© 2014

Advanced Care Center @ Lakeview
•Discuss best practice strategies for recruiting
•Describe effective employee engagement and 
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Culture isn t the most 
“Culture isn’t the most 
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•Developing a strong culture is key
•Focus on clinical and service

excellence
•Enhance staff engagement and
satisfaction
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•Connection between engagement, 

staff satisfaction & outcomes
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•Model service standards
•Develop a culture ...
•Ask  questions
•Catch the staff doing things right 
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•Allow for mistakes 
•Treat everyone with respect
•Liste...
•Care  about the whole  person 
•Build the team
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•Maintain ongoing communication 
•Recognize staff efforts
•See staff ...
•Clinical affiliations 
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•Promote  organizational brand

© 2014 Advanced Care Center @ La...
•Atmosphere of growth & development
•Behavioral ‐Based interviews
•Peer interviews
•Solid orientation program 
•PTE 
•Fina...
Highly engaged environment
•Organizational Huddle™
•Leadership rounding
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• CQI
•Leadership development
•Committee invol...
•Respect in the workplace  training
•Policies  and procedures promoting respect
•Harassment prevention training
•Whistle b...
•Develop service and team standards 
•Employee satisfaction survey 
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•In the moment recognition
•Promotion from within
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•Manager as mentor, facilitator & 

coach
•Staff meetings
•Flexible staffing & scheduling
•Safe & healthy work environment...
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•Mechanisms for providing feedback
•Shared Governance 
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Performance management process
 
 
•Clinical ladder
•Compe...
© 2014 Advanced Care Center @ Lakeview
• Recruit & promote leaders who 

demonstrate our core values
•Ongoing leadership development 
•360 Feedback 

© 2014 Adva...
•Integrated clinical structure
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•Alignment among clinical & ancillary 
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departments 
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•Leaders who develop highly engaged 

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retain top talent and provid...
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Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational Culture - Linda Bowersox

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Linda Bowersox, Advanced Care Center at Lakeview - Speaker at the marcus evans Long-Term Care CXO Summit 2014, delivered her presentation entitled Reducing Staff Turnover through the Development of a Positive Organizational Culture

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Speaker Presentation - Reducing Staff Turnover through the Development of a Positive Organizational Culture - Linda Bowersox

  1. 1. © 2014 Advanced Care Center @ Lakeview
  2. 2. •Discuss best practice strategies for recruiting •Describe effective employee engagement and  D ib   ff i   l     d  retention strategies •Articulate the impact that leadership plays in  promoting a positive organizational culture •Describe strategies the organization can  p g g utilize to develop bench strength through  succession planning   •© 2014 Advanced Care Center @ Lakeview
  3. 3. Culture isn t the most  “Culture isn’t the most  important thing. Culture is the  only thing.”  l   hi ”  Jim Sinegal Ji  Si l Former CEO, Costco  © 2014 Advanced Care Center @ Lakeview
  4. 4. •Developing a strong culture is key •Focus on clinical and service excellence •Enhance staff engagement and satisfaction © 2014 Advanced Care Center @ Lakeview
  5. 5. •Connection between engagement,  staff satisfaction & outcomes ff  i f i  &  •Model service standards •Develop a culture of accountability •Promote a safe environment © 2014 Advanced Care Center @ Lakeview
  6. 6. •Ask  questions •Catch the staff doing things right  h h ff d h h •Allow for mistakes  •Treat everyone with respect •Listen  © 2014 Advanced Care Center @ Lakeview
  7. 7. •Care  about the whole  person  •Build the team ld h •Maintain ongoing communication  •Recognize staff efforts •See staff as a key customer   © 2014 Advanced Care Center @ Lakeview
  8. 8. •Clinical affiliations  Cli i l  ffili ti   •Job fairs  J •Promote  organizational brand © 2014 Advanced Care Center @ Lakeview
  9. 9. •Atmosphere of growth & development •Behavioral ‐Based interviews •Peer interviews •Solid orientation program  •PTE  •Financial Incentives  © 2014 Advanced Care Center @ Lakeview
  10. 10. Highly engaged environment •Organizational Huddle™ •Leadership rounding p g • CQI •Leadership development •Committee involvement • © 2014 Advanced Care Center @ Lakeview
  11. 11. •Respect in the workplace  training •Policies  and procedures promoting respect •Harassment prevention training •Whistle blowing •Chain of command •Access to HR •Lateral violence training  © 2014 Advanced Care Center @ Lakeview
  12. 12. •Develop service and team standards  •Employee satisfaction survey  l f •In the moment recognition •Promotion from within •Interdisciplinary collaboration  © 2014 Advanced Care Center @ Lakeview
  13. 13. •Manager as mentor, facilitator &  coach •Staff meetings •Flexible staffing & scheduling •Safe & healthy work environment   © 2014 Advanced Care Center @ Lakeview
  14. 14. p g •Mechanisms for providing feedback •Shared Governance  •P f Performance management process     •Clinical ladder •Competitive market analysis •Mechanisms for resolving conflict h f l fl © 2014 Advanced Care Center @ Lakeview
  15. 15. © 2014 Advanced Care Center @ Lakeview
  16. 16. • Recruit & promote leaders who  demonstrate our core values •Ongoing leadership development  •360 Feedback  © 2014 Advanced Care Center @ Lakeview 16
  17. 17. •Integrated clinical structure I t t d  li i l  t t •Alignment among clinical & ancillary  g g y departments  •D l  b Develop bench strength  h  t th  © 2014 Advanced Care Center @ Lakeview
  18. 18. •Leaders who develop highly engaged  and satisfied work environments   d  ti fi d  k  i t    retain top talent and provide  outstanding  care. •These organizations  are well  positioned to achieve PTE‐LTC. © 2014 Advanced Care Center @ Lakeview

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