Agent of change: The future of technology disruption in business, is an Economist Intelligence Unit white paper, sponsored by Ricoh. The report reviews the impact that technology developments will have over the next decade on various aspects of business, including organisational structures, jobs and the workplace, customer interactions, and business models themselves. The Economist Intelligence Unit bears sole responsibility for the content of the report and this executive summary. The findings do not necessarily reflect those of the sponsor.
The report draws on two main research inputs for its findings:
A global survey of 567 executives, conducted in September and October 2011, on their expectations of the impact that technology will have on business between now and 2020. All respondents were at senior management level, with nearly one-half (46%) from the board or C-suite. Respondents hailed from a wide range of industries, with financial services, government and the public sector (including healthcare), education, professional services, information technology (IT) and technology, and manufacturing especially prominent. Of the firms polled, 43% had annual revenue of US$500m or more.
A series of in-depth interviews with leading technology and business thinkers, as well as senior executives in different sectors.
James Watson is the author of this report and Denis McCauley is the editor. Kim Thomas and Sarah Fister Gale assisted with interviews. Our sincere thanks go to the survey respondents and the interviewees for their time and insight.