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Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - ...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - ...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - ...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - ...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - ...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - ...
Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harc...
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Effective Administrative Support Professional

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To introduce the reader or the learner on how to be an Effective Administrative Support Professional, in today’s business world.

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Effective Administrative Support Professional

  1. 1. Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - Administrative SupportThe Effective Administrative Support Professional
  2. 2. Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - Administrative SupportThe Effective AdministrativeSupport ProfessionalKeyPoints to develop in your own time!Introductory concepts @ OxfordCambridge.Org all for free and free for all.The information gathered here is under KeyPoints format and may be use:- Either to give the reader an overview before deciding for a full scale study of the topic.- Or act as a guide for readers in expanding their knowledge on that given topic.Some recommendations, perhaps:- Identify each KeyPoint on which you feel a need to expand your knowledge,- Choose a good book or two and/or info from the Internet.- And then work towards gaining that knowledge.Please enjoy!
  3. 3. Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - Administrative SupportTo introduce the reader or the learner on howto be an Effective Administrative SupportProfessional, in today’s business world.Aim of publication:
  4. 4. Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - Administrative SupportAfter developing the KeyPoints outlined in this publication, you shouldmainly be able to:☺ maintaining professionalism.☺ creating a positive work environment.☺ avoiding office politics.☺ demonstrating interpersonal skills.☺ managing telephone calls.☺ handling rudeness.☺ greeting clients and visitors.☺ demonstrating formal communicationLearning Objectives:
  5. 5. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)The Effective Administrative Support Professional – Summary☺ Todays office setting is high-techand fast-paced.☺ Successful administrative supportprofessionals must keep up with therequirements of the modern-day officeenvironment.☺ That includes the skills and proceduresthat will help them along the way.☺ Administrative assistants might wantto brush up on office procedures andskills, or others could want to preparethemselves for a business environment.
  6. 6. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)The Effective Administrative Support Professional – Summary☺ As administrative assistant youllexperience the full spectrum ofresponsibilities and challenges thatface administrative professionals.☺ Whether greeting visiting clients,drafting memos or dealing with officepolitics, youll want to stay sharp,keeping the ultimate goal in mind -administrative excellence.
  7. 7. Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - Administrative Support☺ (Section 1) Getting Started -Administrative Support☺ (Section 2) Overview to Effective Business Communication☺ (Section 3) Using Effective Business Communication☺ (Section 4) Administrative Functions☺ (Section 5) Advancing Your Administrative CareerThe Effective AdministrativeSupport Professional - Sections list:
  8. 8. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 1) Getting Started - Administrative Support – Summary☺ The skills needed to fulfill the requirements oftodays administrative support professionalsare numerous.☺ Day-to-day, they must be flexible as theywork in an ever-changing business environment.☺ They must use interpersonal skills that helpthem deal effectively with clients, visitors,and other office professionals.☺ They must also manage their time effectivelyto function successfully.☺ These KeyPoints take you through the processof managing your own professional productivity.☺ You can learn about the changing role of theadministrative support professionals, thepractices common to business offices, and thetime-management skills that will help youaccomplish more tasks in less time.
  9. 9. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 1) Getting Started - Administrative Support – HighPoints☺ The Ever-changing Business Office☺ Interacting with Others☺ Professionalism in the Office☺ Time Management
  10. 10. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 1) HighPoints - The Ever-changing Business Office Interactingwith Others☺ identify the benefits of developing skills forthe ever-changing business office.☺ identify the changing roles of administrativesupport professionals, look for examples.☺ identify the necessary skills for future successas an administrative support professional.
  11. 11. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 1) HighPoints - Professionalism in the Office☺ recognize the benefits of using professionalconduct in the workplace.☺ choose the best options for creating a positivework environment.☺ choose the best options for avoiding officepolitics.☺ use key techniques for effective interpersonalskills.☺ choose the best options for handling workplacestress.☺ respond effectively to a rude individual.
  12. 12. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 1) HighPoints – Time Management☺ choose the benefits of using effective timemanagement.☺ choose the best options to avoid wasting timein the workplace.☺ determine if all steps of a time managementplan are followed.☺ choose the best options for effectivelyhandling interruptions in an office environment.
  13. 13. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 2) Overview to Effective Business Communication – Summary☺ Calvin Coolidge said, "No one ever listenedthemselves out of a job." Furthermore, youcould say that "No one ever communicatedthemselves out of a job".☺ Understanding business communication isfoundational to being an effectiveadministrative support professional.☺ Therefore, learn about the businesscommunication process and techniques foreffective communication such as listeningeffectively and sending messages.☺ Developing KeyPoints of the Overview ofEffective Business Communication, will help youto become successful in todays fast pacedbusiness world.
  14. 14. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 2) Overview to Effective Business Communication - HighPoints☺ Business Communication☺ Communicating Your Message☺ Types of Business Communication
  15. 15. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 2) HighPoints - Business Communication☺ identify the benefits of understanding businesscommunication.☺ match communication process components totheir corresponding.☺ identify the flow of business communication.
  16. 16. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 2) HighPoints - Communicating Your Message☺ recognize the importance of clearlycommunicating your message.☺ determine if the steps for preparing forcommunication are well followed.☺ determine whether the guidelines for sendingmessages are truly applied☺ determine whether effective listening skills areused.☺ determine the barriers to effectivecommunication.
  17. 17. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 2) HighPoints - Types of Business Communication☺ identify the advantages of understandingdifferent types of communication.☺ determine if effective verbal and non-verbalcommunication was used.☺ identify when to use formal communication.☺ use formal communication.☺ identify examples of when to use informalcommunication.☺ use informal communication.
  18. 18. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 3) Using Effective Business Communication – Summary☺ Someone walks into your office and tells youthat the ten important packages you courieredhave safely arrived in Cambridge, MA, USA.Unfortunately, they were supposed to go toCambridge, England. This is an announcementno one wants to hear.☺ These KeyPoints are designed to help you useeffective business communication as aneffective administrative support professional.☺ Develop knowledge about etiquette in theworkplace, telephone communication, andwritten business communication.☺ Develop KeyPoints from Using EffectiveBusiness Communication, will provide you withtools to become a successful administrativesupport professional.☺ You will learn how to disseminate informationefficiently and effectively.
  19. 19. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 3) Using Effective Business Communication - HighPoints☺ Business Greeting Etiquette☺ Telephone Communications☺ Written Business Communications
  20. 20. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 3) HighPoints - Business Greeting Etiquette☺ recognize the advantages of using properformal business greeting etiquette.☺ apply the guidelines to greet clients andvisitors effectively.☺ apply the guidelines for performing formalintroductions.
  21. 21. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 3) HighPoints - Telephone Communications☺ recognize the benefits of effective telephonecommunication techniques.☺ follow the guidelines for making a telephonecall, in a business situation.☺ identify the telephone speaking guidelines.☺ apply the techniques for managing telephonecalls☺ apply the guidelines for telephone basedmessaging, in a given business situation.
  22. 22. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 3) HighPoints - Written Business Communications☺ recognize the benefits of effectively writingbusiness communications.☺ organize the steps involved in a businesswriting task.☺ identify presentation style elements of formalreports.☺ match the components of the formal reportwith samples of information.☺ match e-mail writing conventions with givenactions.☺ identify the transcription guidelines.
  23. 23. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 4) Administrative Functions – Summary☺ Administrative support professionals are thecentral nervous systems of an office. Theirresponsibilities are numerous and vital to theoperation of their organization.☺ Knowing the best ways to perform officefunctions will enable administrative supportprofessional to complete their responsibilitiesefficiently and effectively. Expend theKeyPoints will present you with informationthat will help you succeed at your job.☺ This will show you how to manage records,make business travel arrangements, andorganize conferences and meetings; also willintroduce you to the automated officeenvironment.☺ Your career as an administrative supportprofessional will benefit from the knowledgeand skills to be developed in "AdministrativeFunctions".
  24. 24. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 4) Administrative Functions – HighPoints☺ Managing Records☺ Business Travel Arrangements☺ Conferences and Meetings☺ Using the Automated Office Workstation
  25. 25. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 4) HighPoints - Managing Records☺ identify the benefits of using a recordsmanagement system.☺ match the appropriate stage of a recordsmanagement life cycle to its description.☺ use the alphabetic, numeric, and alphanumericclassification systems to sort given records.☺ determine if all the basic steps for filing arefollowed.
  26. 26. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 4) HighPoints - Business Travel Arrangements☺ identify the benefits of knowing how toeffectively plan business travel.☺ choose the best course of action for planning abusiness trip.☺ identify the main considerations forinternational travel that go beyond regularbusiness trip arrangements.
  27. 27. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 4) HighPoints - Conferences and Meetings☺ identify the value of knowing how to plan andparticipate in business conferences andmeetings.☺ determine if an administrative assistantfollowed the proper steps for planning ameeting or conference.☺ identify the key techniques for recordingmeetings.☺ use key techniques for participating effectivelyin a meeting.
  28. 28. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 4) HighPoints - Using the Automated Office Workstation☺ identify the value of knowing how to use anautomated workstation.☺ recognize the stages for processing informationin an automated office.☺ match the applications software to itsdescription.☺ identify the most effective options fororganizing a workstation.
  29. 29. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 5) Advancing Your Administrative Career – Summary☺ Getting a position as an administrative supportprofessional is a great accomplishment.However, have you considered what your nextmove should be?☺ The present KeyPoints if developed will showyou how to advance on the job by providing youwith important information about having aprofessional image and a successful attitude.☺ You could learn valuable leadership skills andmethods for motivating others. You may gainessential problem solving skills and learnstrategic guidelines for managing your career.☺ Putting in your eight hours is one thing, butadvancing your administrative career isanother. You can make the most of youradministrative career by searching for newchallenges and opportunities to grow. TheseKeyPoints could show you how.
  30. 30. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 5) Advancing Your Administrative Career - HighPoints☺ A Successful Attitude☺ Leadership Skills and Styles☺ Problem-solving Skills☺ Your Career Path
  31. 31. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 5) HighPoints - A Successful Attitude☺ identify the benefits of having a successfulattitude.☺ choose the best course of action that showsprofessionalism, in a given scenario.☺ apply the guidelines for big picture thinking, ina given scenario.☺ apply the guidelines to demonstrate aconstructive attitude, in a given scenario.
  32. 32. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 5) HighPoints - Leadership Skills and Styles☺ identify the value of knowing about leadershipskills and styles.☺ identify main characteristics of a successfulleader.☺ match the leadership style to its description.☺ follow the rules for motivating others.
  33. 33. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 5) HighPoints - Problem-solving Skills☺ identify the benefits of knowing how toeffectively solve problems.☺ determine whether problem-solving steps wereapplied ever.☺ match the problem types to examples of themain barriers to their solutions.☺ match each technique for encouraging creativesolutions to problems to its description.
  34. 34. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)(Section 5) HighPoints - Your Career Path☺ identify the value of knowing how to manageyour career path.☺ determine whether the steps for managing acareer are applied when required.☺ identify the guidelines for advancing in acompany.☺ identify the criteria for portraying aprofessional appearance.
  35. 35. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)The Effective Administrative Support Professional - Conclusion☺ At this point you should be able to be familiarwith the following: Be aware of overall effective businesscommunication Use effective business communication in theappropriate situation Applying administrative functions How to advance your administrative career
  36. 36. Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org(This picture: Trinity College, Cambridge)Business Skills - Administrative SupportThe Seeds Of Learning
  37. 37. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgBusiness Skills - Administrative Support (This picture: Harcourt Hill, West Oxford)Information Gathering Links

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