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MQ for Field Service Management

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MQ for Field Service Management

Hype Cycles and Magic Quadrants @ fourquadrant.com/gartner-hype-cycles-magic-quadrants/

The FSM Magic Quadrant reflect customers’ new expectations in areas such as digital technician support, outcome-based service business models, and AI-driven scheduling and decision support.

FSM Magic Quadrant Strategic Planning Assumptions for 2022 include:
- Over 50% of field service providers will offer a specialized digital customer experience that enables two-way interaction and workflow initiation via multiple human and nonhuman channels.
- More than 60% of asset manufacturers will offer outcome-based service contracts.
- Only 30% of field service providers will be ready to deploy AI-based decision support in their field service management platforms in order to compete better, despite robust capabilities being available by then.

FSM Market
Field service management (FSM) is a discrete market within the broader customer service and support software market.
Field service providers (FSPs) typically dispatch technicians to remote locations to provide installation, repair or maintenance services for equipment or systems.

VIEW THIS DECK TO SEE:
- FSM Market Overview
- FSM Market Definition / Description
- FSM Strategic Planning Assumptions
- MQ for FSM
- Evaluation Criteria for FSM MQ
- MQ Evaluation Criteria for FSM

39% of the FSPs surveyed indicating that they offer customers a “customer portal” to promote this type of digital experience, and another 49% indicating that they would do so within 12 to 24 months.
19% were already offering these contracts, and another 26% expected to do so within 12 months.

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ADDITIONAL GTM RESOURCES FROM WWW.FOURQUADRANT.COM

Hype Cycles and Magic Quadrants @ fourquadrant.com/gartner-hype-cycles-magic-quadrants/

Marketing Automation Buyer’s Checklist @ fourquadrant.com/go-to-market-planning-templates/marketing-automation-buyers-checklist/

Predictive Marketing Analytics Checklist @
fourquadrant.com/go-to-market-planning-templates/predictive-marketing-analytics-buyers-checklist/

Go to Market Resources @ fourquadrant.com

How to Evaluate Marketing Automation Platforms @ fourquadrant.com/evaluate-b2b-marketing-automation-platforms/

Free Downloads @ fourquadrant.com/free-marketing-templates/

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MQ for Field Service Management

  1. 1. Go to market resources @ fourquadrant.com MQ for Field Service Management
  2. 2. MQ for Field Service Management FSM Market Overview Go to market resources available @ www.fourquadrant.comSource: Gartner
  3. 3. MQ for Field Service Management FSM Market Definition / Description Go to market resources available @ www.fourquadrant.comSource: Gartner
  4. 4. MQ for Field Service Management FSM Strategic Planning Assumptions Go to market resources available @ www.fourquadrant.comSource: Gartner
  5. 5. MQ for Field Service Management MQ for FSM Go to market resources available @ www.fourquadrant.comSource: Gartner
  6. 6. MQ for Field Service Management Evaluation Criteria for FSM MQ Go to market resources available @ www.fourquadrant.comSource: Gartner
  7. 7. MQ for Field Service Management MQ Evaluation Criteria for FSM Go to market resources available @ www.fourquadrant.comSource: Gartner
  8. 8. Marketing Automation Buyer’s Checklist @ fourquadrant.com/go-to-market- planning-templates/marketing-automation-buyers-checklist/ Predictive Marketing Analytics Checklist @ fourquadrant.com/go-to-market-planning-templates/predictive-marketing- analytics-buyers-checklist/ Go to Market Resources @ fourquadrant.com How to Evaluate Marketing Automation Platforms @ fourquadrant.com/evaluate-b2b-marketing-automation-platforms/ Free Downloads @ fourquadrant.com/free-marketing-templates/ Go to Market Resources From Four Quadrant for Sales & Marketing Go to market resources available @ www.fourquadrant.com

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