The internet of things is surrounding us. We are wearing fitness bands around our wrists, have scales in our bathroom connected to our smartphones and a smoke detector to send us a notification in case of fire.
How can we integrate this new generation of connected products into existing or new services? How can we incorporate them into services ranging from the smart home to smart car to smart city?
At the TOA special edition of Service Design Drinks Berlin, Hannes Jentsch and I gave this short introduction to smarter touchpoints and contextual services.