803-1882)
“When anger rises, think of the consequences” –
Confucius (551-479 BC)
How to deal with Conflict:
*Give your positive
*Agree on an action
*Focus on issue, not
What is your anger style:
1) Acting out
Easiest to recognize
You lash out at a person
You are mad and you express that physically or
You get in trouble
Problem does not get solved.
Dumping (Displaced anger):
You shift your feelings to someone you feel it is safe
to be mad at.
For example: Dad gets mad at his boss, comes home
and yells at mom, who yells at the kids, who kicks the
You hurt innocent people
The problem doesn’t get solved.
This style includes holding your anger down inside
yourself because you feel guilty about having them.
Denying your anger isn’t dealing with it.
These buried feelings reveals themselves in other ways:
headaches, anxious, depressed.
You hurt yourself
You might other when you eventually explode
The problem is still not solved.
Anger doesn’t just affect the
person you are angry at..
*KNOW THE DIFFERENCE BETWEEN ANGER
*ANGER IS AN EMOTION. IT IS OKAY TO BE
*AGGRESSION IS ACTING OUT
INAPPROPRIATELY AND IT IS NOT OKAY.
LEARN TO CHECK YOU AGGRESSION AND
EXPRESS YOUR ANGER APPROPRIATELY.
Unknown. (Unknown). Anger Management. [Online], Available:
(Accessed 3 March 2014)
MahetaShivang. (Unknown). Anger Management. [Online], Available:
(Accesses 2 March 2014)
EIGhonemy, S. (Unknown). Anger Management Skills. [Online], Available:
(Accessed 3 March)
Rife. H & Kapes, R. (2004). Anger Management. [Online], Available:
(Accessed 2 March 2014)
Unknown. (Unknown). Anger Management. [Online], Available:
http://www.slideshare.net/mobile/malsmith/angermanagement1 (Accessed 3 March