Manpower Professional Knowledge Retention & Transfer

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Manpower Professional Knowledge Retention & Transfer

  1. 1. Manpower Professional Knowledge Retention & Transfer
  2. 2. the problem
  3. 3. 80% of employers expect fewer than 5% of their employees to leave voluntarily in 2010 Source: Manpower, 2010
  4. 4. 60% of current employees intend to pursue new job opportunities when the economy improves Source: Right Management, 2009
  5. 5. Consider <ul><li>The first wave of the 76 million baby boomers turns 65 in 2011 </li></ul><ul><li>Employees change jobs six to eight times over a lifetime 1 </li></ul><ul><li>Most employees leave for reasons other than money 2 </li></ul><ul><ul><li>Need for trust </li></ul></ul><ul><ul><li>Hope for the future </li></ul></ul><ul><ul><li>A sense of worth </li></ul></ul><ul><ul><li>A feeling of competence </li></ul></ul>Knowledge Retention & Transfer Sources: 1. “Job Security is Dead,” Sales & Marketing Magazine, 22 January 2007 2. Leigh Branham, 2005.
  6. 6. the solution
  7. 7. Knowledge Retention & Transfer
  8. 8. Attract / Recruit <ul><li>Tell candidates about the emphasis on knowledge retention and transfer </li></ul><ul><li>Introduce technology that supports knowledge sharing </li></ul><ul><li>Introduce communities of practice </li></ul>Knowledge Retention & Transfer
  9. 9. Onboard <ul><li>Introduce subject matter experts </li></ul><ul><li>Train on job tools and technology </li></ul><ul><li>Develop mentor programs </li></ul>Knowledge Retention & Transfer
  10. 10. Retain <ul><li>Career pathing </li></ul><ul><li>Skills development and training </li></ul><ul><li>Reward and recognition programs </li></ul><ul><li>Best practice sharing </li></ul><ul><li>Support of communities of practice </li></ul><ul><li>Employee satisfaction surveys </li></ul><ul><li>Regular performance evaluations </li></ul><ul><li>including peer-to-peer feedback </li></ul>Knowledge Retention & Transfer
  11. 11. Promote / Exit <ul><li>Formalized training of successors </li></ul><ul><li>Exit interviews </li></ul><ul><li>For retirees, ongoing role as consultant or mentor </li></ul>Knowledge Retention & Transfer
  12. 12. Drivers of Success <ul><li>Spans the employee life cycle </li></ul><ul><li>Supported by a culture of engagement </li></ul><ul><li>Encouraged through transparency </li></ul><ul><li>Tied to business objectives </li></ul>Knowledge Retention & Transfer
  13. 13. To learn more about our research and findings, please visit manpowerprofessional.com

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