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Burger King Corporation’s “Why Go RPO” - Jenn Crenshaw, MS, SPHR, Burger King Corporation

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Jenn Crenshaw, MS, SPHR - Burger King Corporation, Speaker at the marcus evans HR Summit Fall 2011, delivers her presentation entitled Burger King Corporation’s “Why Go RPO”

Published in: Business, Technology
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Burger King Corporation’s “Why Go RPO” - Jenn Crenshaw, MS, SPHR, Burger King Corporation

  1. 1. BURGER KING CORPORATION Recruitment Process Outsourcing Discussion
  2. 2. Why Recruitment Process Outsourcing? <ul><ul><li>Consistency in “Lynch Pin” hiring </li></ul></ul><ul><ul><li>Upgrade In-Restaurant Management </li></ul></ul><ul><ul><li>Scalability to cover hiring peaks and high volume, short timeframe initiatives </li></ul></ul><ul><ul><li>Cost Savings: Field Operations allocating too much time for Talent Acquisition </li></ul></ul><ul><ul><li>Quality: Attrition too High </li></ul></ul><ul><ul><li>Expertise: Unacceptable Time-to-Fill </li></ul></ul>
  3. 3. RPO Provider Selection Process <ul><ul><li>Request for Information (RFI): 10 providers </li></ul></ul><ul><ul><li>Request for Proposal (RFP): 5 providers </li></ul></ul><ul><ul><li>Down Selection: 2 providers </li></ul></ul><ul><ul><li>Final Round: Face-to-Face Meetings </li></ul></ul><ul><ul><li>Reference Checks </li></ul></ul><ul><ul><li>Selected Peoplescout based on selection scorecard </li></ul></ul>
  4. 4. RPO Partnership Overview <ul><ul><li>Engaged in RPO Partnership for 1 year </li></ul></ul><ul><ul><li>In Scope: In-Restaurant Management and Field Operations </li></ul></ul><ul><ul><li>Breadth: Sourcing, Screening, Behavioral Interviewing, Scheduling, Reporting, New Hire Care & Exit Interviews </li></ul></ul><ul><ul><li>Key SLAs: Interview/Hire Ratio, Time-to-Fill, Hiring Manager Satisfaction, Talent Upgrade </li></ul></ul><ul><ul><li>Scalable & Dedicated Delivery Team aligned by Markets supporting 850+ Restaurants </li></ul></ul>
  5. 5. Program Results <ul><ul><li>650+ exempt hires in 10 Months </li></ul></ul><ul><ul><li>88% of new hires considered an “Upgrade” </li></ul></ul><ul><ul><li>160 Operations Coaches placed in 60 days </li></ul></ul><ul><ul><li>2.5 to 1 Interview to Offer ratio </li></ul></ul><ul><ul><li>Decreased In-Restaurant Time-to-Fill and Attrition </li></ul></ul>Learnings <ul><ul><li>Implementation is Paramount – Partner with your provider to drive change management </li></ul></ul><ul><ul><li>Think BIG – RPO providers allow the scalability to execute projects your in-house team otherwise wouldn’t be able to </li></ul></ul><ul><ul><li>Select a “Partner” that is dedicated to flexibility and fairness </li></ul></ul>

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