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The slides of a talk I gave at The Service Experience Conference 2016, in San Francisco, November 04, 2016. You can watch a video of the talk here: https://vimeo.com/190608124
Some links from this presentation:
Our book "This is Service Design Thinking": http://tisdt.com
Our courses "This is Service Design Doing": http://www.thisisservicedesigndoing.com
Our new book "This is Service Design Doing": http://www.tisdd.rocks
Our software company "More than Metrics": https://www.morethanmetrics.com
Our research tool "ExperienceFellow": http://www.experiencefellow.com
Our visualization software "Smaply": https://www.smaply.com
The slides of a talk I gave at The Service Experience Conference 2016, in San Francisco, November 04, 2016. You can watch a video of the talk here: https://vimeo.com/190608124
Some links from this presentation:
Our book "This is Service Design Thinking": http://tisdt.com
Our courses "This is Service Design Doing": http://www.thisisservicedesigndoing.com
Our new book "This is Service Design Doing": http://www.tisdd.rocks
Our software company "More than Metrics": https://www.morethanmetrics.com
Our research tool "ExperienceFellow": http://www.experiencefellow.com
Our visualization software "Smaply": https://www.smaply.com
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