3. SALESFORCE COMMUNITY FEATURES
▪ Responsive layout
▪ Full text search
▪ Custom reporting
▪ Better design
Koa Kokua Napili
Knowledge + + +
Cases + + +
Q&A - - +
4. HOW TO CREATE VIBRANT COMMUNITY
▪ Determine the business requirements
that the community must deliver to.
▪ Estimate the size of the community.
▪ Make the content publicly available to
guest users without licenses.
Hire
professional
community
manager
Step 3
Invite users
to your
community
Step 2
Choose one
of the
templates
and create a
community.
Step 1