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Coaching scalerator


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Coaching scalerator

  1. 1. Effective Business Coaching Prof. Candida Brush Franklin W. Olin Chair- Entrepreneurship Manizales Mas Babson Executive Education
  2. 2. Agenda • Challenges in coaching • Effective models of coaching • Practice coaching Babson Executive Education
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  4. 4. Parental Model Babson Executive Education
  5. 5. Expert Model Babson Executive Education
  6. 6. The Medical Model Babson Executive Education
  7. 7. Effective Business Coaching is . . . . . . . an ongoing dialogue with the goal of increasing learning and improving one’s ability to perform effectively now and in the future Babson Executive Education
  8. 8. Misperception of the Coach’s Role Too many people think that a coach -- especially an accomplished one -- will solve their problems. That’s like thinking that you’ll get in shape by hiring the world’s best trainer and not by working out yourself. - Marshall Goldsmith, Fast Company, October 2004 Babson Executive Education
  9. 9. Coaching is NOT about the Coach “I judge too many situations by what I would do, forgetting that not everybody is going to do what I do, or react the way I’d react.” - Bobby Knight , Former Coach Indiana State University Babson Executive Education
  10. 10. Basketball Exercise This is a video about two teams playing basketball. • One team wears white shirts • One team wears black shirts • Your only task is to watch the team wearing white shirts and to count the number of times that this team successfully passes the basketball to another white shirt team member. A pass is successful if it is thrown or bounced to the team member. • Be prepared to tell me how many passes you counted. Babson Executive Education
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  12. 12. Basketball Debrief • How many passes? • Did you see anything unexpected? • Did you see anything change during the course of the video? • If so, what? • What are the implications for coaching your clients? Babson Executive Education
  13. 13. Inattentional Blindness The more you focus on something, the less able you are to see unexpected or unanticipated occurrences. What don’t you expect to see that is out there? Babson Executive Education
  14. 14. Self-generating Beliefs are not Observations “Our ability to achieve the results we want is eroded by our feeling that: • Our beliefs are the truth • The truth is obvious to all • Our beliefs are based on objective data • The data we select are the real data” • - Senge, Peter, The Fifth Disclipline Fieldbook
  15. 15. Practice Part 1- A Developmental Coaching Experience 1. Think of some challenging problem or issue about which you would like some coaching (5 minutes) 2. Move into pairs. One of you is coach, the other coachee. 3. Describe your issue to your coach. 4. Switch roles and take turns in the role of coach, and coachee. 5. COACHES: Ask questions only ! Babson Executive Education
  16. 16. Active Listening • Paying Attention • Empathy • Paraphrasing • Eye contact • Watching body language • Asking clarification questions Babson Executive Education
  17. 17. Practice Part 2: Three way role-plays Divide into groups of three : • 1 person will be the coach • 1 person will be the client with a business challenge • 1 person will be the observer. • Think about a business challenge that your client might be facing. Each person will have 10 minutes to coach their client on how to address the business challenge. After the role play, the observer will provide feedback to the coach on: • Use of questions • Understanding of what the client was trying to present • Ability to understand the client’s perspective • Ability to move the challenge forward in an effective way • The outcome of the interaction Babson Executive Education
  18. 18. Summary 1. Look beyond your expertise 2. Its not about YOU!!! 3. Active listening 4. ASK QUESTIONS!! 5. Coaching is an on-going dialogue to make your mentee move forward and become self-sufficient. Adapted from, Byron & Catherine Pulsifer, from What Does a Coach Do? “The Coach does not play in the game, but the Coach helps their mentee identify areas to improve” Babson Executive Education