TIME CRITICAL SERVICES                                                           CLIENT WORK INSTRUCTION                  ...
YOUR FIVE STEPS SOLUTION                              EMAIL US AT:                              handcarry@royaleeurope.com...
TIME CRITICAL TRACKING SERVICES  Clients are being updated on every milestone of hand carry and NFO shipments  by email. F...
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Royale international time critical work instruction contacts -low

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Royale international time critical work instruction contacts -low

  1. 1. TIME CRITICAL SERVICES CLIENT WORK INSTRUCTION handcarry@royaleeurope.comTIME CRITICAL OFFICE CONTACTS (24/7/365):Amsterdam (European Command Centre) Tel: +31 20 4621919 (ENGLISH)Frankfurt Tel: +49 6105 3087710 (ENGLISH/GERMAN)Hong Kong (Global Command Centre) Tel: +852 2218 5682 (ENGLISH/CHINESE)ACCOUNT CONTACT:Mr. Benjamin Gebert, Senior Account Manager Mobile: +852 9768 5935 Email: benjamin.gebert@royaleinternational.com www.royaleeurope.com
  2. 2. YOUR FIVE STEPS SOLUTION EMAIL US AT: handcarry@royaleeurope.com to request a quotation & options STEP 1 for a hand carry or NFO shipment WITHIN 5 MINUTES: STEP 2 You will receive email confirmation from the Time Critical Team. WITHIN 30 MINUTES: STEP 3 Royale International provides all the necessary info and waits for final decision. YOU CAN THEN EITHER: STEP 4 - Confirm go ahead - Hold - Cancel request UPON CONFIRMATION: STEP 5 Royale International will immediately put the wheels in motion reaching out to the relevant out stations. FOR MORE INFORMATION, PLEASE CONTACT OUR TIME CRITICAL TEAM... www.royaleeurope.com
  3. 3. TIME CRITICAL TRACKING SERVICES Clients are being updated on every milestone of hand carry and NFO shipments by email. For example for a hand carry shipment we will update on the following milestones: • Pick up • Export Clearance (when required) • Check-in (tag # and excess luggage paid (if any)) • Shipment confirmed loaded on the plane by gate dispatcher and courier on board • Courier arrived at transit airport • Courier boarding for next flight, shipment confirmed loaded on the plane by gate dispatcher • Courier arrived at destination • Courier has retrieved shipment and proceeds to customs • Shipment has been customs clear and is out for delivery • POD Shipments can also be tracked online on our website with the HAWB.TIME CRITICAL ONLINE TRACKING SERVICES www.royaleeurope.com

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