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ppt GUIA 6_ COMPLAINTS.pptx

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ppt GUIA 6_ COMPLAINTS.pptx

  1. 1. Complaint Letters
  2. 2. Then you should write a COMPLAINT LETTER
  3. 3. ● PROTEST ● GRIEVANCE ● SATISFACTION ● DISSAPROVAL WHICH OF THESE WORDS IS NOT A SYNONYM OF “COMPLAINT”?
  4. 4. Salutation 1: Describe the situation 1: 2: Ending 1: CLASSIFY THE EXPRESSIONS THAT YOU CAN USE IN A COMPLAINT LETTER ● On December 14th I bought… ● I am writing to complain about…. ● I look forward to your answer ● Dear sir/company
  5. 5. COMPLETE THE LETTER WITH THE MISSING PARTS
  6. 6. READ THE COMPLAINT LETTER AGAIN AND MATCH
  7. 7. Reading comprehension VI.- ANSWER THE QUESTIONS ABOUT THE TEXT: 1. What is the full name of the person who wrote the letter?___________ 2. What thing (item) is he complaining about?________________ 3. When did he buy this thing?_________________ 4. What is the problem with it?___________________ 5. What does the customer ask the company to do?_______________ 17 Green Close Street Birmingham 15th November 2019 Lee Electronics, 35c Broad Street , Birmingham Dear Sr or Madam Yours faithfully Mark Brown Mark Brown A mobile phone Last week The instructions are in Chinesse Repair the fault or replace the mobile phone.
  8. 8. ● A woman is complaining about problems in a hotel. Watch the video and match the problem with the solution. https://www.youtube.com/watch ?v=CL79PRugyhU Listening 1 PROBLEM SOLUTION 1.“My sister slipped on a wet tile and hurt her toe!” a)____ Send a janitor and a plumber. 2.“There is water everywhere!” b)_____ Send a doctor. 3.“The lights just went out!” c)_____Send a maid up with fresh linen as soon as possible. 4.“My sister spelled some juice on the bed sheets” d) _____ Send an electrician. 2 1 4 3
  9. 9. ● Listen to the complaint and select the correct alternative. ● https://www.youtube.com/w atch?v=xNxaDllhMyg Listening 2 1.What was the problem? a) The pizza was delayed. b) The pizza had no topping. c) There were two pizzas instead of one. 2.Why did the customer say sorry? a) Because he ate all the pizza. b) Because the delivery man just arrived. c) Because he had opened the pizza upside down.
  10. 10. IDIOM OF THE DAY: “Draw the line” If you “draw the line”, you are setting a limit on what you are willing to accept a) Albert’s boss ask him to arrive at 9 AM from Monday to Friday b) Benjamin’s boss ask him to work seven days a week without extra salary c) Tamara’s boss ask her to take only 90 minutes of lunch READ THE THREE SITUATIONS AND CHOOSE THE ONE WHERE THE WORKER SHOULD “DRAW THE LINE”
  11. 11. Next class ● Review ● Test 3 online, through Google Forms

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