1. Customer Service

2. What do we mean by customer service?
 Customer service is the provision of
service to customers before, during and
after a purchase.
Why is it important?
 The perception of success of such
interactions is dependent on employees
"who can adjust themselves to the
personality of the guest".
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3.  Customer service must have a
different scope nowadays that it has
in the previous years.
 Nowadays, there’s too much
competition and a wide range of
products or services and prices.
Business are adapting to customer’s
needs. In another words, customers
are the most important assets of an
organization. Scope = Alcance
Assets = Activos
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4. How many times have you found yourself
applying to job listings and come across “customer
service-oriented” in the requirements?
According to you, how do you think that should
it be the professional profile of anyone working in
Customer Service?
Pls. Give me your answers

5. 1. Understand Customers
2. Proactive
3. Communicative
4. Observant
5. Comprehensive
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6. AT ON IN
At 7 o’clock
At noon, at midnight
Days of the week:
On Monday
In the morning
In the afternoon
In the evening
BUT NOT in the night
Festivities (period of time): At
Easter, at Christmas
On Monday morning In June
Expressions:
At the weekend,
at the end of the day,
at the moment
On Friday 3rd
of June 2004
On weekdays
On holiday
In summer
In the 20th
century
In three minutes (fut. meaning)

7. AT ON IN
At 7 o’clock
At noon, at midnight
Days of the week:
On Monday
In the morning
In the afternoon
In the evening
BUT NOT in the night
Festivities (period of time): At
Easter, at Christmas
On Monday morning In June
Expressions:
At the weekend,
at the end of the day,
at the moment
On Friday 3rd
of June 2004
On weekdays
On holiday
In summer
In the 20th
century
In three minutes (fut. meaning)