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M|18 ServiceNow Keynote

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M|18 ServiceNow Keynote

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M|18 ServiceNow Keynote

  1. 1. Tim Yim Director of Operations Engineering
  2. 2. © 2017 ServiceNow All Rights Reserved 2Confidential© 2017 ServiceNow All Rights Reserved Massive Scale with MariaDB Tim Yim ServiceNow – The Lightspeed Enterprise™ Cloud Infrastructure Architecture
  3. 3. © 2017 ServiceNow All Rights Reserved 3Confidential © 2017 ServiceNow All Rights Reserved 3Confidential Quick Agenda ServiceNow Cloud Infrastructure – Behind the Scenes Why we chose MariaDB
  4. 4. © 2017 ServiceNow All Rights Reserved 4Confidential © 2017 ServiceNow All Rights Reserved 4Confidential Global Infrastructure
  5. 5. © 2017 ServiceNow All Rights Reserved 5Confidential 2nd GENERATION Multi-Tenant with Many Pods Hundreds of customers on the same database Failover AFailover A 1st GENERATION Multi-Tenant All customers on the same database FailoverFailover 3rd GENERATION ServiceNow Multi-Instance Dedicated database for every customer (no sharing) Primary • 100% customers impacted • Long maintenance windows • Break/fix in place • Scalability limits • Group metrics only • All customers in Pod impacted • Long maintenance windows • Break/fix in place • Group metrics only Primary Pod A Primary Pod B Failover B • Isolated customer impact • Very short maintenance windows • Failover during break/fix • Unlimited scalability and quota • Instance-specific metrics Failover B
  6. 6. © 2017 ServiceNow All Rights Reserved 6Confidential © 2017 ServiceNow All Rights Reserved 6Confidential Multi-Instance Architecture
  7. 7. © 2017 ServiceNow All Rights Reserved 7Confidential © 2017 ServiceNow All Rights Reserved 7Confidential Business Continuity and Disaster Recovery
  8. 8. © 2017 ServiceNow All Rights Reserved 8Confidential © 2017 ServiceNow All Rights Reserved 8Confidential Automate Everything through your CMDB CMDB Cloud Automations • Provisioning • High Availability • Cloning • Retire • Rename instance Data Center Operations • Hardware additions • Capacity management • Inventory • Usage, Growth • More … Systems Engineering • Monitoring • Patching • Planned maintenance • More.. Network Engineering • Hardware additions • Network operations • VPN settings • More … Site Reliability Engineering • Live site support • Disaster recovery • Customer requests • More.. All automations for our global cloud run from a single ServiceNow instance ServiceNow CMDB is the single source of truth Integration with multiple internal devices, appliances, and services
  9. 9. © 2017 ServiceNow All Rights Reserved 9Confidential © 2017 ServiceNow All Rights Reserved 9Confidential Automate Without Coding Using Natural Language
  10. 10. © 2017 ServiceNow All Rights Reserved 10Confidential © 2017 ServiceNow All Rights Reserved 10Confidential Complex Automations – Power of Integration
  11. 11. © 2017 ServiceNow All Rights Reserved 11Confidential © 2017 ServiceNow All Rights Reserved 11Confidential Service Lifecycle Management – Capacity
  12. 12. © 2017 ServiceNow All Rights Reserved 12Confidential Cloud Management Discovery HRFacilities Marketing Legal Finance Change & Release Incident Problem Financial Management Risk Audit Agile Development &Test Demand Resource Project & Portfolio Security Incident Response Customer Service Field Services Asset Vulnerability Response Threat Intelligence Compliance Orchestration Service Mapping Event Management App Portfolio Vendor ServiceNow Platform Workflow Service Catalog Knowledge Base Developer Tools Contextual Collaboration Single Database Service Portal Subscription & Notification Reports & Dashboards Service Levels Orchestration Performance Forecasting Predictive Modeling Peer Benchmarking Anomaly Detection One Platform to automate all services
  13. 13. © 2017 ServiceNow All Rights Reserved 13Confidential © 2017 ServiceNow All Rights ReservedConfidential Why we chose MariaDB
  14. 14. © 2017 ServiceNow All Rights Reserved 14Confidential © 2017 ServiceNow All Rights Reserved 14Confidential The Multi-Instance, Scalable Nonstop Cloud MULTI-INSTANCE 99.996% Higher than availability Data Isolation Version Management Visibility and Control SCALE 150 Million Active Users 50,000 ServiceNow Instances supporting cloud services 10 Billion Transactions / month
  15. 15. © 2017 ServiceNow All Rights Reserved 15Confidential © 2017 ServiceNow All Rights Reserved 15Confidential Stability with MariaDB TX Started with On-Site Training Enterprise Technical Support Enterprise Architect Sponsored Development - Pushing the boundaries of MariaDB
  16. 16. © 2017 ServiceNow All Rights Reserved 16Confidential © 2017 ServiceNow All Rights Reserved 16Confidential Secure Future with MariaDB Source Code protected by Foundation Community Focused Principles of Conduct
  17. 17. © 2017 ServiceNow All Rights Reserved 17Confidential © 2017 ServiceNow All Rights Reserved 17Confidential
  18. 18. © 2017 ServiceNow All Rights Reserved 18Confidential © 2017 ServiceNow All Rights Reserved 18Confidential ServiceNow Database Numbers 84,876 Instances of MariaDB 176,686,129 InnoDB Tables 25 Billion Queries Per Hour The Query Pattern Changes Every Hour
  19. 19. © 2017 ServiceNow All Rights Reserved 19Confidential Thank you! Tim Yim Cloud Infrastructure Architecture ServiceNow tim.yim@servicenow.com WORK AT LIGHTSPEED ™ IT HR Customer Service Security Operations Business Apps

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