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Audit services Security Resilience Compliance                                                                   Last updat...
Agenda • Our mission and culture • Our credentials • The executive team • Why choose us to audit your IT? • Sample activit...
Our mission and culture Managed Networks has provided better IT to SMEs   for more than 18 years. Our highly qualified pro...
Our credentials Microsoft Gold Partner; first small business specialist to achieve Gold Server Platform competency; multip...
The executive team                           Ben Rapp                                     –      Founder & CEO. 25 years’ ...
Why choose us? A Managed Networks audit is much more than a technology catalogue. We can help you:          Define and val...
Sample activities               Strategy workshop                                                                         ...
Activity details (1)                                                                                                      ...
Activity details (2)                                                                                                      ...
Managed Networks     0800 783 6170     info@mn.co.uk     www.mn.co.uk     Call, email or visit our website for a     free,...
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Audit Services

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Audit Services

  1. 1. Audit services Security Resilience Compliance Last updated 18/09/2012 Slide 1©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  2. 2. Agenda • Our mission and culture • Our credentials • The executive team • Why choose us to audit your IT? • Sample activities Last updated 18/09/2012 Slide 2©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  3. 3. Our mission and culture Managed Networks has provided better IT to SMEs for more than 18 years. Our highly qualified professionals give clear, unbiased advice in plain English. We listen to our customers, understand their business needs, and deliver appropriate IT solutions. Our world-class service is backed by our unique proactive service warranty. Last updated 18/09/2012 Slide 3©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  4. 4. Our credentials Microsoft Gold Partner; first small business specialist to achieve Gold Server Platform competency; multiple 5-star Pinpoint ratings Dell, Citrix, Cisco, HP, VMWare partnerships and qualified staff Intellect (UK IT trade body) member >180 clients across multiple sectors from manufacturing to finance Average client retention period > 7 years Last updated 18/09/2012 Slide 4©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  5. 5. The executive team Ben Rapp – Founder & CEO. 25 years’ industry experience. Fellow of the British Computer Society. Chartered IT Professional. Certified Information Systems Security Professional. Intellect board member. Nick Caplan – Chairman. Former Logica plc executive board member. Previously head of CSC financial services. Multiple board positions including UKTI. Stefania Dorudottir – CFO. Ex-Deloittes ACA. Experienced technology and venture FD. Paul Saklatvala – CTO. >10 years with Managed Networks. Certified Information Security Auditor. MCSE, CCA, CCNP. Last updated 18/09/2012 Slide 5©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  6. 6. Why choose us? A Managed Networks audit is much more than a technology catalogue. We can help you: Define and validate your organisation’s strategy Choose the right technologies and approaches Review your people and systems as well as your kit and software Benchmark your processes and budgets against best practice Assess your IT risks: security, BCP, flexibility, capability Identify your training and development roadmap Manage your supplier selection process and relationships and, of course, catalogue your technology and look for issues... Last updated 18/09/2012 Slide 6©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  7. 7. Sample activities Strategy workshop TCO validation Process validation <- Advice Consultants and Board Business plan -> IT Steering Group Requirements -> lead suppliers Business D - Pro Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Year 11 Year 12 Year 13 Year 14 Year 15 ire < needs cti po e -> C onventional one-time purchase ve sa vic Ad nts s ls < - e me -> ir Office 40,000 40,000 40,000 40,000 qu Re C AL 23,700 23,700 23,700 23,700 RDS 8,000 8,000 8,000 8,000 Specify the requirement IT Director Total 71,700 71,700 71,700 71,700 C onventional purchase with software assurance renewals Consult colleagues, practitioners and the market Office 63,900 29,700 29,700 29,700 29,700 29,700 C AL 23,700 10,200 10,200 10,200 10,200 10,200 -> ne y Pro Ou RDS 9,900 4,500 4,500 4,500 4,500 4,500 s teg the options <- ed Examine je tcom es tra cts e sin - S Total 97,500 44,400 44,400 44,400 44,400 44,400 -> s Bu < OVS rental agreement Procure a solution Office 5,800 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 C AL 2,000 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 <- Capabilities Business Users Requirements -> Analyst User issues -> IT Manager RDS 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 Test the system Total 10,100 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 Average cost per annum to deliver 15+1 years service Release to users Issues -> <- Tasks One-time 17,925 One-time+SA 19,969 Evaluate the project OVS rental 17,225 Operational resources In-house Outsourced Vendors Effective solutions BCP review Documentation Traffic lighting Desirable Sales & marketing Resilience Compliance Accounts (except As the majority of the servers are located in Whetstone the Harley Street payable warehouse site is entirely dependent it. As there is no disaster recovery provision in the unfortunate event of a total system outage in Whetstone neither site Material safety) Switch Disaster would be able to function. In addition an outage of the inter-site HR Recovery connectivity between Whetstone and Harley Street would prevent Harley Street from operating. Inbound supply Product Action Credit chain WNASSERV WDOCSERV CITRIX01 CITRIX02 CITRIX03 CITRIX04 CITRIXWEB development A local Citrix sever in Harley Street should be installed to provide some control Switch functionality to users in the event of a link outage. Critical A disaster recovery solution should be investigated. 2mb SDSL (Easynet/Citrix inbound) SOP Customer Being a multi site/Citrix environment, lends it self to self resilience with Legal (NB: service users able to work from alternate sites. Spreading the server environment this can helpline would allow for some form of disaster recovery, however this has not Picking & move up if a Department Results 8mb ADSL been implemented. System Tax Audit BSD C o Sec deal is in Audit Tax Bureau Payroll Average C ount P1 C ount WOCRSERV WPAYSERV WVIZSERV WVPMSERV WSQLSERV HAPPSERV1 WEXCHSRV WAPPSERV (Easynet/Internet) Multiple shipping Firewall sites Excel 1 1 2 3 negotiation) 1 2 1 1 1.50 8 5 rd Action 3 floor switch Single View 1 2 2 2 1 2 2 1 1.63 8 3 See Disaster Recovery. Customer incident 10mb leased line management 2 Telephony 2 2 2 1 1 2 1 1.63 8 3 (Harley Street) With hardware warranty coming to an end in 2010. C aseware 2 1 1 1 1.25 4 3 Warehouse Email 1 2 2 1 3 2 2 1 1.75 8 3 Action safety Viztopia/VPM 3 1 1 3 3 1 2.00 6 3 Hardware Server warranties should be current and with the servers reaching end of Taxpoint 1 1 1.00 2 2 Gnd floor switch WAP WAP WAP WAP life it would be beneficial to consider a server refresh. Telephone System Call Management System Word 2 1 3 2 2 2 2 1 1.88 8 2 Printing 2 2 1 2 2 2 1 1.71 7 2 The Whetstone site has UPS provision to server and data comms BACS payments PTP (key suppliers & 1 2 1.50 2 1 equipment in the racks. The Harley Street site has UPS provision for Scanning month 2 2 1 3 2 2 2 2.00 7 1 switching but not for data comms (which are located in an alternate staff at Power location). end) Blueprint 3 1 3 2.33 3 1 Fax 3 2 3 1 2.25 4 1 The survey found no UPS signalling software installed on the servers to Gerald Edelman File server 3 1 2.00 2 1 allow for automatic shutdown in the event of an extended power outage. Network Infrastructure Quickbooks 1 1.00 1 1 Whetstone Action v1 Sage 1 1.00 1 1 Connect signalling equipment and install software to all servers upgrading 2009-12-19 Sage Instant 1 1.00 1 1 UPS hardware where necessary. Relocate data comms hardware to Star payroll 1 1.00 1 1 provide UPS protection. BAC S 1 1.00 1 1 Remote Access is provided by Citrix using the Web Interface on the server Internet 2 2 3 2 2 2 3 2 2.25 8 0 CITRIXWEB (previously known as NFuse). However, the Web Interface is Mobile email 3 3 3 2 3 3 2.83 6 0 only installed on this single server and is a single point of failure for FTInteractive 3 3 3.00 2 0 Remote remote access. Access Action Configure Citrix Web Interface and firewalls for standby remote access. Last updated 18/09/2012 Slide 7©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  8. 8. Activity details (1) <- Advice Consultants and The Strategy Workshop is aimed at senior management. We review your existing strategy documentation and your current IT provision. Working with your senior team Board Business plan -> IT Steering Group Requirements -> lead suppliers D - Pro ire < cti po vice ts -> ve sa s ls Ad <- men -> uire Req IT Director we map out and prioritise your business objectives. We look at how IT decisions are -> ne y Pro Ou s teg <- ed je tcom made and how the impact of those decisions is measured. Using this analysis and es tra cts e sin - S -> s Bu < <- Capabilities Business Users User issues -> IT Manager Requirements -> Analyst information gathered from the business we present recommendations for enhancing Issues -> <- Tasks Operational resources the value delivered to the business by IT. In-house Outsourced Vendors Year 0 Year 1 Year 2 C onventional one-time purchase Office 40,000 Year 3 Year 4 Year 5 40,000 Year 6 Year 7 Year 8 Year 9 Year 10 Year 11 Year 12 Year 13 Year 14 Year 15 40,000 40,000 How do you assess the cost of IT? Our Total Cost of Ownership analysis reviews your IT C AL 23,700 23,700 23,700 23,700 RDS Total C AL 8,000 71,700 C onventional purchase with software assurance renewals Office 63,900 23,700 29,700 10,200 8,000 71,700 29,700 10,200 29,700 10,200 8,000 71,700 29,700 10,200 8,000 71,700 29,700 10,200 budget, allocating all costs against corresponding profit centres, projecting costs forward – including hidden maintenance costs – and adjusting for risk. The result is a RDS 9,900 4,500 4,500 4,500 4,500 4,500 Total 97,500 44,400 44,400 44,400 44,400 44,400 OVS rental agreement Office 5,800 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 11,500 C AL 2,000 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 3,900 RDS 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 2,300 clear view of the costs and benefits of your IT programme with a methodology for Total 10,100 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 17,700 Average cost per annum to deliver 15+1 years service One-time 17,925 One-time+SA 19,969 OVS rental 17,225 assessing future projects and comparing approaches. How well are your IT projects managed? How well does your IT team serve your users? Business needs Specify the requirement How do you measure outcomes? How do you make sure that learning from success – Consult Examine colleagues, practitioners and the market the options and from failure – is fed back into the decision-making process? Our Process Audit looks Procure Test a solution the system at the detail of your IT operations and compares it to best practice in your sector and across the IT industry. Our long experience of working with SMEs delivers processes Release to users Evaluate the project that really work without getting in the way. Effective solutions Last updated 18/09/2012 Slide 8©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  9. 9. Activity details (2) Business Continuity Planning is about much more than just backup. The key is to avoid System Excel Single View Telephony C aseware Tax 1 1 2 2 Audit 1 2 2 1 2 2 2 Department BSD C o Sec 3 2 2 Tax Bureau 1 1 1 1 2 2 1 Audit Payroll 1 2 2 1 1 1 1 Average 1.50 1.63 1.63 1.25 Results C ount P1 C ount 8 8 8 4 5 3 3 3 business interruption, rather than recover from it. It’s a sobering fact that 70% of businesses which experience a major IT disaster without a tested continuity plan never Email 1 2 2 1 3 2 2 1 1.75 8 3 Viztopia/VPM 3 1 1 3 3 1 2.00 6 3 Taxpoint 1 1 1.00 2 2 Word 2 1 3 2 2 2 2 1 1.88 8 2 Printing 2 2 1 2 2 2 1 1.71 7 2 PTP 1 2 1.50 2 1 Scanning 2 2 1 3 2 2 2 2.00 7 1 Blueprint 3 1 3 2.33 3 1 recover. The Business Continuity Assessment will challenge your existing plans and help Fax 3 2 3 1 2.25 4 1 File server 3 1 2.00 2 1 Quickbooks 1 1.00 1 1 Sage 1 1.00 1 1 Sage Instant 1 1.00 1 1 Star payroll 1 1.00 1 1 BAC S 1 1.00 1 1 Internet 2 2 3 2 2 2 3 2 2.25 8 0 you develop a solution that protects your business and complies with regulations. Mobile email 3 3 3 2 3 3 2.83 6 0 FTInteractive 3 3 3.00 2 0 Resilience As the majority of the servers are located in Whetstone the Harley Street site is entirely dependent it. As there is no disaster recovery provision in the unfortunate event of a total system outage in Whetstone neither site would be able to function. In addition an outage of the inter-site Is your network at risk? Do you have sufficient licences for your current usage? Are you Disaster following best practice? Working from the output of our Documentation Audit, we Recovery connectivity between Whetstone and Harley Street would prevent Harley Street from operating. Action A local Citrix sever in Harley Street should be installed to provide some functionality to users in the event of a link outage. A disaster recovery solution should be investigated. Being a multi site/Citrix environment, lends it self to self resilience with users able to work from alternate sites. Spreading the server environment carry out a comprehensive risk analysis, presenting the results in an easy-to-digest would allow for some form of disaster recovery, however this has not Multiple been implemented. sites Action See Disaster Recovery. With hardware warranty coming to an end in 2010. Action Server warranties should be current and with the servers reaching end of Traffic Light format. Red lights are critical risks such as under-licensing or failed Hardware life it would be beneficial to consider a server refresh. The Whetstone site has UPS provision to server and data comms equipment in the racks. The Harley Street site has UPS provision for switching but not for data comms (which are located in an alternate Power location). The survey found no UPS signalling software installed on the servers to allow for automatic shutdown in the event of an extended power outage. components; amber lights are warnings – single points of failure, deviation from best Action Connect signalling equipment and install software to all servers upgrading UPS hardware where necessary. Relocate data comms hardware to provide UPS protection. Remote Access is provided by Citrix using the Web Interface on the server CITRIXWEB (previously known as NFuse). However, the Web Interface is only installed on this single server and is a single point of failure for Remote remote access. practice – and green means fit for purpose. Access Action Configure Citrix Web Interface and firewalls for standby remote access. Before you can review your existing IT provision, you need to know what you’ve got. Switch Switch WNASSERV WDOCSERV CITRIX01 CITRIX02 CITRIX03 CITRIX04 CITRIXWEB Many of our higher-level audit activities rely on comprehensive and accurate IT documentation. Our technical Documentation Audit compares your paperwork to your 2mb SDSL (Easynet/Citrix inbound) 8mb ADSL WOCRSERV WPAYSERV WVIZSERV WVPMSERV WSQLSERV HAPPSERV1 WEXCHSRV WAPPSERV (Easynet/Internet) Firewall 3rd floor switch 10mb leased line (Harley Street) Gnd floor switch WAP WAP WAP WAP Telephone System Call Management System reality and fills in the gaps; including documenting your whole system from scratch if Gerald Edelman Network Infrastructure Whetstone v1 2009-12-19 necessary. Last updated 18/09/2012 Slide 9©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.
  10. 10. Managed Networks 0800 783 6170 info@mn.co.uk www.mn.co.uk Call, email or visit our website for a free, no-obligation consultation. Last updated 18/09/2012 Slide 10©2012 Managed Networks. The MN logo, circles device and DesktopLive logo are registered trademarks.

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