Personalising Behaviour Change Technologies
CHI 2014 WORKSHOP
Marta E. Cecchinato
Dr Jon Bird
Dr Anna L. Cox
Personalised Email Tools:
A Solution to Email Overload?

Image source: http://www.usnews.com/education/best-graduate-schools/top-business-schools/articles/2012/11/12/10-work-life-balance-tips-for-mba-students
MY PhD TOPIC:
E-mail Management and Work/Home Boundaries

“She is on the
edge of losing control
of her mail”
THE PROBLEM: E-MAIL OVERLOAD
Mackay, WE (1988, p. 838)

PERSONALISATION CUSTOMISATION
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THE SOLUTION: ADAPTIVE TOOLS

PERSONALISED
EMAIL TOOLS
e.g. Suggesting time
allowed to reply to
an email
1. THE NUDGE THEORY
(Thaler & Sunstein, 2008)

PERSONALISED
EMAIL TOOLS
e.g. Checking e-mail
only twice a day
2. THE GOAL-SETTING THEORY
(Locke & Latham, 2002)

CUSTOMISED
EMAIL TOOLS
e.g. In combination
with Information Tools,
can lead to
active intentions
3. THE THEORY OF PLANNED BEHAVIOUR
(Azjen, 1991)

Does the combination of
match a behavior change technology
to users?
PERSONALISATIONCUSTOMISATION
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WORKSHOP DISCUSSION GOAL

THANK YOU!
Marta E. Cecchinato
marta.cecchinato.13@ucl.ac.uk
Dr Jon Bird
jon.bird@city.ac.uk
Dr Anna L. Cox
anna.cox@ucl.ac.uk