Avoid turning users away: Making inclusive design and content decisions

M
Mark H. AnbinderWeb Communications Manager at Cornell University and Owner, Public Communications, Inc.
Avoid turning users away
Making inclusive design and content decisions
Mark H. Anbinder
Cornell University
@mhaithaca
Rethinking Gender
• Do your forms need to ask
about gender?
• How are we using gender info
that's collected?
• How are we using titles or
greetings like Mr., Mrs., Miss.,
Ms., Dr., and so on?
Rethinking Gender
• There are use cases for
collecting gender and identity
for statistical purposes.
• Be clear about what you're
looking for and why.
• Be as complete as possible
and allow for self-description
Source: https://www.hrc.org/resources/collecting-transgender-inclusive-gender-data-in-workplace-and-other-surveys
Rethinking Forms
• Long pop-up lists for picking a
state work fine if you're from
California. Go figure! Not so
much for New York or the
back half of the alphabet.
• Same goes for pop-up lists for
picking a birth year for those
older than 25. (At least most
such menus allow typing!)
Rethinking Identity
• Who do we turn away when
we ask for just First Name and
Last Name on a web form?
• Many cultures have names of
three, four, five or more parts
• Who do we turn away when
field validation doesn't allow
punctuation, accents, etc.?
When we insist a name must
be at least three characters?
No more than twelve?
Source: https://www.w3.org/International/questions/qa-personal-names.en
Rethinking Identity
• Consider why we've been
asking for First Name & Last
Name and how we might do
without them
• Sorting
• Greetings
• Printed lists
• Try new ways of using old
fields, as HighEdWeb has
Rethinking Language
• Gone are the days of “he or
she” in text. Or are they?
• Long gone are the days of the
presumptive "he"
• Using singular "they"
Source: https://www.pbs.org/newshour/education/column-he-she-they-grammar-rule
Rethinking Language
• When talking about our area's
history, are we respecting
cultures who came before us?
• Are we being respectful of all
cultures who share our
campus community?
What about accessibility?
This is vital! But it's being
well covered elsewhere
this week.
We have a long way to go
...but we're getting there!
1 of 10

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Avoid turning users away: Making inclusive design and content decisions

  • 1. Avoid turning users away Making inclusive design and content decisions Mark H. Anbinder Cornell University @mhaithaca
  • 2. Rethinking Gender • Do your forms need to ask about gender? • How are we using gender info that's collected? • How are we using titles or greetings like Mr., Mrs., Miss., Ms., Dr., and so on?
  • 3. Rethinking Gender • There are use cases for collecting gender and identity for statistical purposes. • Be clear about what you're looking for and why. • Be as complete as possible and allow for self-description Source: https://www.hrc.org/resources/collecting-transgender-inclusive-gender-data-in-workplace-and-other-surveys
  • 4. Rethinking Forms • Long pop-up lists for picking a state work fine if you're from California. Go figure! Not so much for New York or the back half of the alphabet. • Same goes for pop-up lists for picking a birth year for those older than 25. (At least most such menus allow typing!)
  • 5. Rethinking Identity • Who do we turn away when we ask for just First Name and Last Name on a web form? • Many cultures have names of three, four, five or more parts • Who do we turn away when field validation doesn't allow punctuation, accents, etc.? When we insist a name must be at least three characters? No more than twelve? Source: https://www.w3.org/International/questions/qa-personal-names.en
  • 6. Rethinking Identity • Consider why we've been asking for First Name & Last Name and how we might do without them • Sorting • Greetings • Printed lists • Try new ways of using old fields, as HighEdWeb has
  • 7. Rethinking Language • Gone are the days of “he or she” in text. Or are they? • Long gone are the days of the presumptive "he" • Using singular "they" Source: https://www.pbs.org/newshour/education/column-he-she-they-grammar-rule
  • 8. Rethinking Language • When talking about our area's history, are we respecting cultures who came before us? • Are we being respectful of all cultures who share our campus community?
  • 9. What about accessibility? This is vital! But it's being well covered elsewhere this week.
  • 10. We have a long way to go ...but we're getting there!