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Understanding
workplace
stress
And taking charge
Adapted from:
Canada’s National
Occupational Health and
Safety Resource
What is workplace stress?
» Conflict between job demands on
the employee and the amount of
control the employee has over
meeting those demands.
» High demands and low control at
work result in stress.
Workplace stress
Characteristics of
workplace stress
» Fear of job redundancy
» Layoffs
» Increased demands due to staff cutbacks
or insufficient qualified staff
» Pressure to perform with decreased job
satisfaction
» Constant demands to work at optimum
performance
Help!
Effects of workplace stress
» Job dissatisfaction
» Employee turnover
» Reduced efficiency
» Illness, sometimes leading to death
» Absenteeism
» Alcoholism
» Petty internal politics
» Bad or snap decisions
» Apathy
» Lack of motivation or creativity
Effects of stress
Healthy stress
» When a job is challenging
» When new goals are exciting to
strive towards
» When work obstacles are overcome
» When people concerns can be
resolved
» When a team goal is met
Group challenge
Physical signs of too much
stress
» Increased blood pressure
» Faster heartbeat, metabolism
» Decreased protein synthesis, poor
digestion, depressed immune and allergic
response systems
» Increased cholesterol
» Local inflammation
» Faster blood clotting
» Increased blood sugar and stomach
acids
Sleep deprivation
Awareness is the first step
3 ways to notice stress in
yourself and others:
1. Physical: headaches, grinding
teeth, chest pain, shortness of
breath, high blood pressure, muscle
aches, indigestion, constipation or
diarrhea, increased perspiration,
fatigue, insomnia, frequent illness
Noticing stress in others
2. Psychosocial: anxiety, irritability,
sadness, defensiveness, anger,
mood swings, hypersensitivity,
apathy, depression, slowed thinking
or racing thoughts, feelings of
helplessness, hopelessness, or of
being trapped.
Interpersonal relationships
3. Behavioral: overeating or loss of
appetite, impatience, quickness to argue,
procrastination, increased use of alcohol
or drugs, increased smoking, withdrawal
or isolation from others, neglect of
responsibility, poor job performance, poor
personal hygiene, change in religious
practices, change in close family
relationships.
Stress and behaviour
Problematic stress
progression
1. Warning
2. Mild
3. Entrenched cumulative stress
4. Severe debilitating cumulative
stress
Stress progression
Dealing with workplace
stress
Job design:
- Should be reasonably demanding
and provide some variety
- Employee should be able to learn
on the job and be allowed to
continue to learn throughout career
Dealing with workplace
stress
Job design:
- Should have some area of decision
making that employee is in charge
of
- Provide some degree of social
support and recognition
- Employee should feel that job leads
to some desirable future
Employer
- Treat employees respectfully
- Take stress seriously and be
understanding of pressure on staff
- Involve employees in some decision
making and allow for direct input or
committee input
- Encourage managers to be
proactive and watch for signs of
stress in employees
Employer
- Provide workplace health and
safety programs
- Make sure staff have adequate and
ongoing training for their jobs
- Design jobs for balanced work load
- Keep job demands reasonable
- Provide access to employee
assistance programs
Employer responsibilities
Managers
- Do not tolerate bullying or
harassment of any kind
- Do not ignore signs that employees
are under pressure or stressed
- Remember that elements of the
workplace can be a cause of stress
and look for the root causes
Managers
Managers
- Make positive changes to the
workplace in ways that lessen stress
for everyone
- Show recognition and appreciation
- Look for ways to train for/rotate jobs
Task distribution
Employees
- Find ways to laugh! Share a joke, find humor
around you and look for the bright side
- Learn to relax in small ways: deep breathing,
stretch, take your breaks
- Take charge of your situation by taking 10
minutes to prioritize and organize your day. Be
honest with colleagues but be practical and
constructive. Look for realistic ways you can
make small changes to make your work day
better.
- Talk to someone close about your feelings
- Take advantage of Employee Assistance
programs and courses
We all have a role
10 tips for mental health
1. Build confidence
2. Eat right, keep fit
3. Make time for family and friends
4. Give and accept support
5. Create a meaningful budget
6. Volunteer, be of service
7. Actively manage stress before it gets out of
hand
8. Find strength in others - look for allies
9. Identify and deal with moods constructively
10. Learn to be at peace with yourself
Together we’ll get there!

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Stress at work

  • 1. Understanding workplace stress And taking charge Adapted from: Canada’s National Occupational Health and Safety Resource
  • 2. What is workplace stress? » Conflict between job demands on the employee and the amount of control the employee has over meeting those demands. » High demands and low control at work result in stress.
  • 4. Characteristics of workplace stress » Fear of job redundancy » Layoffs » Increased demands due to staff cutbacks or insufficient qualified staff » Pressure to perform with decreased job satisfaction » Constant demands to work at optimum performance
  • 6. Effects of workplace stress » Job dissatisfaction » Employee turnover » Reduced efficiency » Illness, sometimes leading to death » Absenteeism » Alcoholism » Petty internal politics » Bad or snap decisions » Apathy » Lack of motivation or creativity
  • 8. Healthy stress » When a job is challenging » When new goals are exciting to strive towards » When work obstacles are overcome » When people concerns can be resolved » When a team goal is met
  • 10. Physical signs of too much stress » Increased blood pressure » Faster heartbeat, metabolism » Decreased protein synthesis, poor digestion, depressed immune and allergic response systems » Increased cholesterol » Local inflammation » Faster blood clotting » Increased blood sugar and stomach acids
  • 12. Awareness is the first step
  • 13. 3 ways to notice stress in yourself and others: 1. Physical: headaches, grinding teeth, chest pain, shortness of breath, high blood pressure, muscle aches, indigestion, constipation or diarrhea, increased perspiration, fatigue, insomnia, frequent illness
  • 15. 2. Psychosocial: anxiety, irritability, sadness, defensiveness, anger, mood swings, hypersensitivity, apathy, depression, slowed thinking or racing thoughts, feelings of helplessness, hopelessness, or of being trapped.
  • 17. 3. Behavioral: overeating or loss of appetite, impatience, quickness to argue, procrastination, increased use of alcohol or drugs, increased smoking, withdrawal or isolation from others, neglect of responsibility, poor job performance, poor personal hygiene, change in religious practices, change in close family relationships.
  • 19. Problematic stress progression 1. Warning 2. Mild 3. Entrenched cumulative stress 4. Severe debilitating cumulative stress
  • 21. Dealing with workplace stress Job design: - Should be reasonably demanding and provide some variety - Employee should be able to learn on the job and be allowed to continue to learn throughout career
  • 22. Dealing with workplace stress Job design: - Should have some area of decision making that employee is in charge of - Provide some degree of social support and recognition - Employee should feel that job leads to some desirable future
  • 23. Employer - Treat employees respectfully - Take stress seriously and be understanding of pressure on staff - Involve employees in some decision making and allow for direct input or committee input - Encourage managers to be proactive and watch for signs of stress in employees
  • 24. Employer - Provide workplace health and safety programs - Make sure staff have adequate and ongoing training for their jobs - Design jobs for balanced work load - Keep job demands reasonable - Provide access to employee assistance programs
  • 26. Managers - Do not tolerate bullying or harassment of any kind - Do not ignore signs that employees are under pressure or stressed - Remember that elements of the workplace can be a cause of stress and look for the root causes
  • 28. Managers - Make positive changes to the workplace in ways that lessen stress for everyone - Show recognition and appreciation - Look for ways to train for/rotate jobs
  • 30. Employees - Find ways to laugh! Share a joke, find humor around you and look for the bright side - Learn to relax in small ways: deep breathing, stretch, take your breaks - Take charge of your situation by taking 10 minutes to prioritize and organize your day. Be honest with colleagues but be practical and constructive. Look for realistic ways you can make small changes to make your work day better. - Talk to someone close about your feelings - Take advantage of Employee Assistance programs and courses
  • 31. We all have a role
  • 32. 10 tips for mental health 1. Build confidence 2. Eat right, keep fit 3. Make time for family and friends 4. Give and accept support 5. Create a meaningful budget 6. Volunteer, be of service 7. Actively manage stress before it gets out of hand 8. Find strength in others - look for allies 9. Identify and deal with moods constructively 10. Learn to be at peace with yourself