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McKesson Managed Services


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Find out more about McKesson Managed Services including application hosting, application services, infrastructure services, strategic outsourcing and computing solutions.

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McKesson Managed Services

  2. 2. Addressing Today’s Healthcare IT ChallengesThe IT challenges facing today’s healthcare organizations are numerous; increasing regulatory demands,capital constraints, managing the risks associated with the accessibility, security and storage of critical data,and difficulties attracting and retaining top talent to deploy applications and manage IT infrastructure.McKesson Managed Services™The McKesson Managed Services™ portfolioempowers healthcare organizations toimprove their ability to deploy and managecritical applications and IT systems, whileoptimizing costs and minimizing risk —driving beneficial outcomes for the patientand your organization.Solutions Beyond SoftwareFor more than 30 years, McKesson hasprovided the nation’s leading healthcareorganizations with the technology solutionsand support that allow caregivers to spendmore time in direct patient care and enablebusiness personnel to improve operationalproductivity. We understand, and cananticipate, the needs of your organization’s McKesson delivers a comprehensive portfolio of technology, service andIT department today and tomorrow. As the support offerings to proactively address the increasing demands placed onhealthcare industry continues to evolve, healthcare IT organizations.McKesson is focused and prepared to helpdrive the future of IT — ideally positioned as APPLICATION HOSTING: Remote hosting and disaster recovery foryour preferred partner for success. McKesson applications APPLICATION SERVICES: Augment customer resource requirements toMcKesson Managed Services enables you accelerate application implementations and upgradesto enhance and expand the capacity of and provide ongoing application supportyour existing IT resources to acceleratethe implementation and optimization INFRASTRUCTURE SERVICES: One-time and ongoing technical support servicesof McKesson applications. By using best to upgrade and manage on-premise IT infrastructurepractices, talent and tools, McKesson STRATEGIC OUTSOURCING: Comprehensive management of the hospitalprovides flexible and scalable solutions IT departmentthat maximize the total value of IT within COMPUTING SOLUTIONS: Application certified computing solutions, such asa predictable cost structure. And as a servers, storage and peripheralscomprehensive provider, McKesson offersthe continuity of a single-vendor solution to Our dedicated team of experienced professionals will work with you toimprove operational performance and lower understand your unique needs and determine the ideal solutions to help yourtotal cost of ownership. organization achieve its objectives.
  3. 3. APPLICATION HOSTING APPLICATION HOSTINGWorld-class data centers geographically separated in low-risk regions for seismic and flood activity. Tier 3+stability certification. Redundant critical facility systems for power, fire and heat removal. 46,000-square-feet of raised floor.When factoring in capital expenditures, limited IT resources, complex infrastructuremanagement, regulatory requirements, data center build-out costs and disaster recovery,opting for McKesson’s Application Hosting services has become a key success factor formany healthcare organizations.With advanced hosting capabilities at McKesson’s world-class data centers, we deliver a The freedomsecure and reliable application-hosting environment. Supported by our superior application to focus onexpertise, we enable your team to focus on healthcare strategy, business continuity and patient carepatient care. — not your IT Predictable cost: infrastructure.M – Fixed monthly fee – Reduced capital outlay Proactive system monitoringM Ongoing hardware and infrastructure supportM 24x7x365 Level 2 supportM Reference architecture providing a standardized and secure infrastructureM Performance-based service level agreementsM Highly available infrastructure: – Redundant communication lines between the organization and McKesson’s data center – Optional disaster recovery services
  4. 4. APPLICATION SERVICES APPLICATION SERVICES Today’s healthcare organizations face the significant challenge of implementing, integrating and supporting complex application systems in a rapidly evolving technical environment. Accelerated Services McKesson provides expert staff augmentation to help you address resource challenges when implementing and upgrading McKesson applications. Supplement customer resources or skill sets to successfully implement or upgrade M critical applications Access to experienced resources with an unparalleled depth and breadth of McKesson M applications and healthcare operational expertise Project-based services with a defined scope, timeframe and deliverables M Predictable costs with fixed-fee agreements M Effective knowledge transfer for IT staff to ensure a smooth migration to the new or M upgraded systems and high user acceptance Expert resources to facilitate the Application Management Services implementation, McKesson provides you with expert ongoing remote support to manage your McKesson upgrade or long- applications. term support Access to industry best practices and McKesson application expertise: M of McKesson – Application support – Interface support services applications. – Technical services Predictable costs with fixed-fee agreements M Levels out the peaks and valleys of supporting McKesson applications M 24x7x365 Level 2 support M
  5. 5. INFRASTRUCTURE SERVICES INFRASTRUCTURE SERVICESYour applications are only as good as the infrastructure they run on. To maximize yourinvestment, McKesson offers an array of infrastructure service options that encompass operatingsystem and database support, integration services, technical services and network connectivity.SystemCareSMSystemCareSM is a cost-effective service that encompasses the augmented support thatevery hospital needs. Our application, integration and technology expertise provides yourorganization with the high level of service needed to ensure the availability and reliability ofMcKesson applications.SystemCare includes: Remote system, network and database administrationM Proactive system monitoringM Dedicated McKesson resource for incident response and problem managementM 24x7x365 Level 2 supportM Operating system and database updates for approved application serversM Access to customer-specific dashboard for key system informationMTechnical Services Ensure optimumMcKesson provides certified, industry-leading resources with healthcare expertise for the McKessontechnical service needs of your projects. Domain expertise available for Citrix, virtualization, applicationclustering, network and storage. performance and infrastructure availability.
  6. 6. STRATEGIC OUTSOURCING STRATEGIC OUTSOURCING McKesson understands the changing role of IT in the healthcare continuum and offers a host of services to support your organization and help drive meaningful change. We assume full responsibility for your IT function/staff using a combination of on-site and remote support offerings, industry-leading capabilities, best practices and resources, while reducing risk and improving the operational performance of IT investments. Committed partnership with accountability for success M Manages IT department, systems, resources and provides overall support services M Protects and optimizes existing IT investments, while gaining predictability in IT M operating expense Optimized support structure tailored for McKesson application requirements, as well M as support for third-party applications Comprehensive management of the hospital IT department.
  7. 7. COMPUTING SOLUTIONS COMPUTING SOLUTIONSWhen upgrading and installing enterprisewide technology — servers, storage andperipherals — the lack of application-certified solutions can cause project delays andunpredictable software outcomes.McKesson’s vendor-certified engineers guarantee that our computing solutions will matchyour application requirements, as well as your data center’s space, power and networkconnectivity requirements. Our computing solutions include hardware, maintenance,staging and project coordination. Single source for application-specific and enterprise computing solutionsM “Solution Guarantee” — McKesson accountability for the complete solutionM Access to domain expertise from industry-leading and healthcare-knowledgeableM technical resources Enhances application performance for increased system uptime and reliabilityM Reduces system configuration and staging complexityM Improved application performance with certified solutions for your on-premise environment.
  8. 8. McKesson Managed Services ™ Better Healthcare IT Supports Better Business Health McKesson offers unsurpassed experience with management of healthcare systems. As the largest healthcare company in the world, we understand how IT departments run today — and how they’ll need to run in the future to support your healthcare organization. From assistance managing applications to building future-ready IT infrastructures, McKesson Managed Services can help reduce risk, improve operational performance and increase the total value of ownership. To learn more about McKesson Managed Services, visit us online at About McKesson Corporation McKesson Corporation, currently ranked 14th on the FORTUNE 500. McKesson is a healthcare services and information technology company committed to better health: of patients, our customers, and the nation’s healthcare system. Over the course of our 175+ year history, we have grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payers. Working with organizations across the industry, we bring a unique vantage point to help our customers improve care quality, adapt to changes of health reform and sustain business operations. For more information, visit © 2011 McKesson Corporation and/or one of its subsidiaries. All rights reserved. McKesson Managed Services is a trademark of McKesson Corporation and/or oneof its subsidiaries. SystemCare is a service mark of McKesson Corporation and/or one of its subsidiaries. All other product or company names mentioned may be trademarks,service marks or registered trademarks of their respective companies. SRV619-06/11