SOCIAL MEDIA TRANSFORMERSTHE NEW FINANCIAL WORLD!!!                        Presented by: Ahmed Buhazza                    ...
Why Social Media Trend in Financial Sector Our RoleWay Forward                             2
WhySocial Media…                3
Internet has     roughly   twice theinfluence of   television           on consumers                “Internet is at the ce...
"Once every hundred years, mediachanges. The last hundred yearshave been defined by the massmedia. In the next hundred yea...
6
Three Dimensions of Change Technology          Behavioral               Business Model  Changes             Changes       ...
8
“For the first time  the consumer  is boss, which is  fascinating, scary  and terrifying  because  everything we  used to ...
Trends…      in Financial Sector?!                              10
11
12
13
HR Social Media EnabledTalent Acquisition, Research, Segmentation, Automated Hiring, Cost Reduction, Speed, Free to Keep, ...
15
16
New Alternative Business ModelsPeer to Peer lending is herePeer to Peer Insurance is coming – P2P – B2BFriendsurance – Fir...
18
Monitoring! Is a new Role                            19
20
Our Role           21
God Bless us with this Mess!                               22
Ignore it!             23
“The rate of internal change must be greater than the rate ofexternal change, or the company will fall behind"            ...
25
26
Innovate                                Utilize                                Social                       FSI to   Media...
Evaluation                 > Google analytics                 > Hitwise                 > Coremetrics                 > Fi...
Privacy                                    SocialEffectiveness                                 Convergence                ...
KYC      30
Social Monitoring                    31
Social       Micro-                           Multimedia    Blogging      Blogging     Social networking                  ...
KYCKYF      33
Integrating Social Web Solutions with Existing Back-ends                       • User Ids: Agent & Customer sync – issue u...
Is it time for aChief Social Media Officer?                              35
Strategy                          ProcessPeople         Integrated         TechnologyVision                Mission       36
Evaluation                   > Google analytics                   > Hitwise                   > Coremetrics               ...
Web x.0; x≈ ∞ × µ                    38
CultureProcess                                     Strategy          Communication        Technology                      ...
v    40
v41
Take an Action before itis Too Late..            Thank you           www.facebook.com/ahmed.buhazza                       ...
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Social banking 2.2 social media

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This presentation shows the financial sector trends and the importance of social media in regaining the customer confidence and trust, increasing the market share, streamlining the operation, reducing cost and generating profit. It also provides exposures over the innovative ideas utilizing social media and concludes with a high level technical and operational framework for the way forward. The financial sector can be considered as a model for other sectors, you will discover many useful ideas and practical practices when drilling and digging deeper into each sector. By: Ahmed Buhazza.

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Social banking 2.2 social media

  1. 1. SOCIAL MEDIA TRANSFORMERSTHE NEW FINANCIAL WORLD!!! Presented by: Ahmed Buhazza @_buhazza http://www.facebook.com/ahmed.buhazza
  2. 2. Why Social Media Trend in Financial Sector Our RoleWay Forward 2
  3. 3. WhySocial Media… 3
  4. 4. Internet has roughly twice theinfluence of television on consumers “Internet is at the center of the decision-making process of consumers” Dave Senay, Fleishman-Hillard 4
  5. 5. "Once every hundred years, mediachanges. The last hundred yearshave been defined by the massmedia. In the next hundred years,information wont be just pushed outto people: it will be shared amongthe millions of connections peoplehave." Mark Zuckerberg, Facebook founder (Rolling Stone, June 26, 2008) 5
  6. 6. 6
  7. 7. Three Dimensions of Change Technology Behavioral Business Model Changes Changes Changes– Faster speeds – Everyone has a voice – Fragmenting and mobile – New communities channels– Content is are forming – Traditional media is eternal and being absorbed and sharable – Time shifting – Information is changed– New tools make everyone free…Information – Loss of control over a content overload brands creator– Media is modular 7
  8. 8. 8
  9. 9. “For the first time the consumer is boss, which is fascinating, scary and terrifying because everything we used to know will no longer work” Kevin Roberts, chief executive of Saatchi & Saatchi 9
  10. 10. Trends… in Financial Sector?! 10
  11. 11. 11
  12. 12. 12
  13. 13. 13
  14. 14. HR Social Media EnabledTalent Acquisition, Research, Segmentation, Automated Hiring, Cost Reduction, Speed, Free to Keep, 24x7 14
  15. 15. 15
  16. 16. 16
  17. 17. New Alternative Business ModelsPeer to Peer lending is herePeer to Peer Insurance is coming – P2P – B2BFriendsurance – First P2P InsuranceConcept Launched!!! 17
  18. 18. 18
  19. 19. Monitoring! Is a new Role 19
  20. 20. 20
  21. 21. Our Role 21
  22. 22. God Bless us with this Mess! 22
  23. 23. Ignore it! 23
  24. 24. “The rate of internal change must be greater than the rate ofexternal change, or the company will fall behind" Jack Welch 24
  25. 25. 25
  26. 26. 26
  27. 27. Innovate Utilize Social FSI to Media regain It is Trust Social … MediaIt is notonlyMedia Principles 27
  28. 28. Evaluation > Google analytics > Hitwise > Coremetrics > Fireclick > Radian6 > HubSpotWay Forward... > Omniture > Blog Pulse 28
  29. 29. Privacy SocialEffectiveness Convergence Challenges Social Mobile Analytics Social Search 29
  30. 30. KYC 30
  31. 31. Social Monitoring 31
  32. 32. Social Micro- Multimedia Blogging Blogging Social networking CRM Suites with Social Media Integration Tools MixInfo-Tech Research Group Social channel managers Social channel aggregators32
  33. 33. KYCKYF 33
  34. 34. Integrating Social Web Solutions with Existing Back-ends • User Ids: Agent & Customer sync – issue user Id, suspension Security • Handling anonymous user interaction Communication • Email, SMS, Chat, Telephone Web Language • Java, .Net, Open Source (PHP) Support Database Support • Oracle, DB2, MS SQL Server, My SQL Device Support • PCs, Tablets, Smart phones, Hand Phones (SMS) • Back Ends, 3rd parties – point to point or central control? Connectivity • Data standards – ACORD ? Who follows who? • XML Web Services, MQ Messaging, Direct Database access • EAI gateways 34
  35. 35. Is it time for aChief Social Media Officer? 35
  36. 36. Strategy ProcessPeople Integrated TechnologyVision Mission 36
  37. 37. Evaluation > Google analytics > Hitwise > Coremetrics > Fireclick > Radian6 > HubSpotLooking ahead... > Omniture > Blog Pulse 37
  38. 38. Web x.0; x≈ ∞ × µ 38
  39. 39. CultureProcess Strategy Communication Technology 39
  40. 40. v 40
  41. 41. v41
  42. 42. Take an Action before itis Too Late.. Thank you www.facebook.com/ahmed.buhazza @_buhazza

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