Atus website

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Atus website

  1. 1. the ATUS websitesome thoughts
  2. 2. Users FirstMany contacts are anemergency (to user)Official terminology isnot well-knownWho does what?(Who cares?)Encourage return visitsfor learningSimple; visual clarityEasy terms, functionalgroupingIgnore organizational lines –information first! For all ITS?Make it compelling,attractive, useful
  3. 3. Provide Good InformationCorrectUseful and well-writtenCompleteEasy to UseKeep it current and updated(use Drupal reminder tools)Let users rate usefulness (DrupalRating tools)Let users add their ownquestions when we’ve missedsomething (user commenting)Multiple look-up methods:taxonomy filters, menus/grids,search
  4. 4. a LOT of informationa lot of CATEGORIES of informationTECHNICAL and COMPLEX informationOur data goes OUT OF DATEOur info is the vehicle, not the destinationPotential Roadblocks
  5. 5. Make Large Lists FriendlyA lot of info visible atonceNot over-whelmingIcons can helprecognitionSubject titles must berightUofO: https://it.uoregon.edu/services-grid/all
  6. 6. Lists can be too muchThe eyes glaze overIs anyone going to goto pages 2-10?UofO: https://it.uoregon.edu/it-faq
  7. 7. Rating allows user a voiceUse Drupal Rating orFive Star moduleBUT – someone in ATUSmust evaluate andreact to negativevotes
  8. 8. Best of Grids and Lists?Grid with icons allowsfor quick findList at right allows forcompletenessStanford: https://itservices.stanford.edu/services
  9. 9. Too complicated?LookscomplicatedEye focuses atleft, but primarydecision is atrightOSU: http://oregonstate.edu/is/home?destination=node/308
  10. 10. Good DetailsOSU: http://oregonstate.edu/is/tss/och
  11. 11. Not a good ideaExpiration Datingon our content ishelpful – butrequiresmaintenance sothe user doesn’tsee this!
  12. 12. Site opens at “Help Desk”grid so user sees familiarfunctional areasSome Ideas
  13. 13. All articles are tagged in several categories which mightinclude:Topic (major functional areas)Audience (student, faculty, staff, internal)Expiration date, published/not published, etcWidgets can then be teasers for such things as:Top 3 e-learning questions this week5 things you need to know about classroomsCanvas articles for studentsSome Ideas…
  14. 14. Sidebars contain:Other ways to find stuffWidgets displaying quickhints of other informationavailableSome Ideas…
  15. 15. Top menu contains links torecognizable major functional areasSome Ideas…Canvas Media WebClassrooms Software
  16. 16. Examples you likeIdeas you haveConcernsClarificationsYour Turn

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