[2013 Edition] Flipbook: Managing the Modern Database

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It goes without saying that information and applications are at the center to today’s business processes. Database and information management are evolving to become a part of a business—rather than—technology architecture. So what does that mean for the modern database and the people who help manage the related technology?

This flipbook provides an updated perspective on database management, including core support functions, DBA roles, and technology trends. Also included is a guide for evaluating providers, based on modern database needs.

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[2013 Edition] Flipbook: Managing the Modern Database

  1. 1. Managing the Modern Database It goes without saying that information and applications are at the center to today’s business processes. Database and information management are evolving to become a part of a business—rather than—technology architecture. So what does that mean for the modern database and the people who help manage the related technology? This brief provides an updated perspective on database management, including core support functions, DBA roles, and technology trends. Also included is a guide for evaluating providers, based on modern database needs. Inside: > Snapshot: Trends and Evolution pg. 2 > Core Support Areas pg. 3 > The Modern DBA pg. 4 > Building a Custom Approach—Questions for Providers pg. 5 Strategy Brief
  2. 2. The Modern Database Technology Trends and Issues Examples: Data migrations, volume, unstructured data, more inputs, MDM, data marts/warehouses, I/O bottlenecks, mixed workloads, cloud strategy, mobility, row- based, column-based, collaboration, virtualization, Big Data, etc. IT Architecture Evolution The move from technology focus to a business-centric IT architecture built on strategy, data, and applications. Introduction of “business architect.” IT metrics driven by customer service, ease of access to information, and revenue goals. Growing number of internal BI consumers. @# + $ INSTALL MDM
  3. 3. Core Database Support Meeting Today and Tomorrow’s Needs Complex Projects ˃ Data warehousing—development and beyond ˃ Database migrations ˃ Database server consolidation ˃ Updates and patches ˃ Virtualization, cloud, and Big Data ˃ New feature recommendations ˃ Master data management (MDM) ˃ Tuning and performance Business Intelligence ˃ Project planning, budgeting, and management ˃ Data modeling and design ˃ Mobile intelligence ˃ On-demand report development ˃ Managed services for business intelligence ˃ Cloud-based business intelligence ˃ Mobile solutions Ongoing Operations ˃ Administration ˃ Monitoring through native or advanced tools ˃ Troubleshooting ˃ Backup and recovery ˃ Application support ˃ Ongoing support and maintenance On-Demand Experts ˃ Platform-specific knowledge ˃ Cross-technology experience ˃ 24x7 availability ˃ Dedicated DBA resource ˃ Senior-level, technical program managers ˃ Elastic staffing (specialties, efficiencies, and cost savings) Strategy
  4. 4. The Modern DBA Supporting Tech, Strategy, and Efficiencies System DBA ˃ Technical focus vs. business/strategy ˃ System administrator ˃ Tuning and performance ˃ OS work and interaction with network components ˃ Complex DBMS parameters Application DBA ˃ Designs database around specific application and business needs ˃ Expertise in complex coding, requests, and debugging Database Architect ˃ Design and implement new databases for new or existing applications ˃ Typically not involved in maintenance, administration, or tuning Data Modeler ˃ Logical database design; corporate data model ˃ Assessing data requirements ˃ Designing conceptual and logical data models ˃ Educating other DBAs on data models TypesofDBAs The modern DBA often specializes in strategic aspects of database management, while maintaining an understanding of basic requirements. Larger organizations sometimes opt to hire specialist DBAs to handle complex environments. While other organizations choose to partner with a database management provider for elastic staffing to meet fluctuating needs.
  5. 5. How to Ask the Tough Questions ACustomApproach Custom SLAs and Extended Availability: Will the provider’s lights be on when yours are? Will an expert who is familiar with your environment be there when needed? Senior Experts: Does your provider offer a dedicated database resource or team? Will that resource have the necessary areas of expertise to support a modern business model, as well as your project needs? Well-Defined Roles, Practices, and Procedures: Designing a detailed scope of work (SOW), including process flows, specialized roles, modern best practices, daily maintenance, and agreed-upon procedures based on your precise database needs is imperative. When most people think about strategic information, they don’t normally associate the underlying database technology with anytime-availability of the data that they need (e.g., internal SLAs, configuration, best practices, administration, scalability). End-users and C-levels alike expect their business intelligence to be quickly accessible without having to worry—now more than ever. So, how do you help to ensure 24x7 access to your company’s data, as part of your unique business information architecture?
  6. 6. Senior Database Experts ACustomApproach You need on-demand access to proven database experts to balance strategic initiatives and ongoing database challenges. As mentioned earlier, the DBA role can cover a wide variety of functions—all critical to the success of modern database management. While it might not be practical to hire full-time or specialized DBAs, it can be very cost-effective to right-source to trusted senior experts, as needed. It’s important to ensure your provider doesn’t take a “one skill set fits all” approach to database management. Equally crucial is that your main point-of-contact is a technical subject matter expert and not simply a project manager or junior-level DBA. Will the provider: ˃ Assess your needs to ensure your DBA resources bring the right skill set? ˃ Provide a dedicated team of domestic DBA experts who are assigned to your organization? ˃ Disclose the average number of years’ experience of all team members? ˃ Offer the assigned team and back-up resources on a fixed-fee basis?
  7. 7. Custom SLAs and Extended Availability ACustomApproach The modern database often requires direct, anytime-support from the appropriate skilled DBA resource—whether it’s to troubleshoot an issue or to accommodate off-hours testing. And those needs vary by industry, region, and many other factors, which makes customizable SLAs crucial. For example, a retail company might require on-demand, 24x7 support during holiday peak months. A public accounting firm might need intensive support from January to April, through tax season. Alternatively, a manufacturer might need extra support during the implementation of an inventory tracking database during production hours to help ensure accuracy. In other words, your provider should be available when your lights are on or your needs spike. Ask your provider to define: ˃ Standard service levels ˃ Options for custom service levels ˃ Severity levels by incident type ˃ Lights-on and lights-off support hours, along with response times ˃ Escalation procedures ˃ Back-up and recovery service levels ˃ The level of monitoring offered ˃ Off-shoring policies as related to coverage
  8. 8. Well-Defined Roles, Practices, and Procedures ACustomApproach Designing a detailed scope of work (SOW), process flows, best practices, daily maintenance, and agreed-upon procedures based on your database challenges is imperative. Your provider should thoroughly describe the following areas as part of planning your assessment and support. Lifecycle Management ˃ Technical assessment ˃ Space management ˃ System updates and new installations ˃ Backup and recovery Monitoring and Performance Management ˃ Document a detailed plan ˃ Long-running application requests ˃ Tuning memory usage and database data storage ˃ Lock contention ˃ Sorting ˃ Validate table structures ˃ Identity top resource consumers Configuration Management ˃ Security maintenance ˃ User ID and role maintenance ˃ Data file maintenance ˃ Log file maintenance ˃ Integrity checks ˃ Statistics maintenance ˃ Index maintenance ˃ Table maintenance ˃ Stored procedure maintenance ˃ Scheduled job maintenance Database Administration and Support Management ˃ Problem and incident management ˃ Root cause analysis (RCA) documentation ˃ Proactive bug alerts ˃ Problem analysis support ˃ Communication with database software vendor
  9. 9. Modern Databases: Complex Projects ACustomApproach Your provider should operate with an elastic support model in order to assist with project work for modern, specialized needs—large or small—which are typically impossible to predict. From server consolidation to distributed databases, and everything in between, behind-the-scenes support for your modern database approach will help position you as the business intelligence hero for your organization. The right provider can help you inventory your current environment and find solutions to complex IT and business needs. Modern Database Complexities: ˃ What data do you house today and who owns it? ˃ How does that data relate to the goals of your organization, e.g., decision making, revenue goals, cost savings, efficiencies? ˃ What data silos are connected by business need? ˃ Data consumption trends ˃ Internal SLAs for availability of business information ˃ Cloud, mobile, Big Data, and virtualization strategies ˃ Data inputs and sources of unstructured data ˃ Volume and velocity trends
  10. 10. About ManageForceRedefiningSoftwareManagement. We're here to help. With deep business and technical expertise, sound financials, and strong business ethics, ManageForce has leveraged our deep experience in supporting the world’s most demanding database needs to develop leading Oracle, SQL Server, DB2, and MySQL support services. ManageForce helps organizations worldwide, including Fortune 500, public sector, and SMBs, to plan, implement, and manage their databases via a cost-effective, proven global delivery model. Our experience and expertise as a leading database administration organization can help you achieve measurable results—and maximum performance—from your database. Areas of Expertise ˃ Databases: Oracle, Microsoft SQL Server, IBM DB2, MySQL, and Hadoop ˃ Platforms: AS400/iSeries, Windows, UNIX, and Linux ˃ Services: Monitoring, performance, configuration, backup and recovery, administration, production support, reporting and business intelligence, cloud computing, mobility solutions, and Big Data © 2013 ManageForce Corporation. All rights reserved. All marks are the property of their respective owners. 070913 Additional Information: ManageForce Company Overview

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