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Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Boundaries

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Talk given by Marieke Guy, UKOLN at the Online Information 2010 Conference, 2nd December, Olympia, London.

Talk given by Marieke Guy, UKOLN at the Online Information 2010 Conference, 2nd December, Olympia, London.

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Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Boundaries

  1. 1. UKOLN is supported by: www.bath.ac.uk This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence This excludes images Home, Work, Work, Home!? How Information Professionals Can Exploit Blurred Boundaries  Online Information Conference 2010 Thursday 2 nd December 2010 Marieke Guy Research Officer
  2. 2. Introduction to UKOLN <ul><li>UKOLN is a national centre of expertise in digital information management </li></ul><ul><li>Library and cataloguing background </li></ul><ul><li>Located here at the University of Bath </li></ul><ul><li>Funded by JISC to advise UK HE and FE communities and the cultural heritage sector </li></ul><ul><li>Many areas of work including: </li></ul><ul><ul><li>Digital preservation: DCC </li></ul></ul><ul><ul><li>Metadata, registry work </li></ul></ul><ul><ul><li>Repositories: eBank, Intute, SWORD, DRIVER </li></ul></ul><ul><ul><li>Dissemination: Ariadne, International Journal of Digital Curation </li></ul></ul><ul><ul><li>eScience: eCrystals….etc. </li></ul></ul>
  3. 3. Introduction to Me <ul><li>Been at UKOLN 10 years </li></ul><ul><li>Now a remote worker </li></ul><ul><li>Member of the Community & Outreach Team </li></ul><ul><li>Currently working on: </li></ul><ul><ul><li>Chair of the Institutional Web Management Workshop </li></ul></ul><ul><ul><li>Digital Preservation work </li></ul></ul><ul><ul><li>JISC Observatory </li></ul></ul><ul><li>Previous roles/projects include: </li></ul><ul><ul><li>Good APIs project, JISC-PoWR, JISC Standards Catalogue, QA Focus, SPP Project Manager, ePrints UK project manager, Public Library Focus work, NOF-digitise, Web Magazines </li></ul></ul>
  4. 4. Workshop Resources <ul><li>All resources (and more) linked with Delicious tag: http://delicious.com/mariekeguy/remoteworking </li></ul><ul><li>All ppts etc will be available from: </li></ul><ul><ul><li>my blog http://remoteworker.wordpress.com/ </li></ul></ul><ul><ul><li>slideshare http://www.slideshare.net/MariekeGuy </li></ul></ul><ul><li>Feel free to email me (m.guy@ukoln.ac.uk) or follow me on Twitter (mariekeguy) </li></ul>
  5. 5. Straw Poll: Where do you work? <ul><li>In the office </li></ul><ul><li>From home (occasionally or full-time) – a ‘remote worker’ </li></ul><ul><li>Beyond the office </li></ul><ul><ul><li>At different offices </li></ul></ul><ul><ul><li>At a client site </li></ul></ul><ul><ul><li>As a true nomad or ‘road warrior’ </li></ul></ul><ul><li>In a virtual team </li></ul>
  6. 6. <ul><li>Work is becoming something you do, not a place you go to </li></ul>http://www.flickr.com/photos/latteart/2547757031/
  7. 7. Changes to the Way we Work <ul><li>Technological </li></ul><ul><ul><li>Broadband </li></ul></ul><ul><ul><li>Virtual Private Networks (VPN) </li></ul></ul><ul><ul><li>Mobile technology </li></ul></ul><ul><li>Cultural </li></ul><ul><ul><li>Right to request flexible working extended (April 2009) - 4.5m parents eligible </li></ul></ul><ul><ul><li>Effects of recession (cutting overheads), pandemics, environment, weather, etc… </li></ul></ul><ul><ul><li>Work-life balance, flexibility </li></ul></ul><ul><ul><li>Output driven not physicality driven, productivity key, loyalty & reduced absenteeism </li></ul></ul>
  8. 8. Challenges <ul><li>Cultural </li></ul><ul><ul><li>Blurred boundaries - where does works stop and home begin? </li></ul></ul><ul><ul><li>Reduced interaction time with colleagues and managers </li></ul></ul><ul><ul><li>Connection with the team </li></ul></ul><ul><ul><li>Morale, perceptions, ownership </li></ul></ul><ul><li>Technological </li></ul><ul><ul><li>Bandwidth issues, managing VPN </li></ul></ul><ul><ul><li>Being supported from a distance, tracking, remote assistance </li></ul></ul><ul><ul><li>Security, cloud computing </li></ul></ul>
  9. 9. The ideal solution for most employees who work remotely is for the set-up at home to replicate the set-up in the office http://www.flickr.com/photos/jakesdad/2838195408/
  10. 10. Getting Set Up <ul><li>Hardware </li></ul><ul><ul><li>PC, monitor, printer, keyboard, laptop, DVD rewriters, scanners, audio & video equipment, headset, speakers, phone, etc. </li></ul></ul><ul><li>Software </li></ul><ul><ul><li>All the programmes they have in the office, and more! </li></ul></ul><ul><ul><li>User accounts </li></ul></ul><ul><ul><li>Remote access to email, calendar etc. </li></ul></ul><ul><li>Broadband and Wireless </li></ul><ul><ul><li>Offer options, reviews, support alternatives, VPN (SSL) </li></ul></ul><ul><li>Introduction to the organisation </li></ul><ul><ul><li>Overview of systems, servers, Web site and Intranet </li></ul></ul>
  11. 11. <ul><li>Technology is about connections - connecting people to each other, to ideas, and to possibilities </li></ul>TECHNOLOGY
  12. 12. Tools <ul><li>Communication </li></ul><ul><ul><li>Email, telephony, VOIP (Skype), Online Chat </li></ul></ul><ul><ul><li>Social Networking – Facebook, Linkedin, Xing, </li></ul></ul><ul><ul><li>Microblogging – Twitter, Yammer, Jaiku </li></ul></ul><ul><ul><li>RSS – Google reader </li></ul></ul><ul><ul><li>Recommendation services – Friend Feed </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><li>Collaboration </li></ul><ul><ul><li>Wikis, shared applications (Google docs) </li></ul></ul><ul><ul><li>Project management tools </li></ul></ul><ul><ul><li>Bookmarking tool (Delicious, Connotea) </li></ul></ul><ul><ul><li>File transfer (dropbox) </li></ul></ul><ul><ul><li>Calendars </li></ul></ul>
  13. 13. Virtual Meetings/Conferences <ul><li>Virtual Meetings </li></ul><ul><ul><li>Access Grid </li></ul></ul><ul><ul><li>Virtual Room Videoconferencing System (VRVS) </li></ul></ul><ul><ul><li>Video conferencing suite at Bath </li></ul></ul><ul><ul><li>Skype, Tokbox </li></ul></ul><ul><ul><li>Webinars – GoToWebinar, Elluminate, Ponopto </li></ul></ul><ul><ul><li>SecondLife? </li></ul></ul><ul><li>Virtual Conferences </li></ul><ul><ul><li>Attending – OU Online Conference </li></ul></ul><ul><ul><li>Amplifying - video streaming, assigning a tag, Creative Commons </li></ul></ul><ul><ul><li>Sharing available resources: ppts, photos, video, podcasts </li></ul></ul>
  14. 14. Mobile Devices <ul><li>Mobile is “everyware” </li></ul><ul><li>Smartphones, PDAs, Blackberries, laptops </li></ul><ul><li>Making your data (Intranet etc.) available on mobile devices – the mobile organisation? </li></ul><ul><li>Mobile unified communications – bringing data back </li></ul><ul><li>Mobile broadband – dongles, 3G </li></ul><ul><li>Security issues – both data (encryption?) and actual devices (locks) </li></ul><ul><li>Geolocation, augmented reality – the future is mobile! </li></ul><ul><li>Issues with who owns what </li></ul>
  15. 15. http://www.flickr.com/photos/a440/512348882/ POLICY When a boardroom policy is being created it should always keep practical implementation at the front of its mind
  16. 16. Policies <ul><li>Set them up in advance </li></ul><ul><li>Make them clear and transparent </li></ul><ul><li>But also make them flexible </li></ul><ul><li>Cover: </li></ul><ul><ul><li>Eligibility, availability, contact procedures, workspace requirements, equipment and usage, expenses, training, ownership, etc. </li></ul></ul><ul><li>Have questions for consideration… </li></ul><ul><li>Observe the development of effective patterns of usage rather than dictate </li></ul>
  17. 17. UKOLN: A Case Study <ul><li>RW community, RW champion </li></ul><ul><li>Away days, all staff days </li></ul><ul><li>Support framework - iterative process </li></ul><ul><li>Technology – sharing ideas </li></ul><ul><li>Teleconferencing, video streaming and Skype </li></ul><ul><li>Twitter, Vimeo, Slideshare, Flickr </li></ul><ul><li>Policies and procedures </li></ul><ul><li>Commitment </li></ul><ul><li>JISC project Location Independent Working </li></ul><ul><ul><ul><li>40 staff </li></ul></ul></ul><ul><ul><ul><li>Training and handbook </li></ul></ul></ul>
  18. 18. COMMITMENT UKOLN remote workers
  19. 19. Case Study BT <ul><li>70,000 + home & nomadic workers empowered </li></ul><ul><li>6,000 part time workers </li></ul><ul><li>Over £220m in property costs saved in 10 years </li></ul><ul><li>Absenteeism reduced 3.1% (UK ave. 8.5%) </li></ul><ul><li>e-learning saves 40% training costs </li></ul><ul><li>Home-workers 7% happier, enhanced skills, less stress </li></ul><ul><li>1,800 tonnes less CO2. 1.2m litres less fuel used. </li></ul><ul><li>Transport cost savings £9.7m pa </li></ul><ul><li>From http://www.slideshare.net/jackies/presentation-remote-workforce-v2 </li></ul>
  20. 20. Conclusions <ul><li>Flexible working practices are on the up </li></ul><ul><li>Cloud computing is on the up </li></ul><ul><li>Virtual teams are on the up </li></ul><ul><li>Technology is important - there is a need to support a portfolios of Tools </li></ul><ul><li>Communication and community are more important! </li></ul><ul><ul><li>Inclusion and support </li></ul></ul><ul><ul><li>Shared goals </li></ul></ul><ul><ul><li>Constructive feedback </li></ul></ul><ul><ul><li>Policies and procedures </li></ul></ul><ul><li>Blurred boundaries doesn’t have to mean lack of clarity </li></ul>
  21. 21. Questions?

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