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Getting Ready for the Future of IT - Jonathan Crane, IPsoft

Jonathan Crane of IPsoft, a solution provider at the marcus evans Chief Information Officer Summit 2016, on how CIOs can prepare for the future IT landscape.

Interview with: Jonathan Crane, Chief Commercial Officer, IPsoft

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Getting Ready for the Future of IT - Jonathan Crane, IPsoft

  1. 1. Interview with: Jonathan Crane, Chief Commercial Officer, IPsoft “Chief Information Officers (CIOs) need to adapt to managing automated processes rather than organizing their functions around the more limited capacity of manual workers. This is a massive shift in mindset, but it will lead to greater opportunity for more highly skilled and varied job roles,” says Jonathan Crane, Chief Commercial Officer, IPsoft. IPsoft is a solution provider at the marcus evans Chief Information Officer Summit 2016, in Los Angeles, California, June 27-28. How can Information Technology (IT) and business operations be transformed for competitive advantage? IT and business operations can and are being transformed by the automation of knowledge work. It will be what the industrial revolution was to manual labor – except that it will happen much, much faster. As more organizations invest in artificial intelligence (AI) related technologies, IT leaders are considering how to manage these changes and concerns directly related to their workforce. Computational speed, machine learning and natural user interfaces have both advanced to the point where computers can do jobs previously only humans could do. With Amelia, our cognitive agent, we are cracking the code of emulating the human thought process with computers. Our mission is to power the world with intelligent systems, eliminate routine work and free human talent to focus on creating value through innovation. Digital employees are part of the future hybrid workforce. Use them to absorb routine tasks and re-structure your IT organization to allow your “human” team to spend their time planning, analyzing and architecting the IT infrastructure while their digital colleagues carry out the day-to-day tasks. What intelligence do companies need today? Businesses need intelligence on their operations and insights into their customer satisfaction levels. Increased data and automation is the best route to achieving predictable outcomes but this has to be assembled from a business perspective. By digitizing processes businesses will be equipped with the necessary data that allows them to apply analytics in order to optimize every aspect of their operations and move from a reactive focus to an intensely proactive focus. What makes Amelia a unique tool for CIOs? Amelia allows new processes to emerge as she helps companies introduce new service-enriching processes and efficiencies not previously possible or financially feasible. In turn, employees can take on higher-level roles, such as mining data, to formulate new ways to enrich customer service. In industries where compliance is critical, companies can rely on Amelia to follow governance rules precisely and provide a full audit trail. Amelia will never be a victim of “human error”, but she comprehends the underlying meaning of what is communicated just as a human would. What is the future of IT? How can CIOs prepare for it? Embracing a digital workforce means re- thinking how you run operations. Do not limit yourself to applying technology to speeding up existing processes, use it as the means to devise and launch new processes and services. Competitive edge will increasingly depend on how CIOs can innovate based on the new era of AI based technologies. Doing nothing is a high risk strategy. Intelligent digital labor will fundamen- tally transform and improve how we work and live. It will disrupt businesses and industries on a global scale. This shift goes well beyond deploying analytics or machine learning systems in pockets of isolation. AI is beginning to mature and CIOs need to seize this opportunity to transform their business. The extent and depth of the transforma- tion is nonetheless highly disruptive and the most successful CIOs will be those who are able to mitigate the risks of transitioning to the digital era. Educating the workforce about how the result of automation can be more satisfying and intellectually challenging is key. They need to be aware of the skills they will need in the future and begin their own journey toward equipping themselves for a new environment. Digital employees are part of the future hybrid workforce. Use them to re-define your processes and seize competitive advantage. Getting Ready for the Future of IT
  2. 2. The Information Technology Network - marcus evans Summits deliver peer-to-peer information on strategic matters, p r o f e s s i o n a l t r e n d s a n d breakthrough innovations. Please note that the Summit is a closed business event and the number of participants strictly limited. About the Chief Information Officer Summit 2016 The Chief Information Officer Summit is the premium forum bringing leading IT executives and solution providers together. The Summit offers an intimate environment for a focused discussion of key new drivers shaping information technology. Taking place at The Ritz-Carlton, Marina del Rey, Los Angeles, California, June 27-28, 2016, the Summit includes presentations on the next generation of CIO leaders, data breaches and security, staying ahead of user convenience trends and mastering big data. Contact Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits Division Tel: + 357 22 849 313 Email: All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries by deploying digital labor. Through its portfolio of world leading autonomic and cognitive solutions it provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has 18 offices in 15 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers. About marcus evans Summits marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, case studies, roundtables and one-on-one business meetings. For more information, please visit: Upcoming Events Australian CIO Summit - To view the web version of this interview, please click here: