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© Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 1 of 6
Lone Worker Policy Checklist
Introduction
Many ...
© Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 2 of 6
Table of Contents
Introduction ...................
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Lone Worker Policy Checklist
Item Description C...
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Item Description Check
 That the policy is cle...
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Item Description Check
apps
 Alarms
 Satellit...
© Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 6 of 6
Item Description Check
what information will be...
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Lone Worker Safety - Lone Worker Policy Checklist 1.0

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A Lone Worker Policy sets out the aims of the principal officers of a business as part of their employer safety & security strategy, showing how they expect to manage lone working staff and keep them safe. Get a copy of our Lone Worker Policy Checklist to check if your own policy, and ongoing processes of risk identification, assessment and mitigation, training, continuous improvement, and co-operation between all levels of management and staff are helping to keep your lone workers free from harm.

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Lone Worker Safety - Lone Worker Policy Checklist 1.0

  1. 1. © Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 1 of 6 Lone Worker Policy Checklist Introduction Many people are required to work alone. Lone work exposes workers to additional health and safety risks which may not be present in other circumstances. Exposure to violence or abuse and limited access to help or assistance in case of accident or emergency are just some of the hazards that increase the risks to people who work alone. All staff should feel safe and secure at work. They should be able to carry out and perform their duties free from the fear of violence, and with the confidence of knowing that if they need help or find themselves in a threatening situation, they are backed up by an organization that is committed, supportive and has put strict management procedures in place necessary to minimise harm and enable an effective and rapid response. A Lone Worker Policy sets out the aims of the principal officers of a business as part of their employer safety & security strategy, showing how they expect to manage lone working staff and keep them safe. Not only does the Policy represent good governance, but is an important means of communicating management intentions, describing the systems and procedures that will monitor its requirements and effectiveness, and helping make sure everyone in the business knows what is expected of them. The ongoing processes of risk identification, assessment and mitigation, training, continuous improvement, and co-operation between all levels of management and staff reflect good practices that will help keep lone workers free from harm. This short guide offers some general suggestions to help organisations establish and review their lone worker policies. We hope you find it helpful. Please note that we are not legal advisors and this document is intended to be used simply as a guide to help you develop lone worker policies within your own organization. Lone Worker Safety www.loneworkersafety.org Bob Barrington - Chief Safety Officer and CEO of Lone Worker Safety enquiries@loneworkersafety.org
  2. 2. © Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 2 of 6 Table of Contents Introduction ...........................................................................................................................................1 Lone Worker Policy Checklist.................................................................................................................3 Statement of intent............................................................................................................................3 Purpose and aim ................................................................................................................................3 Scope..................................................................................................................................................3 Definitions..........................................................................................................................................3 Legislation ..........................................................................................................................................3 Roles and responsibilities...................................................................................................................3 Managing & controlling lone worker risks.........................................................................................4 In the event of an incident.................................................................................................................5 Policy compliance...............................................................................................................................6 Policy delivery ....................................................................................................................................6 Policy implementation.......................................................................................................................6 Distribution ........................................................................................................................................6 Review of this policy ..........................................................................................................................6 References .........................................................................................................................................6 Lone Worker Policy Examples................................................................................................................6
  3. 3. © Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 3 of 6 Lone Worker Policy Checklist Item Description Check Statement of intent Sets the context in which the organisation is committed, at all levels, to protect lone working employees, as far as is reasonably practicable, from risks to their health and safety, employing controls to reduce exposure or eliminate the risks of lone work altogether. Purpose and aim The policy should aim to ensure that every lone worker is fully informed and knowledgeable of the hazards and risks to which they will be exposed, participates in the process, knows how to mitigate risks to their safety & wellbeing, and knows what to do if something goes wrong. Colleagues, supervisors &/or line managers should know:  the whereabouts of every lone worker in their care  the task they are engaged in  when they are due back  the emergency response procedure to implement in case of accident or emergency Scope The policy applies to all officers, staff, employees and contractors and relates to all activities carried out on behalf of the organisation. It applies to all lone working employees whether regularly employed in that capacity or from time to time, their supervisors and line managers, principals and officers of the company and all staff whose duties and activities may affect the safety of lone workers. Definitions Include as required Legislation Note here any relevant health and safety legislation and regulations that underpin this policy. For example the derivation of a statutory duty of care to provide and maintain a safe working environment for all employees, including those who work alone. Roles and responsibilities Include as appropriate:  The obligations of employer and employees within the legislation.  The senior manager/officer responsible for ensuring that this policy is implemented and for keeping it under review.  The obligations of: o Principal, CEO, GM, Director o H&S Manager / Safety Manager o Line Managers / Supervisors o Lone working staff o Contractors  Any obligations to consult within the legislation. Whether the views of safety representatives, safety committees, managers and supervisors and Lone Workers been taken into account.  Workers are aware of and have accepted their duties and responsibilities.  That all officers, managers and staff are aware that success of the lone worker policy depends on their full cooperation and support.
  4. 4. © Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 4 of 6 Item Description Check  That the policy is clear on the allocation of health and safety duties and responsibilities at different levels in the organisation.  Discussing with contractors, before they come on site, how they plan to do their job, whether they need any equipment from the organisation to help them, whether they can operate in a segregated area or only when part of the plant is shut down and, if not, what hazards they may create for your employees and vice versa. Specific responsibilities may include:  Monitoring lone workers when in the field or working alone at any place or time  Reporting, investigating and recording accidents and near misses  Compliance with risk mitigation procedures  Effectiveness of risk mitigation controls  First-aid  Safety inspections  Training  Fire precautions, drills and evacuation procedures  Ensuring that all legal requirements are met, e.g. reporting notifiable incidents Managing & controlling lone worker risks Some factors to consider:  Identifying Risks o Who are our lone workers?  Job descriptions  Pre-qualification checks e.g. medical/health checks o High risk environments e.g. enclosed spaces, heights etc. o Offices/shops/retail outlets/warehouses o Lone workers in fixed establishments o Lone workers working away from a fixed base o Working outside normal hours o Home workers o Travel – including urban, rural and overseas o Working late on their own o Application of the policy to off duty staff and staff travelling to and from work  Controlling and managing risks o Safe work practices and behaviours  Preparation and procedures before a lone worker visit  Dynamic risk assessments  How to behave in a lone working situation  Recognising warning signs  Managing violent or abusive behaviour  Dealing with animals  Cultural sensitivity o Technology  Providing effective means of communication  Lone worker protection devices e.g. smartphone
  5. 5. © Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 5 of 6 Item Description Check apps  Alarms  Satellite communication  Personal security systems  Distress beacons  Lone worker devices  Personal Protective Equipment o Training  Training employees, supervisors and managers to enable them to work safely and to carry out their health and safety responsibilities efficiently.  Training specific to your industry and organization  Conflict resolution  Self defence  Refresher training  Training new employees - induction  Scope for online training (e-learning) o Supervision and induction  Supervising employees so far as necessary for their safety – especially young workers, new employees and employees carrying out unfamiliar tasks.  Regular inspections to keep check of the workplace, machinery appliances and working methods. o Travel  By car  On foot  By taxi  By public transport  At night  Interstate/abroad  Managing and monitoring lone workers o Reinforcing a culture of safety within the organization o Movement records - Check in/out boards, diaries, phone calls, texts & emails o Who is responsible for monitoring lone workers? o When is monitoring provided, and when not? o Risk, incident & near miss review o Metrics and reports o Ensure systems and processes remain effective when required and responses are within agreed parameters o Ensuring personal details, contact details and escalation instructions are maintained up to date In the event of an incident Self-Monitoring  Receiving, managing, responding, escalating and resolving incidents  Emergency procedures o How to verify, respond to alerts, missed check-ins, session/timer expiry etc. o Escalation paths, e.g. when to call emergency services (and
  6. 6. © Lone Worker Safety 2015 Lone Worker Policy Checklist Vsn 1.0 Page 6 of 6 Item Description Check what information will be passed to them?)  Emergency Services o Details of the local Emergency Services will form part of the Risk Assessment/Method Statement process for remote locations. Include police, fire, ambulance  Incident capture, review and reporting Outsourced monitored alarms  Maintaining personal details, contact details and escalation instructions up to date  Receiving management reports and performance metrics  Dealing with false alerts and false alarms  Post incident support  Post incident action  Post incident review  Any sanctions and penalties  Policy regarding recording, retaining, accessing, reviewing and notifying incidents  Policy regarding publicity and PR Policy compliance Responsibility for ensuring compliance with this policy Policy delivery Signed and dated by a partner or senior officer Policy implementation Responsibility for implementing this policy Distribution Responsibility to distribution of this policy Review of this policy Responsibility and time intervals for periodic reviews of this policy References Any references this policy refers to Lone Worker Policy Examples A web search revealed the following lone worker policies accessible in the public domain. We don’t claim that these will be appropriate to your organization, but they may offer useful insight to you in developing your own lone worker policies.  Southern Health and Social Care Trust – February 2010  University of Roehampton – London – June 2010  Gloucestershire County Council – 2006-2010  The Learning Curve – March 2013  NHS Trust Portsmouth Hospitals – November 2014 StaySafe Lone Worker Protection - Draft Policy Statement An illustrative lone worker policy statement designed to be used in conjunction with StaySafe alert management procedures and available to all StaySafe Business customers.

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