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FACILITATING STAKEHOLDER WORKSHOPS
The power of
empathy and
authenticity to
turn a
challenging
situation around
Evaluating Impact
Learning from experience
Share a story of a workshop, meeting or conversation
that went wrong, and what you did (or could have done)
to turn the situation around, or…
What tools and techniques have you seen others use to
deal with challenging individuals or situations?
What worked and why?
Evaluating Impact
Learning from each other
Break
out
• Tools
• Techniques
• Tips
• Ideas
What worked and why?
Evaluating Impact
Learning from each other
•The number one reason workshops and
meetings go wrong…
Evaluating Impact
Facilitating impact
power
discrepencies and dynamics
left unmanaged to go wrong
Evaluating Impact
Facilitating impact
•Scenario: you have to stand in for a colleague
to manage a meeting with a group of
stakeholders you’ve never met before
• Before anyone has opened their mouth…
• How would you identify if there is a power
discrepancy?
• Someone with more or less power (perceived or real)
than others in the group?
Evaluating Impact
Facilitating impact
Comment
in chat
•Methods to manage the power for you
• No matter how much skill, experience or confidence
you have
Evaluating Impact
Facilitating impact
1. Opening up
2. Analysing
3. Closing down
(deciding)
•Identify how each technique manages power for
you…
Evaluating Impact
Facilitating impact
Individual
task
•Emergency techniques to avoid a car-crash
meeting…
Evaluating Impact
Facilitating impact
•Your final challenge
•To have the courage to use the techniques
•Even when the most powerful person realizes
you are about to prevent them dominating, and
slaps you down
•It is because they are so powerful that its scary
•It is because they are so powerful that you must
summon your courage
•Courage is doing the right thing despite being
scared
Evaluating Impact
Courage for impact
•Raise your hand or add to the chat a
challenging situation you’ve experienced or
witnessed, or another issue you need to
overcome before you will feel comfortable
facilitating meetings/workshops with
stakeholders
•Brainstorm answers as a group (and hear
answers from Mark)
Evaluating Impact
Overcoming challenges
Evaluating Impact
Online workshops
•Familiarise yourself with platform (use meeting rather
than webinar settings)
•Eye-contact, lighting and frame, what you wear
•Don’t wear headphones (one less barrier)
•Curate your background
• Image/logo might look professional but may also cut out your hair or
hand gestures
• Seeing your office may help you connect more authentically with
your audience, but curate your background – what subliminal
messages does it send?
Evaluating Impact
Online workshops
•Engagement
• Bring people in individually by name before your start
time to increase proportion of cameras on
• Start with an ice-breaker
• Get people to reflect and make actions at regular
intervals to consolidate their learning, inspire others
and form intentions to act
• Encourage chat (inclusive)
• Polls, break-outs
• Jamboards etc
•From techniques to growing confidence and
influence…
Evaluating Impact
One last thing…
Comment
in chat
Open
mic
www.fasttrackimpact.com
@fasttrackimpact

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Facilitating workshops and meetings with stakeholders

  • 2. The power of empathy and authenticity to turn a challenging situation around Evaluating Impact Learning from experience
  • 3. Share a story of a workshop, meeting or conversation that went wrong, and what you did (or could have done) to turn the situation around, or… What tools and techniques have you seen others use to deal with challenging individuals or situations? What worked and why? Evaluating Impact Learning from each other Break out
  • 4. • Tools • Techniques • Tips • Ideas What worked and why? Evaluating Impact Learning from each other
  • 5. •The number one reason workshops and meetings go wrong… Evaluating Impact Facilitating impact
  • 6. power discrepencies and dynamics left unmanaged to go wrong Evaluating Impact Facilitating impact
  • 7. •Scenario: you have to stand in for a colleague to manage a meeting with a group of stakeholders you’ve never met before • Before anyone has opened their mouth… • How would you identify if there is a power discrepancy? • Someone with more or less power (perceived or real) than others in the group? Evaluating Impact Facilitating impact Comment in chat
  • 8.
  • 9. •Methods to manage the power for you • No matter how much skill, experience or confidence you have Evaluating Impact Facilitating impact
  • 10. 1. Opening up 2. Analysing 3. Closing down (deciding)
  • 11. •Identify how each technique manages power for you… Evaluating Impact Facilitating impact Individual task
  • 12. •Emergency techniques to avoid a car-crash meeting… Evaluating Impact Facilitating impact
  • 13.
  • 14. •Your final challenge •To have the courage to use the techniques •Even when the most powerful person realizes you are about to prevent them dominating, and slaps you down •It is because they are so powerful that its scary •It is because they are so powerful that you must summon your courage •Courage is doing the right thing despite being scared Evaluating Impact Courage for impact
  • 15. •Raise your hand or add to the chat a challenging situation you’ve experienced or witnessed, or another issue you need to overcome before you will feel comfortable facilitating meetings/workshops with stakeholders •Brainstorm answers as a group (and hear answers from Mark) Evaluating Impact Overcoming challenges
  • 16. Evaluating Impact Online workshops •Familiarise yourself with platform (use meeting rather than webinar settings) •Eye-contact, lighting and frame, what you wear •Don’t wear headphones (one less barrier) •Curate your background • Image/logo might look professional but may also cut out your hair or hand gestures • Seeing your office may help you connect more authentically with your audience, but curate your background – what subliminal messages does it send?
  • 17. Evaluating Impact Online workshops •Engagement • Bring people in individually by name before your start time to increase proportion of cameras on • Start with an ice-breaker • Get people to reflect and make actions at regular intervals to consolidate their learning, inspire others and form intentions to act • Encourage chat (inclusive) • Polls, break-outs • Jamboards etc
  • 18.
  • 19. •From techniques to growing confidence and influence… Evaluating Impact One last thing…