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Real Time Quality

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My keynote talk at Samsung Bangalore's Quality Day on 29 Jul 2016. In this talk, I consider what is the context of quality in future where infrastructure, data and learning will be integral components, and will enable an organization to respond to threats or opportunities on a real-time basis.

Published in: Business

Real Time Quality

  1. 1. Real-Time Quality (RTQ) Tathagat Varma http://thoughtleadership.in
  2. 2. The complexity is increasing…
  3. 3. Devices continue to grow…
  4. 4. And so does the cloud…
  5. 5. …and will only get “10X’ed”!!!
  6. 6. Welcome to the future…!
  7. 7. Big questions… What is the meaning of “quality” in this world? How does the scale and pace impact quality? What are the directions ahead?
  8. 8. From Traditional to Agile… Known Requirements Stable Technology Static Business Models Dynamic Requirements Ever-changing Technology Evolving Business Models Old World New World Quality = conformance Quality = capabilities
  9. 9. The big shift in Quality… 1960s: Waterfall Model 1970s: Software Engineering 1980s: Spiral Model, RAD, SSAD, IID 1990s: Big Process Movement (CMM, ISO, 6 Sigma), V-model 2000s: Agile, XP, Scrum, Lean, Kanban, CI, TDD, ATDD, BDD 2010s: CD, Web Performance, Lean Startups, Business Model, Design Thinking, Customer Development, A/B Testing Now: App Performance, Data Quality, Prediction Quality, DevOps, DevSecOps, NoOps… Near future: ML/AI Quality, IOT, …
  10. 10. Business is The New Quality! Software (test the code) Product (test against specs) Service (test for SLAs) Business (just get the $$$)
  11. 11. Infrastructure Quality
  12. 12. Multiple Daily Builds: 3X up! https://blog.newrelic.com/2016/02/04/data-culture-survey-results-faster-deployment/
  13. 13. High performers are killing it!
  14. 14. …and the metrics are showing!
  15. 15. Apollo - Amazon’s Deployment Engine Autonomous teams own their service, and directly interact with customers Apollo was created to reliably deploy code at Amazon scale (2014) In past 12months, Apollo was used for 50M deployments. That one per second!
  16. 16. Data Quality Complete, Valid, Consistent, Timely, Accurate (2002) Cost of poor data quality (US): $600B (2009) Average company loses $8m due to poor data quality, as per Gartner (2014) Average company loses 12% revenue due to bad data The challenge is to assure high data quality…
  17. 17. Learning Quality An estimated 30% of Amazon’s revenue comes from recommendation engines! Worldwide average is 12% 60% of clicks on YouTube homepage due to recommended videos! With big data, how do you ensure high learning and prediction quality…in real time?
  18. 18. Examples… Is this picture offensive or not? Is this a spam mail or not? Is “Big Ben” a monument, a movie or a book? Whom to target for the next fashion product? Should you offer discount to this shopper? Is this the right recommendation for you? Remember TAY :) …
  19. 19. So, what’s Real Time Quality? The ability of an org to respond in real- time to a crisis or an opportunity by offering high-quality product, feature, fix, service, recommendation, etc… using high-quality data and machine learning and prediction models
  20. 20. Real-Time Quality Infra Data Learn
  21. 21. Recap IT Deployment is getting (near) real time, and increasingly available off-the-shelf! Business decisions are getting (near) real time, and expect IT to support it. The notion of quality needs to support this scenario with increased capabilities Quality will increasingly mean quality of data, quality of learning, quality of recommendation, quality of decisions, etc.…all made in real time! This is Real Time Quality!
  22. 22. References Google runs on 5000 times more code than the original space shuttle, https://www.weforum.org/agenda/ 2016/07/google-runs-on-5000-times-more-code-than-the-original-space-shuttle Codebases - Millions of lines of code, http://www.informationisbeautiful.net/visualizations/million- lines-of-code/ The Internet of Things Explained, http://www.i-scoop.eu/internet-of-things/ Deploying at GitHub, https://github.com/blog/1241-deploying-at-github https://www.quora.com/How-do-big-companies-like-Facebook-Google-manage-software-releases- without-causing-system-outages-and-poor-user-experience http://www.allthingsdistributed.com/2014/11/apollo-amazon-deployment-engine.html https://www.quora.com/What-is-Amazon-Apollo DevOps 2016 Report https://astheqaworldturns.wordpress.com/2011/03/03/the-evolution-of-software-qa/ http://www.hugeinc.com/ideas/perspective/evolving-qa http://www.testingexcellence.com/evolution-software-quality-assurance-test-engineering/ https://econsultancy.com/blog/64612-the-cost-of-bad-data-stats/

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