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Maruful Islam's Resume

Maruful Islam's Resume

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MARUFUL ISLAM
Leesburg,VA
(571)278-0585  mic0772@yahoo.com
https://www.linkedin.com/in/maruful-islam-4a345475
SUPERVISOR/MANAGER  CUSTOMER SERVICE ADVOCATE  PROJECT MANAGEMENT
Sales/Marketing Financial Planning  Training/Staff Development
Personable,detail-oriented,Managerwithexperience demonstrating year-over-year improvements in
sales efforts, operational, revenue generation, and customer service ratings and team productivity. A
Strongand decisive leaderwithexcellentanalytical, organizational, communication, team building and
planning skills. Maintain an uncompromising focus on high-quality standards and bottom-line profit
improvements.Excel atturningunder-producingindividualsintoteamsthatworkefficientlyand exceed
all expectations. Promoted to positions of increasing authority and responsibility due to my strong
leadership skills, teamwork, customer service, and overall performance.
SELECTED HIGHLIGHTS
 Developedimprovedprocedurestomaximize productivityandcustomerservice efforts.
 SupervisedfourIHOPrestaurantinVirginiaandfourIHOPrestaurant inMaryland and developedimproved
procedurestomaximize productivityandcustomerservice efforts.
 MaintainedA rate restaurantsin the IHOPinspection.
 Managed 51 Wendy’srestaurant locatedinnorthernVirginiaandWashingtonDC, maximizingprofitabilitythrough
superiorcustomerservice,effective andpromptcommunicationandfollow-uponall pending matterswiththe
customer.
 FirstDistrictmanagerin the companyto Service Excellence benchmarkedall three district.
 Rankeddivisional teamleaderforthree consecutive years, addressingall employee performance problems
promptlyanddirectly inaccordance withcompanypersonnel policiesandprocedures.
CORE COMPETENCIES
 Performance Management  OperationsManagement  Training/Development
 CustomerService  Human Resources  Scheduling/Delegation
 CommunicationSkill  ConflictResolution  Relationships Building
 Profit& Loss (P&L)
Management
 ProblemSolving  PolicyImplementation
PROFESSIONAL EXPERIENCE
Harvest Hospitality DBA IHOP  Ashburn, VA  2016 – Present
District Manager
 Supervise fourstoresinVirginiaandfourstoresinMarylandand developedimprovedproceduresto
maximize productivityandcustomerservice efforts.
 Developimprovedmethodsforhandlingproductitemsanddailyoperations thatincreasedrevenue
exponentially.
 MaintainA rate restaurantsin the IHOPinspection.
7-Eleven Inc.  College Park, MD  2014 – 2016
Field Consultant
 Supervisedfour7-ElevenstoresinWashingtonDC(NW) andtwostoresin Bethesda,MD,ensuring
companypolicyandprocedure are beingmaintained andfollowedbythe franchisees.
 Coached,taughtand motivatedthe franchiseestoimprove the salesaswell asthe profitability.
 Maintainedasmoothline of communicationbetweenthe 7-11 andthe franchiseestoavoidany
businessdiscrepancies.
DavCo Restaurants Inc.  Crofton, MD  2007 – 2014
Division Vice President (DVP)
 Managed 51 Wendy’srestaurantlocatedinnorthernVirginiaandWashingtonDC, maximizing
profitabilitythroughsuperiorcustomerservice,effective andpromptcommunicationandfollow-up
on all pendingmatterswiththe customer.
 RankedDVPof the year,formaintaininghighestprofitable marketyearafteryear.
DavCo Restaurants Inc.  Crofton, MD  1997 – 2007
District Manager
 FirstDistrictmanagerin the companyto Service Excellence benchmarkedall three district
 Rankeddivisional teamleaderforthree consecutive years, addressingall employee performance
problemspromptlyanddirectly inaccordance with companypersonnel policiesandprocedures
 RecognizedforManagementRetentionforfiveconsecutive years.
 Utilizedsuperiorcommunicationsskillstomotivate staff anddevelopeffectiveworkingrelationships
withpeers, executives, andclients.
 Addressall employee performanceproblemspromptlyanddirectly inaccordance with company
personnel policiesandprocedures.
 Implementedproductivityconceptsthroughoperationsandconductedextensive trainingforall
personnel.
 Drove companyprofitabilitymetrics,employee engagement,andcustomerexperience through
change and innovationasa supportive leader.
 Responsible forthe developmentof employees,continuallyimprovingtheirabilitytoincrease net
operatingprofit.
 FacilitatedP&Lmanagement,salesmanagement,salesproficiency,customerengagementtraining,
customerissue resolution,leadershipdevelopment,mentoring,payroll,scheduling,andhuman
resourcesadministration.
 Masteredmultiple leadershiprolesincludingbusinessacumentrainer,hiringandtraining
coordinator,supervisor,customerassistantsupervisor,operationsmanager,customerexperience
manager,customersolutionsmanagerandsalesmanager.
EDUCATION
Chittagong University,Bangladesh
Bachelorof Science in Physics,Math,Statistics
Certificationsor Additional Education:
Attended Time Management course from Franklin Covey
Completed Personal Management course from Dale Carnegie
Attendedthe Situational Leadershipcourse fromWMI
Completedatwoweeksbootcampfor the ProjectManagementPersonal
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS MicrosoftOffice (Word,Excel,PowerPoint,Outlook,Access,Publisher) /
MicrosoftVisio
LANGUAGES English,Bangla
HONORS & AWARDS  Team Leaderof the year – DavCo restaurantsInc.
 DVPof the year– DavCo RestaurantsInc.
VOLUNTEERING
EXPERIENCE
“Agami”a nonprofitorganizationprovidingeducation forunderprivileged
childreninBangladesh
INTERESTS Basketball,Traveling,Computer
Detailed Professional References Available upon Request
  

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Maruful Islam's Resume

  • 1. MARUFUL ISLAM Leesburg,VA (571)278-0585  mic0772@yahoo.com https://www.linkedin.com/in/maruful-islam-4a345475 SUPERVISOR/MANAGER  CUSTOMER SERVICE ADVOCATE  PROJECT MANAGEMENT Sales/Marketing Financial Planning  Training/Staff Development Personable,detail-oriented,Managerwithexperience demonstrating year-over-year improvements in sales efforts, operational, revenue generation, and customer service ratings and team productivity. A Strongand decisive leaderwithexcellentanalytical, organizational, communication, team building and planning skills. Maintain an uncompromising focus on high-quality standards and bottom-line profit improvements.Excel atturningunder-producingindividualsintoteamsthatworkefficientlyand exceed all expectations. Promoted to positions of increasing authority and responsibility due to my strong leadership skills, teamwork, customer service, and overall performance. SELECTED HIGHLIGHTS  Developedimprovedprocedurestomaximize productivityandcustomerservice efforts.  SupervisedfourIHOPrestaurantinVirginiaandfourIHOPrestaurant inMaryland and developedimproved procedurestomaximize productivityandcustomerservice efforts.  MaintainedA rate restaurantsin the IHOPinspection.  Managed 51 Wendy’srestaurant locatedinnorthernVirginiaandWashingtonDC, maximizingprofitabilitythrough superiorcustomerservice,effective andpromptcommunicationandfollow-uponall pending matterswiththe customer.  FirstDistrictmanagerin the companyto Service Excellence benchmarkedall three district.  Rankeddivisional teamleaderforthree consecutive years, addressingall employee performance problems promptlyanddirectly inaccordance withcompanypersonnel policiesandprocedures. CORE COMPETENCIES  Performance Management  OperationsManagement  Training/Development  CustomerService  Human Resources  Scheduling/Delegation  CommunicationSkill  ConflictResolution  Relationships Building  Profit& Loss (P&L) Management  ProblemSolving  PolicyImplementation PROFESSIONAL EXPERIENCE Harvest Hospitality DBA IHOP  Ashburn, VA  2016 – Present District Manager  Supervise fourstoresinVirginiaandfourstoresinMarylandand developedimprovedproceduresto maximize productivityandcustomerservice efforts.  Developimprovedmethodsforhandlingproductitemsanddailyoperations thatincreasedrevenue exponentially.  MaintainA rate restaurantsin the IHOPinspection. 7-Eleven Inc.  College Park, MD  2014 – 2016 Field Consultant  Supervisedfour7-ElevenstoresinWashingtonDC(NW) andtwostoresin Bethesda,MD,ensuring companypolicyandprocedure are beingmaintained andfollowedbythe franchisees.
  • 2.  Coached,taughtand motivatedthe franchiseestoimprove the salesaswell asthe profitability.  Maintainedasmoothline of communicationbetweenthe 7-11 andthe franchiseestoavoidany businessdiscrepancies. DavCo Restaurants Inc.  Crofton, MD  2007 – 2014 Division Vice President (DVP)  Managed 51 Wendy’srestaurantlocatedinnorthernVirginiaandWashingtonDC, maximizing profitabilitythroughsuperiorcustomerservice,effective andpromptcommunicationandfollow-up on all pendingmatterswiththe customer.  RankedDVPof the year,formaintaininghighestprofitable marketyearafteryear. DavCo Restaurants Inc.  Crofton, MD  1997 – 2007 District Manager  FirstDistrictmanagerin the companyto Service Excellence benchmarkedall three district  Rankeddivisional teamleaderforthree consecutive years, addressingall employee performance problemspromptlyanddirectly inaccordance with companypersonnel policiesandprocedures  RecognizedforManagementRetentionforfiveconsecutive years.  Utilizedsuperiorcommunicationsskillstomotivate staff anddevelopeffectiveworkingrelationships withpeers, executives, andclients.  Addressall employee performanceproblemspromptlyanddirectly inaccordance with company personnel policiesandprocedures.  Implementedproductivityconceptsthroughoperationsandconductedextensive trainingforall personnel.  Drove companyprofitabilitymetrics,employee engagement,andcustomerexperience through change and innovationasa supportive leader.  Responsible forthe developmentof employees,continuallyimprovingtheirabilitytoincrease net operatingprofit.  FacilitatedP&Lmanagement,salesmanagement,salesproficiency,customerengagementtraining, customerissue resolution,leadershipdevelopment,mentoring,payroll,scheduling,andhuman resourcesadministration.  Masteredmultiple leadershiprolesincludingbusinessacumentrainer,hiringandtraining coordinator,supervisor,customerassistantsupervisor,operationsmanager,customerexperience manager,customersolutionsmanagerandsalesmanager. EDUCATION Chittagong University,Bangladesh Bachelorof Science in Physics,Math,Statistics Certificationsor Additional Education: Attended Time Management course from Franklin Covey Completed Personal Management course from Dale Carnegie Attendedthe Situational Leadershipcourse fromWMI Completedatwoweeksbootcampfor the ProjectManagementPersonal ADDITIONAL CREDENTIALS
  • 3. TECHNICAL SKILLS MicrosoftOffice (Word,Excel,PowerPoint,Outlook,Access,Publisher) / MicrosoftVisio LANGUAGES English,Bangla HONORS & AWARDS  Team Leaderof the year – DavCo restaurantsInc.  DVPof the year– DavCo RestaurantsInc. VOLUNTEERING EXPERIENCE “Agami”a nonprofitorganizationprovidingeducation forunderprivileged childreninBangladesh INTERESTS Basketball,Traveling,Computer Detailed Professional References Available upon Request   