CRM Market in India 2014


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Market Research Reports, Inc. has announced the addition of “CRM Market in India 2014” research report to their offering. See more at-

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CRM Market in India 2014

  1. 1. Category : Computing & Electronics All logos and Images mentioned on this slide belong to their respective owners.
  2. 2. Introduction to Report  Launch Date: April 28, 2014  Number of Pages: 112  Geography Coverage: India  Available Format: PDF Price For Single User License: USD 950 Price For Site User License: USD 1,425 Price For Global User License: USD 1,900 Delivery Time: Within 24 Hours (During Working Days)
  3. 3. About the Report CRM Market in India 2014 research report highlights the growing importance for CRM in today’s business scenario. Given the increased competition among firms these days, the adoption of a CRM strategy is starting to become more and more crucial. Irrespective of their size, businesses today are more inclined to adopt a CRM strategy to manage and create relationships with customers in an effective manner.
  4. 4. Key Findings: The need for a CRM solution has now emerged as a crucial factor for success for almost all organizations. India is a developing market and most Indian firms are recognizing the importance of implementing a CRM solution that addresses the market effectively. In terms of processes & functions, CRM can be broadly categorized into four segments - Operational CRM, Analytical CRM, Sales Intelligence CRM and Collaborative CRM. CRM modules cater to three essential areas of customer relationship leading to customer retention and acquisition.
  5. 5. Key Findings: Continues… Apart from the fact that it is easy to implement, integrate & use, CRM offers remote access, multi- channel interaction, analytical operation, and campaign management tools in a customized interface as required by the client. The key factors driving the growth of the CRM market include better relationships with customers that often lead to an increase in sales, global competence and improving cost efficiencies. Given the fact that these drivers are accelerating the growth of the CRM market, there are also certain bottlenecks that might prove to be a hindrance in preventing firms from adopting a CRM solution.
  6. 6. Report Coverage 1. Executive Summary 2. Macro Economic Indicators 3. Introduction 4. Market Overview 5. Types, Modules & Features 6. CRM Selection Criteria 7. Drivers & Challenges 8. Key Trends 9. Scope of CRM in Key Sectors 10.Competitive Landscape 11.Strategic Recommendations 12.Appendix For more details regarding Report coverage see the last slide All logos and Images mentioned on this slide belong to their respective owners.
  7. 7. Company Coverage: 1. Amdocs Ltd. 2. Adobe Systems India Pvt. Ltd. 3. CDC Software India Pvt. Ltd. 4. Cegedim Software India Pvt. Ltd. 5. IBM India Pvt. Ltd. 6. Kallos Solutions Pvt. Ltd. 7. Microsoft Corporation (India) Pvt. Ltd. 8. Oracle Software India Pvt. Ltd. 9. Sage Software India Pvt. Ltd. India Pvt. Ltd. 11.SAP India Pvt. Ltd. 12.Talisma Corporation Pvt. Ltd. For more details regarding Report coverage see the last slide All logos and Images mentioned on this slide belong to their respective owners.
  8. 8. Custom Research:  Are you an industry professional, entrepreneur, venture capitalist, investors and organization, then let us know your specific research requirements. Our goal is to cater to your requirements be it for a custom market research project, syndicated research report on a specific market or industry sector, newsletter creation, case study development or anything else related to marketing research. For Any Customization Related query Visit IdeaCenter @
  9. 9. How To Buy This Report? Visit following URL to see Table of Content and purchase this publication: About Market Research Reports, Inc. Market Research Reports provides a customized set of reports from reputed Publishers, built on the intelligence available within organizations and leverages on our motto of “Intelligence Redefined”. Contact : Amitava Sen Email : Phone: +1 302-703-7787 (USA) +91-8762746600 (India)