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Presentatie wicked problems

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Use virtual and facilicated techniques for solving wicked problems

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Presentatie wicked problems

  1. 1. Use visual and facilitated techniques for solving wicked problems
  2. 2. Wicked problems "...for which each attempt to create a solution changes the understanding of the problem" Horst W.J. Rittel and Melvin M. Webber, professors of design and urban planning at the University of California at Berkeley, 1973, Policy Sciences magazine (CogNexus Institute, http://cognexus.org/id42.htm)
  3. 3. • Wicked problems always occur in the context of human systems, reflecting the diversity of perspectives, paradigms, and views of reality of the individuals involved. • Wicked issues are different because traditional processes can't resolve them
  4. 4. Wickedest problems by 1500 top executives* 1. Balancing long-term goals with short-term demands 2. Predicting the returns on innovative concepts 3. Innovating at the increasing speed of change – organizational agility 4. Winning the war by world-class talent 5. Combining profitability with social responsibility 6. Protecting margins in a commoditizing industry 7. Multiplying success by collaborating across silos 8. Finding unclaimed yet profitable market space 9. Addressing the challenge of eco-sustainability 10. Aligning strategy with customer experience * Standford University
  5. 5. Visual and facilitated techniques
  6. 6. MONIAC (Monetary National Income Analogue Computer)
  7. 7. Role Play
  8. 8. Storytelling
  9. 9. Lorenz Equation haken
  10. 10. Design Thinking
  11. 11. LEGO®SERIOUS PLAY®
  12. 12. LEGO®SERIOUS PLAY® is a facilitated meeting, communication and problem-solving technique for groups
  13. 13. LEGO®SERIOUS PLAY® : more insights more concrete ideas fewer misunderstandings … more fun
  14. 14. • LEGO SERIOUS PLAY, the LEGO bricks serve as a common language that anyone can use, regardless of their education, position or culture. This ensures that everybody’s knowledge and insights are surfaced. • The starting focus in LEGO SERIOUS PLAY is on each individual and not the group. This means that the structure of the process requires every one to be actively involved in the decision process, which increases the probability that all parties will honor the decisions and agreements after the meeting. • LEGO SERIOUS PLAY produces more concrete ideas and results, because everyone has time to build her or his answers and input before conversation and knowledge sharing begin. • LEGO SERIOUS PLAY ensures faster and better communication and understanding because it uses 3D visualization, metaphors and stories. This also leads to fewer misunderstandings. • Meetings facilitated by LEGO SERIOUS PLAY stay on topic because the focus is on the bricks – not on the person. This also allows the discussion to become very intense without creating personal conflicts.
  15. 15. Maka De Lameillieure GSM +32 0498 91 94 99 Maka@flandersinshape.be @MakaDLM

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