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Despite even the most popular "standards", such as ITIL, ITSM practitioners and commentators constantly regenerate confusion about providing and acquiring "solutions" to the problem of managing IT services for the business. The confusion means that the investment in prescribed activities and offered support can be difficult to assess for its probable effectiveness. A Solution Framework provides a standing reference for recognizing when and how something qualifies unambiguously as a solution. This Archestra Research notebook narrows the scope of the problem to exposing what a "solution" is, regardless of its source.The framework consists of three perspectives: Business-centric, Capability-centric, and IT-centric.