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Digital Automation
of Service
TRANSFORMATION IS NOT HARD
(to understand)
Digitization of automation
gave unprecedented control
and economy to the job of
defining and providing a
continually operable service…
Each of the four improvements is a critical success factor in meeting
the challenges of both continuous and varying “customer” demand
With digitization of both
processes and products of
operations, composing
services to fit purposes
goes more quickly,
predictably and flexibly.
Pre-fabrication and
assembly is possible and
sensible as a default.
Construction and
configuration is
increasingly feasible as a
time-to-market tactic for
a wider rang of customer
types or needs.
Services will increasingly reflect the ability to rely on
orchestrating digital operations. Transformation means
redesigning work as the assembly of automated components.©2017 Malcolm Ryder / Archestra Research
Archestra notebooks compile and organize decades of in-the-field empirical findings. The notes offer explanations of why things
are included, excluded, or can happen in certain ways or to certain effects. The descriptions are determined mainly from the
perspective of strategy and architecture. They comment on, and navigate between, the motives and potentials that predetermine
the decisions and shapes of activity as discussed in the notes. As ongoing research, all notebooks are subject to change.
©2017 Malcolm Ryder / Archestra Research
©2017 Malcolm Ryder / Archestra Research
www.archestra.com
mryder@archestra.com

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Digital Automation of Service

  • 2. TRANSFORMATION IS NOT HARD (to understand)
  • 3. Digitization of automation gave unprecedented control and economy to the job of defining and providing a continually operable service…
  • 4. Each of the four improvements is a critical success factor in meeting the challenges of both continuous and varying “customer” demand
  • 5. With digitization of both processes and products of operations, composing services to fit purposes goes more quickly, predictably and flexibly. Pre-fabrication and assembly is possible and sensible as a default. Construction and configuration is increasingly feasible as a time-to-market tactic for a wider rang of customer types or needs.
  • 6. Services will increasingly reflect the ability to rely on orchestrating digital operations. Transformation means redesigning work as the assembly of automated components.©2017 Malcolm Ryder / Archestra Research
  • 7. Archestra notebooks compile and organize decades of in-the-field empirical findings. The notes offer explanations of why things are included, excluded, or can happen in certain ways or to certain effects. The descriptions are determined mainly from the perspective of strategy and architecture. They comment on, and navigate between, the motives and potentials that predetermine the decisions and shapes of activity as discussed in the notes. As ongoing research, all notebooks are subject to change. ©2017 Malcolm Ryder / Archestra Research ©2017 Malcolm Ryder / Archestra Research www.archestra.com mryder@archestra.com