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How To Choose An Installer

Presented at HOme Entertainment Show June 2006 for prospective clients who are looking for Custom Installers

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How To Choose An Installer

  1. 1. SOUND SOLUTIONS CUSTOM AUDIO, VIDEO AND CONTROL SYSTEMS
  2. 2. How to Avoid the Horror of a Bad Installation <ul><li>Mark Elson </li></ul><ul><ul><li>Director of Marketing </li></ul></ul><ul><ul><li>Sound Solutions, Culver City, CA </li></ul></ul>
  3. 7. Rules for Selecting an Integrator <ul><li>Before you go shopping define your goals. </li></ul><ul><ul><li>Budget </li></ul></ul><ul><ul><li>Timeline </li></ul></ul><ul><ul><li>Must haves vs. optional upgrades </li></ul></ul><ul><li>Places to look for a specialist. </li></ul><ul><ul><ul><li>WOM (Word of Mouth) </li></ul></ul></ul><ul><ul><ul><li>CEDIA </li></ul></ul></ul>
  4. 8. Rules for Selecting an Integrator <ul><li>Interview for Credibility: </li></ul><ul><ul><ul><li>State contractor’s license? </li></ul></ul></ul><ul><ul><ul><li>How long have they been in business? </li></ul></ul></ul><ul><ul><ul><li>How do they design & process their work? </li></ul></ul></ul><ul><ul><ul><li>Check out their offices & shop. Organized & detailed or chaotic? </li></ul></ul></ul><ul><ul><ul><li>How do they coordinate with other trades? </li></ul></ul></ul><ul><ul><ul><li>How well do they future-proof? </li></ul></ul></ul>
  5. 11. <ul><li>Ask to see sample documentation </li></ul>Rules for Selecting an Integrator
  6. 13. <ul><li>Staff </li></ul><ul><ul><li>Meet key employees & project managers. </li></ul></ul><ul><ul><li>Do they have a dedicated service manager? </li></ul></ul><ul><ul><li>Do they have an in-house programming staff? </li></ul></ul><ul><ul><li>CAD programmers? </li></ul></ul>Rules for Selecting an Integrator
  7. 14. <ul><li>Integrity and Good Business Practices </li></ul><ul><ul><li>Do they listen and ask questions, or do they mostly “pitch”? </li></ul></ul><ul><ul><li>Can they explain things in plain English? </li></ul></ul><ul><ul><li>Do they provide an easy-to-understand estimate? </li></ul></ul><ul><ul><li>Do they make changes based on your needs? </li></ul></ul><ul><ul><li>Are you being up-sold for no reason? </li></ul></ul>Rules for Selecting an Integrator
  8. 15. <ul><li>References </li></ul><ul><ul><li>Compare your project with others of similar scope, dollar value & technology. </li></ul></ul><ul><li>b. Ask tough questions: </li></ul><ul><ul><ul><li>Ask for problems encountered & the installer’s response. </li></ul></ul></ul><ul><ul><ul><li>Differences between contract & what was actually delivered. </li></ul></ul></ul><ul><ul><ul><li>Was the work accomplished within a reasonable time frame? </li></ul></ul></ul><ul><ul><ul><li>Would they hire this company again? </li></ul></ul></ul>Rules for Selecting an Integrator
  9. 16. THE PAYOFF
  10. 26. SOUND SOLUTIONS CUSTOM AUDIO, VIDEO AND CONTROL SYSTEMS

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