SP eCommerceeCommerce TechnologyBoth data security and how quickly a page loads will affect yoursales conversions and determine the number of shoppers thatwill checkout from your online store with conﬁdence.Our web development team creates secured enterprise gradestores that are optimized for speed and designed for a pleasantuser experience. Whether you choose to use common enterpriseeCommerce platforms or our proprietary shared platform, youronline store will be built to scale: processing up to 300 orders atany given moment while tagged to our analytics and logisticsprocessing software.Data is collected and analyzed at every step of the process abovethrough our shared platform. Custom reports available on request.According toGoogle, a 400msdelay leads to a0.44% dropin searchvolume.Imagine whatthe same delaycould do toyour onlinebusiness.Pooranan BalasubramanianVice President, Technology PlatformShared PlatformKey Features:- Scalable- Secured- 99.99% Uptime- Partner AppsCustomerSite UserExperienceIntegratedControl PanelOrderManagementSystemWarehouse &DeliveryManagementSystem
SP eCommerceWarehousing SolutionsBy assigning your inventory within our local distribution centersthroughout Asia, your customers can expect faster delivery timeand lower shipping fees. That means more cost savings and timesaved for your business.We offer seamless logistics fulﬁllment from any of our own eCom-merce warehouses. Our secret? Tight integration between yourorder management system and our logistic capabilities built fordrop shipping or direct shipping from any of our local distributioncenters and warehouses situated across Asia, USA and UK.12 eCommerceWarehousesin Asia anda regionaldistributioncenter eachin USA & UK.Ready to roll.Scott LeawDirector, Warehousing SolutionsRegionalDistributionCenter ModelLocalDistributionCenters ModelMap LegendCustomer’sHomeManufacturerLocal DistributionCenterAirFreightDropShipSP eCommerceLogistics Hub
SP eCommerceDelivery & ReturnsLet us sweat on the details for handling your delivery and returns.Our fulﬁllment team is trained to handle even the most demand-ing customers with grace.Backed by the deep expertise and experience of our parent com-pany Singapore Post Ltd, you can now enjoy the same ﬂat rateshipping fee of a postal service, across Asia Paciﬁc, while offeringvalue-added service to your customers. Cash on delivery, easyreturns and parcel pickups from your merchants? No problem.We’ll even inform you of any customs restrictions in the country ofsale beforehand.Ride along therelationshipswe haveestablishedin the postalbusiness for thepast 100 years.Take advantageof our mail andlogisticsnetworks toensure thatyour productsreach local andinternationalcustomerspromptly.Tony KuikDirector, Logistics & International DeliveryInternational Delivery Tiered OfferingsInternational MailSpeedpostAirSpeedpostEMSSpeedpostExpressServiceOverviewShip light weightshipmentseconomically.Value formoney, door-to-doordeliveries.Cross–borderShippingsolution withtracking.Expressdelivery fortime-sensitiveshipments.DeliveryTime4–10 days10 days onaverage2–6 days 1–5 daysBest UsedForLower value itemsthat can ﬁt in amailbox. E.g.trinkets &stationeryMedium tolarge sizedobjects. E.g.shoes &apparelMedium tolarge sizedobjects. E.g.shoes &apparelAny product forurgentovernightdelivery.Value-addedServicesOption to purchaseregistered servicefor deliveryconﬁrmation.Chargedbased on nettweight.Chargedbased on nettweight.Charged basedon nett weight.
SP eCommerceRegional Customer CareResearch has proven that online visitors to eCommerce stores aremore likely to make a purchase when a telephone hotline isprominently displayed within the website.Today, 29% of all customer call enquiries result in a sale. Hence,creating additional touch points will not only serve your custom-ers better but also grant your business a competitive edge.Allow your customers to shop with conﬁdence via multi-lingualphone support and chat platforms through our dedicated andscalable call centers located in Singapore, Philippines and India.Our customer care ofﬁcers pay special attention to yourcustomer’s requirements in tone of voice and brand guidelinesunique to your business.Performance indicators of our customer service levels based onan independent study. Resolution score is calculated based on aparameter in the CSAT survey.Our secret toconsistentlyhigher thanindustry averageresolution rates?Customer careofﬁcers that arewilling to gothe extra mileto keep yourcustomerssmiling.Lily LooVice President, Customer Care & ExcellenceResult: Strong PerformanceBenchmarks Calls EmailsService Levels80% of calls resolvedwithin 20s.80% of emails repliedwithin 1 working day.AverageHandling Time180s during peak hours.200s during non-peak hours.540s from ﬁrst touch.Resolution % 85% 85%CaseDocumentation95% 95%
SP eCommerceDigital MarketingFragmented as Asia is and as culturally different its consumersare, it is not an unfathomable creature. Mapping your localcustomer’s online shopping journey is just the ﬁrst step. Weharness existing data and monitor trends to help you understandyour local customers better. From awareness to purchase, we’rethere to guide your customers every step of the way.Through relentless measurement and analysis, we utilize the bestdigital marketing channels and execute a strategy made for yourbusiness. You can expect to receive the best possible return ofinvestment from your marketing spend as we share the risk withyou by only billing your organization based on results.Overview of marketing channels. Size of circles represent averagereturn of investment in marketing for eCommerce businesses.Far from anagency —we striveto be yourperformancemarketingpartner.Pranay MehraVice President, eCommerce & MarketingInstagramYouTubeFacebookPinterestPRActivationDirectSalesPrint,Radio,TV AdsSelectiveWholesaleReviewsOnlineRetargetSearchEngineMarketingSocialCommerceOnlineMarketingOnline AdvertisingOfﬂineAdvertisingRefferalPR, Events & SalesSEO &ContentAfﬁliateBlogOnlineDisplayAdsTwitterSocialRefferalEmailRefferalOfﬂineRefferal