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Making the Shift from Technologist to Business Enabler: Interview with: Jason Millett

Making the Shift from Technologist to Business Enabler: Interview with: Jason Millett, Global Head of Technology, eCommerce & Transformation, Billabong International

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Making the Shift from Technologist to Business Enabler: Interview with: Jason Millett

  1. 1. Interview with: Jason Millett, GlobalHead of Technology, eCommerce& Transformation, BillabongInternationalThere is a need for a mindset shiftin Chief Informational Officers(CIOs), says Jason Millett, Global Heado f Techno lo gy , eC o mmer ce &Transformation, Billabong International.“CIOs need to think more like ChiefInnovation Officers, and supportbusiness performance, leadership andtransformation,” he adds.A speaker at the marcus evansAustralian CIO Summit 2013, in theGold Coast, Queensland, Australia,29 - 31 July, Millett highlights the areasthat CIOs need to focus on to maketheir organisations more competitiveand successful.What mindset shift is required inthe Information Technology (IT)function? Why?IT must move away from an order takerto a business partner, and become ani n t e g r a l e n a b l e r o f b u s i n e s sperformance and outcomes. IT hastraditionally sat back and waited for thebusiness to say what it needs to do. Fortechnology to be relevant today, CIOsneed to think more like Chief InnovationOfficers and constantly push theboundaries of how their art can supportthe business. They are more thantechnologists. They need to be talkingabout customer delight, revenue upliftand margin management; not just thetraditional measures, such as cost.How can they make this shift?It is a fairly simple path. They have tobe more business savvy, understandevery lever, driver and nuance of thebusiness they are supporting. They tendto lapse into thinking it is all about thetechnology, but it has to be more aboutthe outcome and how technology canenable it. CIOs cannot contribute at thetop of their game if they do notunderstand the key financial, customerand business drivers of theirorganisation.How should they design the ITroadmap for their business?This is about understanding thebusiness strategy and plan, and gettingin early with business partners. Whatcapabilities need to be made availableand when? What are the parametersand constraints from a financial oroperational perspective? They need todiscuss these to create a roadmap thatwill make the organisation morecompetitive and successful.What new technologies or trendsshould CIOs consider?It is their responsibility to look at whatis new and important, but they must dothat through a business lens. It has tobe a trend that is enabling a bettercustomer outcome, a lower unit cost,making the business simpler or drivingvalue to the top line, and as a result tothe bottom line.Everyone is looking at mobility, big dataand cloud services today. There isnothing special about these technologiesunless CIOs adapt them and create anadvantage for their business. How canthey be applied to create a disruptionwhich then drives business benefit? Iam focusing on mobility, agile point ofsales systems, technologies foroperational staff to better engagecustomers, utility computing to drivedown the overhead component of thebusiness operating cost, and dataanalytics and unstructured data bucketsto help drive customer insights.Any final words of advice?If CIOs also invested in educating theirbusiness partners, they would becomethe source of innovation. This is notabout good ideas coming out of IT, butabout presenting a series ofenablements that would allow thebusiness to go to the next level. That ishow they would become true leaders.IT mustmove awayfrom anorder takerto abusinesspartnerMaking the Shift fromTechnologist to Business Enabler
  2. 2. The Information TechnologyNetwork - marcus evansSummits deliver peer-to-peerinformation on strategic matters,p r o f e s s i o n a l t r e n d s a n dbreakthrough innovations.Please note that the Summit is aclosed business event and thenumber of participants strictlylimited.About the Australian CIO Summit 2013This unique forum will take place at the RACV Royal Pines Resort, Gold Coast,Queensland, 29 - 31 July 2013. Offering much more than any conference, exhibitionor trade show, this exclusive meeting will bring together esteemed industry thoughtleaders and solution providers to a highly focused and interactive networking event.The Summit features presentations on IT process optimisation as well as insights onhow to pinpoint high-value innovations, prove value to stakeholders and turnknowledge into profits.www.australianciosummit.comContactSarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, SummitsDivisionTel: + 357 22 849 313Email: press@marcusevanscy.comFor more information please send an email to info@marcusevanscy.comAll rights reserved. The above content may be republished or reproduced. Kindlyinform us by sending an email to press@marcusevanscy.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discussstrategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity toindividually tailor their schedules of keynote presentations, case studies, roundtables and one-to-one business meetings.For more information, please visit: www.marcusevans.comTo view the web version of this interview, please click here: