Everybody's skill acquisition will be at different stages, especially in a knowledge work environment. So it's not about getting people to the same place. Instead, we need to better discern where an individual fits on a competency scale. This chart uses both Dreyfus and Gery to help us achieve an understanding individual proficiency on a particular topic.
Gery's Proficiency Taxonomy
Dreyfus Model of Skill Acquisition
"Do you have a check list?"
"I wish they'd just tell me what they want."
It's really frustrating when someone changes
Each task is same value
The bubble is getting bigger
If it's not working, they're doing it wrong!
Finding yourself doing most of the talking
Feeling anxiety from hearing different
"Did you know?"...[Excited voice dispensing
Can explain the patterns
-COMPETENT--TEACH THE TEACHERS- -CONSCIOUS EFFORT-
Thinking outside the box
Creating plans within patterns
Deliberate with experiments
Experiment with patterns and
learning through failure
Starting to master the patterns
"This could be better."
"Why doesn't this work?"
"I'd better ask someone else."
Surprised when other people desire expertise
There is no bubble!
Creating flexible guidelines
Finding and manipulating
Not surprised when people want your
expertise, but find yourself in prep mode
Multiple paths to the same destination
Figuring out how to communicate based on
You see all the levels and adjust
for it without thinking
You make your own journey
The patterns are obvious!
"This is common knowledge."
At a loss when people don't get it
When people want to pick your brain you look
forward to the conversation
Really curious and craving other perspectives
Applying or recalling what you know
but doing it on rails because you
can only see how to get to 'C' by
Teaching the novices the rails!
Leading and mentoring
Taking hidden patterns and
making them consumable for
Immediate tacit grasp of
scenario with multiple avenues
of exploration available.
This infographic provides you with the framework needed to acknowledge and measure levels of proficiency.
Persona Exploring Emotions
Sources: Dreyfus, S. E., & Dreyfus, H. L. (1980). A five-stage model of the mental activities involved in directed skill acquisition. Unpublished report, University of California, Berkeley; Gloria Gery, EPSS 1991