“Healthcare leaders need to focus on creating a culture within their organization that facilitates achieving excellence, t...
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7 Tips for Achieving Excellence in Healthcare - Eric Barber, Mary Lanning Healthcare

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Eric Barber, a speaker at the marcus evans National Healthcare CXO Summit Fall 2013, on creating a culture of excellence in healthcare.
Interview with: Eric Barber, President & Chief Executive Officer, Mary Lanning Healthcare


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7 Tips for Achieving Excellence in Healthcare - Eric Barber, Mary Lanning Healthcare

  1. 1. “Healthcare leaders need to focus on creating a culture within their organization that facilitates achieving excellence, the highest quality of patient care that they can provide,” says Eric Barber, President & Chief Executive Officer, Mary Lanning Healthcare. “First, they must have a vision of what excellence looks like for their organization, secondly, they must be passionate about helping others. Otherwise, they will not be able to lead such a cultural change,” he explains. A speaker at the marcus evans National Healthcare CXO Summit Fall 2013, in Los Angeles, California, October 20-22, Barber points out seven key areas that leaders need to focus on in order to achieve excellence. Passion. There must be passion at the leadership level to make the necessary changes that will lead to excellence. If you were treating a member of your family, you would be very passionate about their care, so we want our staff to treat our patients like they are part of the family. Quality. How patients perceived they were treated is your reality. Link it to customer service training and help medical staff and nurses understand the importance of customer service. Accountability. Set clear expectations for every member of the organization and hold them accountable for not achieving those expectations. We owe it to every single patient who comes in to have the right people working in the organization. If certain members of the staff are not measuring up, we have to hold them accountable. In addition, the leader of the hospital has to take ownership of the problems. Safety. Without safety, there cannot be quality care. It must be the foundation of everything the hospital does. We should take our Hippocratic oath very seriously and make sure that while patients are in our care we do everything to keep them safe. Visibility. When an organization is undergoing a cultural change, people need to see their leader to believe in him or her. They need to be in front of staff and patients. Accessibility. This is linked to visibility. Many hospital leaders spend too much time in their offices and not enough out and about. In our organization, we have a communication board on every patient’s wall and my cellular number is on there. Anyone can call me. That level of accessibility is important. Collaboration. Hospitals are like a three-legged stool, with the community and patients as the one leg, the medical staff as the second leg and the employees as the third. If there is no effective collaboration between all three, the stool will fall over. All three parties must work together towards that objective of achieving excellence or shaping the culture of the hospital. 7 Tips for Achieving Excellence in Healthcare Eric Barber, a speaker at the marcus evans National Healthcare CXO Summit Fall 2013, on creating a culture of excellence in healthcare. Interview with: Eric Barber, President & Chief Executive Officer, Mary Lanning Healthcare
  2. 2. About marcus evans Summits marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, case studies, roundtables and one-on-one business meetings. For more information, please visit: www.marcusevans.com Upcoming Events Long-Term Care CXO Summit - www.longtermcaresummit.com National Healthcare CFO Summit - www.nhcfosummit.com National Healthcare CNO Summit - www.nhcnosummit.com To view the web version, please click here: www.nhcxosummit.com/EricBarber The marcus evans Summits groups deliver peer-to-peer information on strategic matters, p r o f e s s i o n a l t r e n d s a n d breakthrough innovations. Please note that the Summit is a closed business event and the number of participants strictly limited. About the National Healthcare CXO Summit Fall 2013 This unique forum will take place at the Westin Long Beach, Los Angeles, California, October 20-22, 2013. Offering much more than any conference, exhibition or trade show, this exclusive meeting will bring together esteemed industry thought leaders and solution providers to a highly focused and interactive networking event. The Summit includes presentations on the Affordable Care Act, hospital-physician alignment, quality measurement techniques and population health management. www.nhcxosummit.com Contact Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits Division Tel: + 357 22 849 313 Email: press@marcusevanscy.com For more information please send an email to info@marcusevanscy.com All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.com

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