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April 22-24, 2012 | Château Élan Winery & Resort | Braselton | GAACS Learning Services:Optimizing Learning for Business Gr...
April 22-24, 2012 | Château Élan Winery & Resort | Braselton | GA   Contact: Sarin Kouyoumdjian-Gurunlian, Press Manager, ...
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ACS Learning Services: Optimizing Learning for Business Growth - Richard Klingshirn, ACS Learning Services

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Richard Klingshirn of ACS Learning Services, a solution provider company at the upcoming marcus evans Corporate Learning & Talent Development Summit 2012, on optimizing learning initiatives to help organizations achieve business goals.
Interview with: Richard Klingshirn, Executive Managing Director, ACS Learning Services

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ACS Learning Services: Optimizing Learning for Business Growth - Richard Klingshirn, ACS Learning Services

  1. 1. April 22-24, 2012 | Château Élan Winery & Resort | Braselton | GAACS Learning Services:Optimizing Learning for Business Growth Richard Klingshirn of ACS Learning Services, a solution provider company at the upcoming marcus evans Corporate Learning & Talent Development Summit 2012, on optimizing learning initiatives to help organizations achieve business goals. Interview with: Richard Klingshirn, Executive Managing Director, ACS Learning ServicesFOR IMMEDIATE RELEASE How could CLOs improve employee performance and engagement?Learning for the sake of learning has always proven to beineffective, says Richard Klingshirn, Executive Managing Richard Klingshirn: The most successful organizations areDirector, ACS Learning Services. What really drives a segmenting employees into different groups. Improvingcompany’s strategy and top line is arming all personnel, engagement for a 20 year old new hire recently out of collegeespecially the sales force, with the intimate details of the should be different from that of a 40 or 50 year old employee.company’s products and services, he adds. Ahead of themarcus evans Corporate Learning & Talent Development Today, a lot of effort is put into making sure learning isSummit 2012 in Braselton, Georgia, April 22-24, Klingshirn delivered to the younger demographic in a way that they areshares his thoughts on how learning and development accustomed to. This includes technology-driven learning. Theinitiatives should be set up for organizations to achieve their learning process for Generation Y should not be a structured,goals. linear path that they are required to follow. They need the tools to interact the way they want. In the meantime, moreHow can organizations optimize learning for business growth? experienced generations value the ability to network with colleagues and to share ideas face-to-face.Richard Klingshirn: Learning with a focus on achieving aperformance objective is where you can find the opportunity How could social media be better utilized in this space?to make a difference. There must be a specific purpose. Richard Klingshirn: Organizations see the value of socialIn the high tech space, for example, the sales force must be networking, but they also wish to control the dissemination ofarmed and equipped with the information and knowledge it all knowledge. Successful CLOs recognize that social networksneeds to convey to future customers. Training everyone are a part of people’s lives and that they cannot fight it. Therequickly, effectively and efficiently will drive the top line for the needs to be a corporate position and directive on values andorganization. The more sales executives understand the how certain situations should be handled. Social networks aretechnical details, the more they will be able to sell. here to stay, and we see CLOs putting them to better use.This does not mean that the company should disregard What trends should CLOs prepare their organizations for?compliance training and leadership development - these arecritically important too. Compliance training in heavily Richard Klingshirn: The concept of informal learning inregulated industries, such as healthcare, insurance and knowledge management is a big trend today. There should befinancial services, is crucial to companies in these industries. access to tools in an organized and searchable way. CLOs must take the information people are inundated with, andDo organizations overlook the training requirements of low present it in a way that allows them to utilize it effectively. Alevel employees? technician out in the field trying to fix a problem needs to be able to zero in on the information he needs on a particularRichard Klingshirn: Most Chief Learning Officers (CLOs) component, without having to go through a whole course or arecognize that their responsibilities extend to every single 50-page paper-based manual.employee in the company, and in many cases with peopleoutside the company such as partners and suppliers. However, Knowledge management is becoming increasingly importantwith limited hours in the day and limited budgets, successful in an era of more information than we know what to do with.CLOs will prioritize initiatives based on a company’s strategy. www.cltdsummit.com
  2. 2. April 22-24, 2012 | Château Élan Winery & Resort | Braselton | GA Contact: Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits Division Tel: + 357 22 849 313 Email: press@marcusevanscy.com About the Corporate Learning & Talent Development Summit 2012 This unique forum will take place at the Château Élan Winery & Resort, Braselton, Georgia, April 22-24, 2012. Offering much more than any conference, exhibition or trade show, this exclusive meeting will bring together esteemed industry thought leaders and solution providers to a highly focused and interactive networking event. The Summit includes presentations on multi-dimensional ways in delivering business results, e-learning and succession planning. For more information please send an email to info@marcusevanscy.com or visit the event website at www.cltdsummit.com marcus evans group - hr sector portal Complementing our Summit format, the HR Network – marcus evans Summits group delivers peer-to-peer information on strategic matters, professional trends and breakthrough innovations. Please note that the summit is a closed business event and the number of participants strictly limited. About ACS Learning Services The ACS Learning Services is a leading provider of end-to-end learning outsourcing services that are integral to supporting a comprehensive talent management strategy, learning process outsourcing (LPO) engagement, or learning management system implementation. Learn more about ACS Learning Services at www.acslearningservices.com About marcus evans Summits marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings. For more information, please visit www.marcusevans.com All rights reserved. The above content may be republished or reproduced – kindly inform us by sending an email to press@marcusevanscy.com www.cltdsummit.com

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